Customer Service Representative Female 12th Pass Jobs in South 24 Parganas

As an Airline Customer Service Representative, you will be the face of the airline, helping passengers with their travel needs and ensuring a positive experience. Your role will involve direct interaction with customers at the airport or through phone calls.**Key Responsibilities:**- **Assist Passengers:** Help travelers with flight bookings, cancellations, and changes to itineraries. You will provide clear information on procedures and options.- **Provide Information:** Answer customer inquiries about flight schedules, baggage policies, and other services. Your role is to ensure customers have the information they need.- **Handle Complaints:** Address and resolve passenger complaints or issues with empathy and professionalism. You will work to find solutions that satisfy our customers.- **Check-In Support:** Guide passengers through the check-in process, ensuring they understand boarding procedures and documentation needs.- **Maintain Records:** Keep accurate records of customer interactions and transactions. This helps in improving service and tracking customer feedback.**Required Skills and Expectations:**You should have excellent communication skills, both spoken and written, to interact effectively with clients. A friendly and approachable demeanor is crucial, as is the ability to remain calm in stressful situations. Being a team player is important, as you will work closely with other staff members. Basic computer skills are expected for managing bookings and handling customer inquiries. Since this is an entry-level position, we welcome freshers who have completed at least the 10th grade.