Customer Service Associate

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Analysing customer needs and recommending products based on those needs.

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer

• interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Languages Required: English + Hindi + Kannada/Tamil/Telugu/ Gujarati/Marathi/Bengali

(Any South Language)

Salary: -/- depending on the performance and process

Required skills:

• Good typing Speed.

• Good Communication Skill.

• Basic Computer Skills

• Discipline, Positive Attitude & Punctuality

Company Name- Ebixcash Global Services Pvt. Ltd.

• Job location - NPR complex, No 614 , Vajpayee Nagar, Hosur Rd, Hongasandra, Bengaluru, Karnataka

Regards,

Shivam Panwar

Recruiter

• Experience

  0 - 2 Years

• No. of Openings

  100

• Education

  Graduate

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office