Customer Support Representative

Talenttie Services Pvt Ltd

position::customer support

requirements for south indian languages: tamil + good english and understandable hindi is mandatory

experience: freshers are also welcome.

education: any graduate ( & be graduates are not eligible), 12th pass with document is also ok

max age: 30 yrs

role summary:

we are looking for passionate and motivated individuals to join our customer support team. your main responsibility is to handle customer questions, comments and complaints regarding a particular business. their ultimate goal is to provide positive customer experiences by enhancing relationships between them.

key responsibilities:

● should be able to answer incoming customer calls and take appropriate action for each call and ensure there are no escalations on the service provided.

● should be able to answer emails timely ensuring adherence to the process standards.

● follow up customer calls made wherever is necessary

● maintain customer satisfaction ratings based on explicit criteria set forth by the company.

● attend mandatory training sessions to stay updated on product or company policy changes

● use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

● input data into the company

- full-time on-roll job

- incentive

- mediclaim benefits (self + mother & father)

- work from office

desired skills and requirements:

must have:

● strong problem-solving abilities on technical and accounting basics.

● knowledge about gst & tally erp would be appreciable.

● verbal and written communication skills

● problem analysis and problem-solving

● good data entry and typing skills

● listening skills

● attention to detail

● teamwork

● high level of professionalism

● must be available to work on roster basis

good to have:

● experience in a call center or customer service environment.

• Experience

  0 - 5 Years

• No. of Openings

  10

• Education

  Higher Secondary

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office