Customer Service Representative Job Vacancies in Bommanahalli

- Salary: Up to 20,000 INR CTC- Incentives: Additional incentives based on performance- Requirements: Graduate Freshers or 12th + 6 months experience- Languages: English + Hindi, Kannada, Tamil, Marathi, Malayalam, Gujarati

Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Analysing customer needs and recommending products based on those needs. Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customersLanguages Required: English + Hindi + Kannada/Tamil/Telugu/ Gujarati/Marathi/Bengali(Any South Language)Salary: 15000-27000/- depending on the performance and processRequired skills: Good typing Speed. Good Communication Skill. Basic Computer Skills Discipline, Positive Attitude & PunctualityCompany Name- Ebixcash Global Services Pvt. Ltd. Job location - NPR complex, No 614 , Vajpayee Nagar, Hosur Rd, Hongasandra, Bengaluru, Karnataka 560068Regards,Shivam PanwarSr.HR Recruiter

Customer Support RepresentativeCompany Overview:We pride ourselves on delivering exceptional customer service to ensure our customers have a seamless experience with our products/services. As we continue to grow, we are seeking a dedicated and motivated Customer Support Representative to join our team.Position Overview:We are looking for a Customer Support Representative to assist our customers with inquiries, concerns, and technical issues. The ideal candidate will be passionate about helping others, possess excellent communication skills, and have a strong attention to detail.Responsibilities:Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.Provide accurate information about our products/services, pricing, and policies.Assist customers with troubleshooting technical issues and escalate complex problems to the appropriate department.Process orders, returns, and exchanges efficiently and accurately.Maintain a high level of customer satisfaction by resolving issues promptly and effectively.Keep detailed records of customer interactions, transactions, comments, and complaints.Collaborate with other team members to improve customer support processes and procedures.Stay up-to-date on product knowledge, industry trends, and company policies.Requirements:Previous experience in customer service or a related field preferred.Excellent communication skills, both written and verbal.Strong problem-solving abilities and attention to detail.Ability to multitask and prioritize in a fast-paced environment.Proficiency in computer skills and familiarity with CRM software.Positive attitude and a passion for helping others.Flexibility to work evenings, weekends, and holidays as needed.High school diploma or equivalent required; additional education or certification in customer service is a plus.

Roles and Responsibilities1. Managing Inquiries: Handling incoming calls, emails, and chat inquiries from customers regarding internet services.2. Technical Support: Assisting customers with troubleshooting internet connectivity issues, modem/router setup, and other technical problems.3. Billing and Payments: Addressing billing inquiries, processing payments, and resolving any payment-related issues.4. Service Upgrades and Sales: Informing customers about service upgrades, new plans, and promotions, and assisting with plan changes.5. Complaint Resolution: Handling customer complaints, providing solutions, and ensuring customer satisfaction.6. Account Management: Managing customer accounts, updating information, and ensuring data accuracy.7. Feedback Collection: Gathering customer feedback to improve service quality and customer experience.8. Documentation: Maintaining records of customer interactions, transactions, and issues for future reference

Looking for customer Support executive(Healthcare Process)Salary upto 4.5LPAHealthcare Process.Purely customer Support - No SalesRotational Shifts(With Night Shift Allowance)Free Meals during shift5 days works,2 Weekly offDoorstep pick and Drop Facility

Job Summary: The Customer Service Representative serves as the main point of contact for customers, handling inquiries, and providing information about services. The role is focused on ensuring customer satisfaction by offering prompt, friendly, and efficient service.Key Responsibilities:Customer Interaction:Respond to customer inquiries via phone, email, chat in timely manner.Issue Resolution:Identify customer issues and provide solutions, troubleshooting, or escalating to appropriate departments when necessary.Knowledge:Maintain a thorough understanding of services to effectively assist customers and provide accurate information.Customer Feedback:Gather customer feedback and relay any trends or issues to the management team to improve service quality.Record Keeping:Maintain accurate records of customer interactions, transactions, and any follow-up actions taken.Compliance:Ensure all customer interactions and processes comply with company policies, procedures, and regulatory requirements.Skills and Qualifications:Communication:Basic verbal and written communication skills with the ability to clearly articulate information to customers.Problem Solving:Basic analytical and problem-solving skills, with the ability to handle challenging situations effectively.

Handle voice non voice process

Responsibilities: Contact potential or existing customers on the phone to inform themabout a product or service using scripts .Answer questions about products or the company. Ask questions to understand customer requirements and close sales. Direct prospects to the field sales team when needed. Enter and update customer information in the database Go the extramile to meet sales targets and facilitate future sales.

Identify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on those needs.Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customerinteractions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequired skills:Good Communication Skill.Basic Computer SkillsDiscipline, Positive Attitude & Punctuality

Job Summary:We are looking for a dedicated Customer Care Representative to join our company. This role is pivotal in providing exceptional service to our clients, addressing their inquiries, and ensuring a positive experience throughout their interactions with our company.Key Responsibilities:Client Interaction: Serve as the primary point of contact for clients, responding to inquiries via phone, email, and in-person with professionalism and courtesy.Information Provision: Provide accurate and timely information to the clients.Issue Resolution: Address and resolve client issues and complaints promptly, ensuring a positive outcome and maintaining high levels of client satisfaction.Record Keeping: Maintain detailed records of client interactions, transactions, and feedback in the companys CRM system.Collaboration: Work closely with other departments, such as sales and maintenance, to ensure seamless service delivery and address client needs effectively.Follow-Up: Conduct follow-ups with clients to ensure their issues are resolved and gather feedback for continuous improvement.Market Awareness: Stay informed about company policies, services, and market trends to provide up-to-date information to clients.

We are Looking for Customer Care Agent. inbound Voice Processno Sales or Cross Salesknowledge of Mutual Funds or Stock Markets Mandatory