Customer Service Representative 12th Pass Fresher Jobs in Vadodara

Handle inbound calls on transactions, payments, billing, fraud claims, and disputes.Assist with credit limit adjustments, card replacements, and account updates.Educate customers on benefits, rewards, and policies.Maintain records in CRM and ensure compliance with company policies.Meet performance metrics and deliver a positive customer experience.

Freshers& ExperienceFluent in English Good Communication#Excellent English communication#Rotational Shifts- #6days work in a week

Handle inbound calls on transactions, payments, billing, fraud claims, and disputes.Assist with credit limit adjustments, card replacements, and account updates.Educate customers on benefits, rewards, and policies.Maintain records in CRM and ensure compliance with company policies.Meet performance metrics and deliver a positive customer experience.

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. Maintain a thorough understanding of company products, services, and policies to effectively assist customers. Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.