eCommerce Executive Graduate Fresher Jobs in Chennai

Skills & Requirements Must-HaveStrong attention to detailGood Excel / Google Sheets skillsAbility to research products across multiple websitesBasic understanding of e-commerce product listingsComfortable working with large datasets (1000s of products)Willingness to learn and follow structured processes Nice-to-Have (Not Mandatory)Familiarity with electronics, robotics, STEM, or IoT productsExperience with Shopify / WooCommerce / custom ecommerce platformsBasic understanding of SEO for product descriptionsPrior internship or project related to e-commerce or data operations Who Should ApplyEngineering students (Electronics, ECE, Mechatronics, CS)Commerce / Management students interested in e-commerceFresh graduates looking for hands-on industry exposureAnyone interested in product operations, pricing strategy, or ecommerce analytics

About MrMed: MrMed is Indias largest online pharmacy, specializing in providing super- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more.https://www.mrmed.in/Key Responsibilities:Serve as the single point of contact for order tracking and all sales support to customers on chat and call platforms.Build and maintain strong relationships with clients.Provide product information and guidance to customers, ensuring they understand benefits and usage.Stay updated on product offerings, industry trends, and competitor activities.Identify and target potential customers to drive sales growth.Conduct outreach via phone, WhatsApp, and email to keep customers updated regarding their order status.Educate customers about new products and promotions.Assist customers with the order process, ensuring accuracy and efficiency.Escalate issues to team leads and persistent issues directly to senior management.Provide follow-up support to ensure customer loyalty and repeat business.Coordinate with logistics to ensure timely delivery of products.Address customer inquiries and resolve issues promptly to enhance customer satisfaction.Ensure a thorough understanding of their needs and effective resolution of their concerns.Demonstrate a temperament for handling customers with care and in a clear and convincing manner.Qualifications0 to 1 years of experience in voice/ semi voice process in a non-tech role (prior part-time or full-time experience is a plus)Bachelor's degree in business, pharmacy, or related field (preferred).Proficient in CRM software and Microsoft Office Suite.Previous experience in sales, preferably in the pharmaceutical or healthcare sector.Ability to persuade effectively and demonstrate empathy towards customersFluency in Hindi is mustExcellent communication and interpersonal skills.Strong organizational and time management abilities.

He must visit Colleges and Universities and collect Data Bases for Internships , Mini Projects and Final Year Projects. He must also get Databases for Training and Placements .He must get Permissions for Seminars and WorkshopsHe must visit Companies and get Placement Deals and Website Development ProjectsHe must have a Two - Wheeler

JOB DESCRIPTION Responsible for new customer onboarding process Co-ordination with client over call, catalog development and approval Fulfillment of Catalog needs as per Client Demand and Organization SOP 60% Calling, 40% Backend Operations and Enrichment work Prior Knowledge / Experience on an E-commerce platform will be plus Good knowledge of the web applications and their functioning (Internet, Search Engines, Digital Marketing etc.) Applicant should possess strong Email handling skills Achievement of Daily / Weekly / Monthly Targets.

Coordinate order processing, delivery and returns of customer orders. Coordinate with other teams on the execution of brand, marketing and e-commerce activities. Ensure the fulfilment of customers' orders via store pick of delivery service. Identify and maintain strategic business partnerships. Manage the service quality and customer satisfaction. Observe the sales, promotions, marketing and social media activities over digital platforms. Prepare insights report on the data-mining outcome. Promote good service performance. Implement new business collaboration plans.