Customer Service Manager Female Jobs in Surat

Key Responsibilities of CRM act as the primary point of contact, handling inquiries, resolving complaints, provide support, and collaborating with sales/marketing teams to identify growth opportunities and improve the customer experience. Develop and maintain strong, trust-based relationships with key clients to foster loyalty. Proactively identify and resolve customer complaints, issues, and inquiries swiftly to maintain high satisfaction levels Act as the liaison between customers and internal teams (sales, product, marketing) to ensure needs are met.Required Skills and Qualifications Experience: Usually 2+ years in customer service, sales, or account management. Education: Bachelor's degree in Business Administration, Marketing, or a related field. Communication: Strong communication skill in English and Hindi Analytical Skills: Ability to analyze customer data, trends, and feedback to make data-driven decisions. Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Customer Relationship Manager (CRM) FemaleSalary: 15,000 25,000 per monthExperience: 23 YearsLocation: On-siteJob Summary:We are looking for a confident and customer-focused Female Customer Relationship Manager (CRM) to handle client communication and coordination. This is a back-end, desk-based role involving regular interaction with customers through phone calls, WhatsApp, emails, and Zoom meetings.Key Responsibilities:Communicate with customers via calls, WhatsApp, emails, and ZoomProvide end-to-end customer support and service assistanceShare required data, PDFs, and sample photos with customersFollow up on order status, delivery timelines, and paymentsSchedule customer appointments and meetingsCoordinate internally for smooth service deliveryMaintain accurate customer records and follow-upsEnsure timely responses and a positive customer experienceWorking Hours:9-hour shift (8 working hours + 1-hour break)Shift options: 9:30 AM6:30 PM or 10:00 AM7:00 PMSkills & Requirements:23 years of experience in CRM / client handlingStrong communication skills with confident speaking abilityHindi mandatory, English preferredBasic computer skills (Excel, emails, PDFs)Tech-savvy, organized, proactive, and follow-up drivenPreference:Married candidates preferred (unmarried may also apply)

Job Title: Customer Relationship Management [CRM]Location: 301-305 DHRIJASONS RICHMOND PLAZA 3RD FLOOR B/S SWASTIK MILESTONE VESU, SURAT.Employment Type: Full-TimeJob Summary:We are seeking an energetic and persuasive Customer Relationship Manager (CRM) to manage and develop strong relationships with our clients. The role involves direct interaction with clients, ensuring seamless coordination and securing casting assignments for talents. Youll be the face of the agency in client meetings and play a crucial role in convincing clients about our services.Key Responsibilities:Client Interaction & Relationship Management: Build and maintain positive relationships with new and existing clients. Act as the primary point of contact for client queries and requirements.Client Meetings & Presentations: Schedule and conduct meetings with clients to understand casting requirements. Present suitable talent portfolios and suggest casting options based on briefs. Effectively pitch and convince clients about talents and agency services.Project Coordination: Coordinate with the internal casting team to source suitable profiles as per client requirements. Ensure timely sharing of artist profiles and follow-ups.Negotiation & Deal Closure: Negotiate project terms and commercial details with clients. Close deals and ensure proper documentation of assignments.Client Feedback & Service Improvement: Collect client feedback post-project and ensure service quality improvements. Maintain a client database and update interactions regularly.Qualification : Minimum HSC[12th pass] or graduate in any stream. Strong persuasion and negotiation abilities. Good organizational and multitasking abilities.Requirements: 3 Month to 2 year experience in handling client meetings, pitching services, and maintaining client relationships. Freshers with excellent communication and convincing skills may also be considered for this roles. Good presentation skills for client pitches. Comfortable with client meetings and working under deadlines. Basic knowledge of MS Office, CRM software, and social media platforms is a plus.

Customer Care: Company Description Arham Share Private Limited is a financial services firm that has been operational since 2010. The company has a strong focus on independence, integrity, conservative risk management, and always putting clients first. Arham Share Private Limited offers retail brokering in equity, currency, commodities, online trading, mutual funds, depository services, IPOs, and insurance. Key Responsibilities: Respond to customer inquiries via phone, email, promptly and professionally. Provide accurate information on products, services, and company policies. Address and resolve customer complaints, escalating issues when necessary. Assist customers with order processing, modifications, and tracking. Collaborate with other departments to ensure efficient order fulfilment. Communicate and Update technical or product-related problems with respective department. Maintain detailed customer interaction records and generate reports on customer feedback. Qualifications: Proven experience in a customer service role. Proficiency in English communication (both verbal and written) as well as fluency in Hindi and Gujarati Strong problem-solving abilities and decision-making skills. Ability to work in a fast-paced environment with a calm demeanour. Familiarity with CRM software is a plus. Education and Experience: Bachelors degree preferred. Previous experience in customer service or a related field is advantageous.

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Manage website queryData EntryRespond to customer queries

Job descriptionRequired -Telecaller FEMALE )Location: SURAT, Gujarat, IndiaFull job description:-- To handle sales inquiries. Manage dispatch process.- To maintain sales records and report goal setting to the sales team.- To Create and distribute presentations and supporting documents to help the sales team.- Hands-on experience preparing monthly sales reports, collecting feedback, etc.- Monitor the team's progress, identify shortcomings, and propose improvements.Job Responsibilities:-- Well-qualified to work on approaching customers directly for new offers or products.- Must be able to work on the calling part.- Able to work on worksheets to update data.- Answer inquiries on time.- Support management.

Roles & Responsibilities:- Maintaining proper documentation.- Team handling - CRMs have to maintain cordial relation with our existing clients and help in achieving build a long standing relation with future client.Education : Graduate / Post GraduateSkills :- Knowledge of MS Office, Power point & Excel is compulsory, E-mail communication.- Prompt & excellent verbal & written communication.

Job description- Only Local Surat Candidate can apply.Full job description:-- To handle sales inquiries. Manage dispatch process.- To maintain sales records and report goal setting to the sales team.- To Create and distribute presentations and supporting documents to help the sales team.- Hands-on experience in preparing monthly sales reports, collections feedback, etc.- Monitor the team's progress, identify shortcomings, and propose improvements.Job Responsibilities:-- Well qualified to work on approaching customers directly for new offers or products.- Must be able to work on the calling part.- Able to work on worksheets to update data.- Answer inquiries on time.-Support management.

Roles & Responsibilities:- Team Handling- Maintaining proper documentation - to maintain ledger and term sheet.- CRMs have to maintain cordial relation with our existing clients and help in achieving build a long standing relation with future client.Education : Graduate / Post GraduateSkills :- Knowledge of MS Office, Power point & Excel is compulsory, E-mail communication.- Prompt & excellent verbal & written communication.