Customer Support Representative

Talenttie Services Pvt Ltd

Position::Customer Support

Requirements for South Indian Languages: Tamil + Good English and Understandable Hindi is Mandatory

Experience: Freshers are also welcome.

Education: Any Graduate ( & BE graduates are not eligible), 12th pass with document is also ok

Max Age: 30 yrs

Role Summary:

We are looking for passionate and motivated individuals to join our Customer Support Team. Your main responsibility is to handle customer questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them.

Key Responsibilities:

Should be able to answer incoming customer calls and take appropriate action for each call and ensure there are no escalations on the service provided.

Should be able to answer emails timely ensuring adherence to the process standards.

Follow up customer calls made wherever is necessary

Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

Attend mandatory training sessions to stay updated on product or company policy changes

Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

Input data into the company

- Full-time On-roll Job

- Incentive

- Mediclaim benefits (Self + Mother & Father)

- Work from office

Desired Skills and Requirements:

Must have:

Strong problem-solving abilities on technical and accounting basics.

Knowledge about GST & Tally ERP would be appreciable.

Verbal and written communication skills

Problem analysis and problem-solving

Good data entry and typing skills

Listening skills

Attention to detail

Teamwork

High level of professionalism

Must be available to work on roster basis

Good to have:

Experience in a call center or customer service environment.

Experience : 0 - 5 Years

No. of Openings : 10

Education : Higher Secondary

Role : Customer Support Representative

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India