Call Center Female Jobs in Guwahati

- Cold Calling: Reach out to potential customers through cold calling to generate interest in BENELLI GUWAHATI's automobile offerings, including motorcycles, accessories, and services.- Lead Qualification: Identify and qualify leads based on customer interest, ensuring a strong pipeline for the sales team.- Provide Information: Inform potential customers about the features, benefits, and pricing of BENELLI GUWAHATI's products, such as motorcycles, service packages, financing options, and accessories.- Answer Inquiries: Address customer inquiries regarding product availability, technical specifications, service offerings, and dealership promotions via phone calls.- Schedule Test Drives: Coordinate with interested prospects to schedule test drives at the dealership, ensuring a seamless experience for the customer.- Service Appointment Booking: Assist existing customers in booking service appointments for maintenance, repairs, or upgrades.- CRM Updates: Maintain accurate and up-to-date records of all customer interactions, including calls, emails, and appointments, in the companys CRM system.- Assist Sales Team: Provide support to the sales team by gathering information, providing leads, and ensuring smooth communication between potential clients and sales representatives.- Competitor Insights: Gather information on competitors' products, pricing, and promotions through customer feedback and market research.- Daily Reporting: Maintain records of all calls made, lead status, and conversion rates. Report daily activity to the sales or marketing team.- Complaint Resolution: Address customer complaints or concerns related to products, services, or billing in a professional and timely manner.- Record Keeping: Maintain and organize customer contact details, lead information, and sales records.- Customer Engagement: Engage customers with a friendly and enthusiastic tone, promoting the dealership as the go-to destination for premium motorcycles and related service

- Customer Inquiries: Handle inbound and outbound calls to respond to customer inquiries regarding services offered (cooking, child care, housekeeping, etc.), ensuring that customers receive accurate information.- Service Promotion: Promote and explain various domestic services to potential customers, providing details on pricing, packages, and special offers.- Booking and Scheduling: Assist customers in booking services, scheduling appointments, and confirming bookings, while ensuring the availability of service providers (e.g., caregivers, chefs, housekeepers).- Issue Resolution: Address customer complaints or concerns in a timely and professional manner, striving to provide quick solutions and ensuring high customer satisfaction.- Data Entry and Record Keeping: Maintain detailed records of customer interactions, feedback, service requests, and bookings in the companys database.- Follow-up Calls: Conduct follow-up calls with customers post-service to ensure satisfaction and gather feedback for service improvement.- Updating Customers: Inform customers about any changes to scheduled services, delays, or cancellations, ensuring clear communication at all times.- Sales Targets: Achieve monthly or quarterly sales targets by converting leads into successful bookings and upselling additional services where appropriate.- Client Relationship Building: Build and maintain strong, positive relationships with both new and existing clients to encourage repeat business and enhance client retention.- Promote Safety and Hygiene Standards: Ensure customers are informed about the safety, hygiene, and qualifications of the service providers, building trust and ensuring reliability in services like child care and cooking.- Collaboration with Field Staff: Work closely with the domestic service providers to ensure customer requirements are met effectively and efficiently.