Customer Service Associate

Ebixcash Global Services Pvt. Ltd.

• identify and assess customers’ needs to achieve satisfaction

• build sustainable relationships and trust with customer accounts through open and interactive communication

• provide accurate, valid and complete information by using the right methods/tools

• analysing customer needs and recommending products based on those needs.

• meet personal/customer service team sales targets and call handling quotas

• handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer

• interactions, process customer accounts and file documents

• follow communication procedures, guidelines and policies

• take the extra mile to engage customers

languages required: english + hindi + kannada/tamil/telugu/ gujarati/marathi/bengali

(any south language)

salary: -/- depending on the performance and process

required skills:

• good typing speed.

• good communication skill.

• basic computer skills

• discipline, positive attitude & punctuality

company name- ebixcash global services pvt. ltd.

• job location - npr complex, no 614 , vajpayee nagar, hosur rd, hongasandra, bengaluru, karnataka

regards,

shivam panwar

recruiter

• Experience

  0 - 2 Years

• No. of Openings

  100

• Education

  Any Bachelor Degree

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office