Customer Service Representative Graduate Experience Jobs in Patna

Job Title: Customer Service Representative (Pharma industry)Location: Patna (East)Experience Required: 23 years (preferably in sales, marketing, or the healthcare sector)Key Responsibilities:Clearly and effectively communicate product information and usage across various stages of surgical procedures to current and potential customers.Foster long-term, trust-based relationships with customers to enhance satisfaction, promote loyalty, and position the company as a trusted healthcare partner.Gather relevant field-level insights and customer data to support business strategy and reporting.Understand customer needs and effectively close sales interactions to meet or exceed assigned territory sales targets.Collaborate with the companys account manager to support and execute initiatives that drive market development.Ensure efficient distribution channel management to maintain consistent product availability and customer service.Required Skills and Qualifications:Graduate degree, preferably in B.Sc., B. Pharma, or D. Pharma, or a science-related discipline.Candidate should have local area experience.Highly self-driven with a proactive approach to tasks and responsibilities.Strong interpersonal and verbal communication skills.Solid foundation in consultative and persuasive selling techniques.Proven ability to manage and maintain strong customer relationships.

Job Summary:The Customer Support Executive will be responsible for delivering outstanding service to customers through various communication channels. You will address inquiries, troubleshoot issues, and provide detailed product knowledge, while also showcasing the product's value through product demos. You will work closely with the support and HR teams to ensure customer satisfaction and support smooth operations.Key Responsibilities: Customer Interaction: Respond to and manage customer inquiries across phone, email, chat, and social media, offering timely, accurate, and friendly assistance. Product Demos: Conduct engaging and informative product demos, either virtually or in person, tailored to customer needs, to demonstrate key features, benefits, and usage. Issue Resolution: Troubleshoot and resolve customer complaints or inquiries efficiently, ensuring customer satisfaction and retention. Product Knowledge: Maintain an up-to-date understanding of company products and services to provide accurate assistance during interactions and demos. Documentation: Record customer interactions and outcomes in the CRM system / Google form, ensuring thorough and accurate tracking for follow-up. Escalation Management: Identify and escalate complex issues to senior team members or other relevant departments, ensuring prompt resolution. Customer Satisfaction: Ensure that all interactions result in a positive customer experience, focusing on solving problems with professionalism and empathy. Feedback Collection: Gather feedback from customers to help improve products and services, reporting insights to relevant teams. Collaboration: Work with cross-functional teams (Sales, Technical Support, Product Development) to resolve issues or share valuable customer insights.Required Qualifications: Education: Bachelors degree in any field. Experience: 1-2 years of customer service or support experience, ideally in a customer-facing role. Communication Skills: Strong verbal and written communication skills with the ability to explain complex concepts clearly. Presentation Skills: Comfortable presenting product demos, answering questions, and adjusting content based on the audiences needs. Problem-Solving: Strong analytical skills and the ability to find solutions to customer issues quickly and efficiently. Attention to Detail: Detail-oriented with strong organizational and time-management skills. Multitasking: Ability to handle multiple customer inquiries at once without compromising service quality.What We Offer: Competitive Salary: Competitive compensation with performance-based incentives. Health & Wellness: Comprehensive benefits package including dental and vision coverage. Career Growth: Opportunities for professional development, with ongoing training and career advancement. Work Environment: A collaborative, team-oriented environment where your contributions are valued.

We are seeking an experienced and dynamic individual to join our team as a General Manager for our Fitness Center & Cafe in Patna, Bihar. This is an exciting opportunity for a motivated professional who is passionate about health and wellness, customer service, and managing a thriving business. As the General Manager, you will oversee all aspects of the Fitness Center & Cafe operations, including staff management, procurement, housekeeping, hiring, outsourcing, customer support, social media marketing, general marketing, upkeep, and more.Qualifications: Bachelor's degree in Business Administration, Hotel Management, Hospitality Management or a related field (preferred). Proven experience in a managerial role, preferably in the fitness, hospitality, or retail industry. Strong leadership and interpersonal skills. Excellent organizational and time management abilities. Demonstrated ability to drive sales and meet financial targets. Proficient in social media platforms and digital marketing techniques. Knowledge of health and safety regulations. Ability to work flexible hours, including weekends and holidays.

ASWO Cab, Founded Since,@2018Aswo Cab, company Founder and CEO:- Mr. Satish Kumar SinghASWO Cab Service provide:- Mini cab, Sedan prime cab, Suv cab, e-rickshaw, Auto-rickshaw and Bike cab.Company valuation last year 2021-22 , USD $ 1667666.00, INR Rs- 120000000.00.Service available in Bihar and Nepal Rular and interrior Area. All Railway station, Airport and many more places.