Customer Service Representative Graduate Experience Jobs in Surat

Customer Care: Company Description Arham Share Private Limited is a financial services firm that has been operational since 2010. The company has a strong focus on independence, integrity, conservative risk management, and always putting clients first. Arham Share Private Limited offers retail brokering in equity, currency, commodities, online trading, mutual funds, depository services, IPOs, and insurance. Key Responsibilities: Respond to customer inquiries via phone, email, promptly and professionally. Provide accurate information on products, services, and company policies. Address and resolve customer complaints, escalating issues when necessary. Assist customers with order processing, modifications, and tracking. Collaborate with other departments to ensure efficient order fulfilment. Communicate and Update technical or product-related problems with respective department. Maintain detailed customer interaction records and generate reports on customer feedback. Qualifications: Proven experience in a customer service role. Proficiency in English communication (both verbal and written) as well as fluency in Hindi and Gujarati Strong problem-solving abilities and decision-making skills. Ability to work in a fast-paced environment with a calm demeanour. Familiarity with CRM software is a plus. Education and Experience: Bachelors degree preferred. Previous experience in customer service or a related field is advantageous.

*Follow up with inquiries through e-mails, Facebook, websites, WhatsApp, phones, and all other digital mediums - and convert to orders*Coordinate with the Dispatch team and ensure timely delivery of products with quality output*Engage Digital Audience through various Online Campaigns - Handle social media - Respond to inquiries, etc*Look for various mediums of expansion for e-commerce*Handling customer issues & grievances*Follow the Order Management Process*Coordinate with the CRM Executive for creating Database & Analytic*Maintaining relationships with the Customers*Conducting Online Sale activities Digitally, promotions, etc and other lead generation activities