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Domestic BPO Job Vacancies in Ernakulam

  • 1 - 7 yrs
  • 3.5 Lac/Yr
  • Ernakulam
Customer Care Cons Customer Relationship Customer Guidance Domestic BPO International BPO BPO Non Voice Non Voice Process Chat Support Chat Process BPO BPO Operations
As a Customer Service Associate, you will be responsible for assisting customers with their inquiries, concerns, and requests through phone calls, emails, and in-person interactions. You will need to provide excellent customer service by actively listening to customers, addressing their needs promptly, and resolving any issues efficiently.Key Responsibilities:- Responding to customer inquiries and resolving complaints in a professional and timely manner.- Providing accurate information about products and services to customers.- Processing orders, returns, and exchanges accurately.- Maintaining customer records and updating information in the database.- Collaborating with other team members to ensure customer satisfaction.Required Skills and Expectations:- Excellent communication and interpersonal skills.- Ability to remain calm and patient when dealing with difficult customers.- Strong problem-solving and decision-making abilities.- Proficiency in using customer service software and systems.- Willingness to work flexible hours and adapt to changing priorities.
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Telecaller

Scifor Technologies

Domestic BPO Voice Process Telecaller Good Communication English Work From Home
Job Title: TelecallerCompany: Scifor TechnologiesLocation: Bangalore, IndiaPosition Type: Remote (Full-time)Stipend Range: INR 15,000 - 20,000Job Description:Are you a dynamic and persuasive communicator with a passion for sales? Scifor Technologies is looking for a motivated Telecaller to join our team remotely. As a Telecaller, you will play a crucial role in driving sales growth by reaching out to potential clients, understanding their needs, and effectively promoting our products and services.Key Responsibilities:Initiate outbound calls to prospective clients to introduce our products and services.Engage with potential customers to understand their requirements and provide tailored solutions.Maintain accurate and up-to-date records of customer interactions and sales leads.Effectively communicate the value propositions of our products to potential clients.Meet or exceed daily and monthly sales targets.Build and maintain positive and long-lasting customer relationships.Collaborate with the sales team to develop strategies for lead generation and conversion.Requirements:Proven experience in a telesales or telecalling role, preferably in a B2B sales environment.Exceptional communication and interpersonal skills.Strong persuasion and negotiation abilities.Goal-oriented with a track record of meeting or exceeding sales targets.Ability to work independently and as part of a team.Proficiency in using CRM software or similar tools.Self-motivated and results-driven.Additional Information:This is a remote, full-time position.The stipend offered ranges between INR 15,000 - 20,000 based on qualifications and experience.You will have the opportunity to work in a dynamic sales environment and contribute to the growth of the organization.
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Telecaller

Griantek

  • 0 - 6 yrs
  • Ernakulam
Phone Banking Microsoft Office Outbound Calling Domestic BPO Outbound Sales Telecaller Work From Home Walk in
We are Looking for an engaged & target oriented tele-caller to boost the client base by reaching out to current and possible clients. To this end, the tele-caller will be required to obtain lists of individuals' information, and to source data for additional members of the target audience. You should also jot down important notes during conversations to facilitate follow-ups by our staff.To be successful as a tele-caller, you should be able to convince even the toughest of individuals to purchase our service. A remarkable tele-caller will suggest ways in which clients' feedback can be utilized to improve our services.If you are a target-oriented professional and task-driven-the job is suitable for you.Tele-caller Responsibilities:Studying the details of each service and remaining abreast of updates to these services.Obtaining and updating lists of individuals' contact details.Calling active and budding clients to encourage the purchase of service.Perform the closure of project on a timely BasisWorks toward the successful completion of targetAggressive selling tacticsReliance on short-term plans with considering future relationship with clientsAlmost or total reliance on promotional activity for sale of products or servicesCollect Referral from Customers after Point of sale.Addressing clients' uncertainties, grievances, and suggestions on time.Noting important details of each conversation.Communicating verbal acceptances of service to our sales team for closing.Recording all successful and unsuccessful attempts to close sales.Attending regular team meetings to clarify progress and performance-related expectations.Conducting each of your functions with the utmost respect, regardless of others' dispositions.Tele-caller Requirements:High school diploma or equivalent.Prior experience as a tele-caller or similar.Computer literate.Superb verbal communication.Ability to switch your communication style on a whim.Superb interpersonal, research, and
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