Desktop Support Female Jobs in Surat

Customer Care: Company Description Arham Share Private Limited is a financial services firm that has been operational since 2010. The company has a strong focus on independence, integrity, conservative risk management, and always putting clients first. Arham Share Private Limited offers retail brokering in equity, currency, commodities, online trading, mutual funds, depository services, IPOs, and insurance. Key Responsibilities: Respond to customer inquiries via phone, email, promptly and professionally. Provide accurate information on products, services, and company policies. Address and resolve customer complaints, escalating issues when necessary. Assist customers with order processing, modifications, and tracking. Collaborate with other departments to ensure efficient order fulfilment. Communicate and Update technical or product-related problems with respective department. Maintain detailed customer interaction records and generate reports on customer feedback. Qualifications: Proven experience in a customer service role. Proficiency in English communication (both verbal and written) as well as fluency in Hindi and Gujarati Strong problem-solving abilities and decision-making skills. Ability to work in a fast-paced environment with a calm demeanour. Familiarity with CRM software is a plus. Education and Experience: Bachelors degree preferred. Previous experience in customer service or a related field is advantageous.

Job Profile:Grow business for assigned Products/Services by doing various income producing activities & achieve target.Educational Qualification:- Diploma/Bachelor in EngineeringResponsibilities:- Understand Technical Features & Application of Product Category/Make assigned.- Customer Relationship building: Mailers, Broadcast, Calls for Assigned make/services- Ensure Timely action on the Lead received/generated by Team/You.- Ensure techno-commercial offer is sent to client within the stipulated time- Proactively develop new application, solution & upgrading to the latest technology.- Achieving growth and given sales targets.- Lost Order & Competition Data Analysis- Post Offer Action & Follow up- Processing of Orders to Supplier & Post Order Follow up- Maintaining Stock Level & Review every month- Payment Collection Follow-up- Prepare and circulate marketing material like flyers, posters, blogs, articles, application notes- Update Products details on website, b2b portals- Submit Report to management as instructed.- Participate in any company related activity assigned by management if not mentioned otherwisePreferred Skills:- Basic Electrical/Instrumentation Knowledge- Know-how of Various Engineering Practices & terminology- Working knowledge of MS Office, ExcelPreference:- Willingness to work for long term to handle Sales & Marketing- Ready to learn about new products & solutions on their own- Experience as a Customer Support EngineerSalary:- No bar for Right Candidate

Telephonic, Remote and Onsite Technical Support to Corporate Customers.Activities Include: New Configuration / Additional Configuration / Up gradation / Renewal and Troubleshooting of Problems.Solving Customer & Dealer Technical Query by suggesting them appropriate Solution.Provide Technical Training about Product to Dealers/ Retailer and give your feedback to Product Head.