Customer Support Representative (Full Time) (Female Only)

Looh Hostels Private Limited

job summary:

the customer support executive will be responsible for delivering outstanding service to customers through various communication channels. you will address inquiries, troubleshoot issues, and provide detailed product knowledge, while also showcasing the product's value through product demos. you will work closely with the support and hr teams to ensure customer satisfaction and support smooth operations.

key responsibilities:

customer interaction: respond to and manage customer inquiries across phone, email, chat, and social media, offering timely, accurate, and friendly assistance.

product demos: conduct engaging and informative product demos, either virtually or in person, tailored to customer needs, to demonstrate key features, benefits, and usage.

issue resolution: troubleshoot and resolve customer complaints or inquiries efficiently, ensuring customer satisfaction and retention.

product knowledge: maintain an up-to-date understanding of company products and services to provide accurate assistance during interactions and demos.

documentation: record customer interactions and outcomes in the crm system / google form, ensuring thorough and accurate tracking for follow-up.

escalation management: identify and escalate complex issues to senior team members or other relevant departments, ensuring prompt resolution.

customer satisfaction: ensure that all interactions result in a positive customer experience, focusing on solving problems with professionalism and empathy.

feedback collection: gather feedback from customers to help improve products and services, reporting insights to relevant teams.

collaboration: work with cross-functional teams (sales, technical support, product development) to resolve issues or share valuable customer insights.

required qualifications:

education: bachelors degree in any field.

experience: 1-2 years of customer service or support experience, ideally in a customer-facing role.

communication skills: strong verbal and written communication skills with the ability to explain complex concepts clearly.

presentation skills: comfortable presenting product demos, answering questions, and adjusting content based on the audiences needs.

problem-solving: strong analytical skills and the ability to find solutions to customer issues quickly and efficiently.

attention to detail: detail-oriented with strong organizational and time-management skills.

multitasking: ability to handle multiple customer inquiries at once without compromising service quality.

what we offer:

competitive salary: competitive compensation with performance-based incentives.

health & wellness: comprehensive benefits package including dental and vision coverage.

career growth: opportunities for professional development, with ongoing training and career advancement.

work environment: a collaborative, team-oriented environment where your contributions are valued.

• Experience

  1 - 3 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree

• Role

  Customer Support Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  INFRONT OF RPS SCHOOL, Bailey Rd, RPS More, Patna, Bihar 801503