Customer Service Representative Fresher Jobs in Malad East

Customer Service Representative for an International BPO

We are seeking enthusiastic and dependable Customer Support Representatives to provide excellent service to our customers. The role involves handling customer inquiries, resolving issues, and maintaining customer satisfaction across various communication channels. This position is available for both day and night shifts to ensure 24/7 support coverage.Key Responsibilities:1. Customer Interaction & Issue ResolutionRespond promptly and professionally to customer inquiries via phone, email, chat, or social media.Handle and resolve product/service issues, complaints, or concerns with empathy and accuracy.Document all interactions clearly in the CRM system.2. Problem SolvingDiagnose and troubleshoot basic technical issues.Escalate complex or unresolved issues to the appropriate department or tier.Follow up with customers to ensure complete resolution.3. Product KnowledgeMaintain up-to-date knowledge of company products, services, policies, and promotions.Provide accurate information and guidance based on customer needs.4. Shift-Specific ResponsibilitiesDay Shift:Handle higher volumes of incoming calls and real-time interactions.Collaborate closely with other departments such as Sales, Technical Support, and Billing during standard business hours.Participate in team meetings, trainings, and daily briefings.Night Shift:Provide continuous support during off-peak hours, ensuring global customer coverage.Monitor and respond to incoming tickets and after-hours inquiries.Handle emergencies or urgent escalations with minimal supervision.Perform quality checks and update knowledge base documentation as needed.Qualifications:High school diploma or equivalent; associates or bachelors degree preferred.Prior experience in a customer support role is a plus.Strong verbal and written communication skills.Ability to work independently and under pressure.Proficient in using customer service software, CRM tools, and ticketing systems.

Hiring for 200 Calling Executive Jobs in Vashi, Mumbai,Thane,Ghansoli, Navi Mumbai,Malad East, Mumbai, for Freshers,Required Educational Qualification is : Higher Secondary, B.Com with Good knowledge in Telecommunication,Voice Process,Outbound Calling,Convincing Power,Cold Calling,Basic Computers,Telesales,Customer Focus,BPO Sales etc.

Hiring for 10 International BPO Jobs in Mumbai,Thane,Malad East, Mumbai,Malad West, Mumbai,banking process,Customer Care Consultant,Customer Service Representative,International Voice Process, for Freshers,Required Educational Qualification is : Other Bachelor Degree, Any Master Degree, Post Graduate Diploma with Good knowledge in banking process,Customer Care Consultant,Customer Service Representative,International Voice Process etc.

We are hiring for multiple MNCs across Mumbai and Navi Mumbai.Designation: Customer Care RepresentativeRequirements: Excellent Communication neededShift Timing: UK/US ShiftsSalary: Max up to 30k (Depending upon experience and last drawn)Week offs: Any 2 rotational week offsTransportation: One way transport availableHSC/Graduate Freshers can apply tooPerks and incentives included.

We Are Hiring ( US Soft Collection Process )International Soft collection Process Customer Service (Inbound Process)Night shift (Location-Bhayander)5 days working with( 2 off ) (9 hours shift )Work From Office ( Cab Facilities )HSC, Graduate Fresher as well as Experienced can applyGood Communication skills and English fluency is mandatorySalary As per experience Upto 30K+InhandRegards HR Rekha DROP YOUR CV ON THIS ABOVE NUMBER WILL CONTACT YOU SOON

hiring for blended process , email,voice, no voice graduate fresher and hsc with 6 months of exp can apply