Customer Service Representative Job Vacancies in Sector 44

Customer Support Representative English & Hindi** Location:Gurugram,Hr team (whatsapp only)92590695998307434130### **About the Role** We are looking for a **Customer Support Representative** who is fluent in **English and Hindi** to handle customer queries, provide resolutions, and ensure a seamless support experience. This role requires excellent communication skills, problem-solving abilities, and a customer-first approach. ### **Key Responsibilities** Handle inbound and outbound customer inquiries via phone, email, and chat Provide accurate information and resolve customer issues efficiently Assist customers with bookings, cancellations, refunds, and policy clarifications Maintain records of interactions and follow up on unresolved issues Escalate complex issues to the appropriate team for resolution Ensure a high level of customer satisfaction through effective communication Work in a **fast-paced BPO environment**, adhering to service level agreements (SLAs) ### **Required Skills & Qualifications** Fluency in **English and Hindi** (spoken and written) 0-2 years of customer service experience (BPO or travel industry preferred) Strong problem-solving skills and ability to multitask Ability to handle irate customers with patience and professionalism Comfortable working in rotational shifts, including weekends and holidays Basic computer skills and familiarity with CRM tools ### **Perks & Benefits** Competitive salary with performance-based incentives Health and wellness benefits Training and career growth opportunities Friendly and dynamic

Job Description: Customer Support RepresentativePosition: Customer Support RepresentativeLocation: Gurgaon, IndiaQualification Graduate Excellent Communication in English A minimum of 1 year of experience in Customer Support RepresentativeCompetitive salary up to 30,000 INR CTC.In-hand salary of 25000 INR.Performance-based incentives for meeting and exceeding targets.Opportunity for career growth and professional development.Positive and collaborative work environment.Day shifts with fixed working hours.Other standard company benefits as per policy.Join our dynamic team and contribute to providing outstanding customer support to our valued clientele. If you meet the specified qualifications and are passionate about delivering top-notch service, we look forward to receiving your application.

Must have Excellent communication skills in English.Must be confident enough and should have convincing Power.Calling on Hot leads onlyHandle inbound and outbound calls.Solving Customer Issues and Complains.Staying updated with the latest ways to retain customers.Convert the potential leads into the sales.Desired Candidate ProfileShould be self-motivated, highly-focused and detail-oriented.Fluent English speaking skills.Perks and BenefitsAttractive Incentive plans based on performance.Target will not affect your fixed salary.Opportunities of career growth within the organization.Salary best in BPO Industry.Unlimited Incentives.Retention Bonus

Job highlightsGood English communication skills; Freshers or experienced candidates welcomeHandle customer queries via voice and chat in an international processRelocation bonus of 10K and lucrative incentives

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Customer Service Representative Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.

As a Customer Service Representative, your primary responsibility is to provide exceptional customer support and assistance. This includes answering customer inquiries, resolving issues, and ensuring overall customer satisfaction. You will be tasked with handling customer interactions through various channels such as phone, email, and chat.Key responsibilities:1. Responding to customer inquiries and resolving issues in a timely and professional manner2. Providing product information and troubleshooting assistance to customers3. Processing orders, returns, and exchanges

Need Candidate Fluent in English and Need Candidate in Gurgaon Location,

To manage customer inquiries, complaints, and provide information about a companys products and services.Duties and responsibilities include:Responding to customer inquiries via email in a prompt and professional mannerInvestigating and resolving customer complaints and concernsProviding product information and guidance to customersWorking closely with other departments to resolve customer queriesMaintaining a record of customer interactions and transactionsReviewing and improving email communication and response templatesEnsuring adherence to company policies and procedures in all email correspondencesEscalating complex issues to the relevant department or superior for resolutionMaintaining knowledge of new product offerings and ongoing promotionsProviding feedback on the efficiency of the customer service processRequiredExperience in customer service or customer handlingGood verbal and written communication skillsProfessional and dynamic individualJob Types: Full-time, PermanentPay: 20,000.00 - 35,000.00 per monthBenefits:Health insurancePaid sick timePaid time offProvident FundSchedule:Day shiftEvening shiftRotational shiftAbility to commute/relocate:Sarita Vihar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

As a Customer Support Executive, candidate will be the primary point of contact for our customers, addressing their queries, resolving issues, and ensuring a positive customer experience.

Job profile: Customer Care executive Job role : To handle customer query, able to listen the call actively, being polite while talking, should know how to be professional at work, should have zeal to work in the organisation.NOTE : candidate should be comfortable with both day shift and night shift ( depends on the process you get).Should be comfortable with Rotational offs.FOR MORE DETAILS CONTACT:8800523762(HR TRIPTI)

he Customer Service Representative - Higher Value Customer Service is responsible for providing excellent customer service to our high-value customers via phone, email, text, and in-person meetings. The ideal candidate will have experience in handling complex customer inquiries and issues, and will be able to provide proactive and personalized service to our most important customers. This includes taking orders for door windows and ensuring that the orders are processed and delivered correctly.* Answer customer calls in a friendly and professional manner* Respond to customer emails and texts in a timely and informative manner* Meet with customers in person to resolve issues* Document customer interactions in a clear and concise manner* Escalate customer issues to the appropriate department as needed* Work with other departments to ensure that customer issues are resolved quickly and efficiently* Identify and anticipate customer needs* Proactively offer solutions and recommendations to improve the customer experience* Build and maintain relationships with high-value customers* Gather and analyze customer feedback to improve customer service processes* Take orders for door windows* Ensure that door window orders are processed and delivered correctly* Bachelor's degree in a related field* 3+ years of customer service experience, with at least 1 year in a higher value customer service role* Excellent communication skills, both written and verbal* Strong problem-solving skills* Ability to work independently and as part of a team* Ability to work under pressure* Proficiency in Microsoft Office Suite* Experience with CRM software* Experience with door window ordering and processing* Competitive salary and benefits package* Casual work environment* Opportunity to work with a talented team of professionals* Chance to make a positive impact on the lives of our high-value customers