Customer Support Technician Female Jobs in Chennai

Telecaller Wanted (Work from Home) Laptop & Internet must MS Office & basic system knowledge Tamil & English must Hindi optional Housewives preferred 5000 + 10% revenue share

Requirement for an Online Academys Coordinator cum Student Service ProfessionalWe are hiring a Coordinator cum student service representative to manage student registrations, queries and complaintsResponsibilities: 1. Welcome and encourage all new online visitors (via live-chat, whatsapp and email) to attend the free Trial class of the Academy2. Prompt follow up with old visitors to ensure they attend the Trial class on time without any problems3. Assist the new students in the payment process and remind old students about pending fee payments4. Update the Database with students information every time required5. Acknowledging and resolving students and teachers queries / complaints 6. Attend and execute any new task assigned by Management7. Set up the Trial Classes and Regular classes by coordinating with the students and Teachers8. Initial screening of new teachers and scheduling their interviews with Management9. Coordination between Accounts department and students for fee payments10. Maintaining a positive, empathetic, and professional attitude toward students at all times11. Responding promptly to student inquiries and communicating with students through various channels12. Knowing our setup inside and out so that you can answer questions13. Keeping records of student interactions, transactions, comments, and complaints14. Ensure student satisfaction and provide professional student support15. Communicating and coordinating with colleagues as necessary in professional way and providing feedback on the efficiency of the customer service processPrerequisites:1- Uninterrupted Internet, Electricity and availability of a good working laptop is a must2- Excellent and clear Communication Skills (Excellent Spoken and Written English)3 Knowledge of CRM tools with good communication, writing and speaking skills4 Uninterrupted Internet, Electricity and availability of a good5 MS Word and MS Excel skills are requiredalmubaarakicontracting@gmail

A professional approach in answering calls and provide information about products and services.Required Experience and Qualifications Qualification - Any Arts Degree Speaking Hindi, English, Tamil is Mandatory Only Female candidate

We are looking for female candidates who can speak fluent English, Hindi and other languages for our organization as full time customer service executives. We offer amazing remuneration and incentives based on performance. Email your resume on or WhatsAppResponsibilities of candidates include:Responsible for Managing Customer Relationship, Communicating With Customers and Answer inbound/outbound calls professionally and provide information about products and services, obtain Customer KYC informationKeep records of customer interactions and transactions, details of enquiries,Follow up to ensure that appropriate actions are taken on customer requestsRefer unresolved customer grievances or special requests to designated departments for further investigation

Potential Customer IdentificationProspecting and generating new leads through, Social Media Networking & by using various portals.Effectively handle client objections.Data Mining, Mass Mailing, Tele calling.Following up prospects and guiding them through the sales process.Manage client relationships, satisfaction and expectations.Handling the inquiries from existing and new clients and provides details over the phone or via e-mails.Coordination with teampreparing detailed proposals.Monthly closing report preparation