Customer Support Engineer

I.S. Engineers

job profile:

grow business for assigned products/services by doing various income producing activities & achieve target.

educational qualification:

- diploma/bachelor in engineering

responsibilities:

- understand technical features & application of product category/make assigned.

- customer relationship building: mailers, broadcast, calls for assigned make/services

- ensure timely action on the lead received/generated by team/you.

- ensure techno-commercial offer is sent to client within the stipulated time

- proactively develop new application, solution & upgrading to the latest technology.

- achieving growth and given sales targets.

- lost order & competition data analysis

- post offer action & follow up

- processing of orders to supplier & post order follow up

- maintaining stock level & review every month

- payment collection follow-up

- prepare and circulate marketing material like flyers, posters, blogs, articles, application notes

- update products details on website, b2b portals

- submit report to management as instructed.

- participate in any company related activity assigned by management if not mentioned otherwise

preferred skills:

- basic electrical/instrumentation knowledge

- know-how of various engineering practices & terminology

- working knowledge of ms office, excel

preference:

- willingness to work for long term to handle sales & marketing

- ready to learn about new products & solutions on their own

- experience as a customer support engineer

salary:

- no bar for right candidate

• Experience

  0 - 2 Years

• No. of Openings

  10

• Education

  Diploma

• Role

  Customer Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office