Customer Service Representative 12th Pass Fresher Jobs in Vadodara

We are looking for a Customer Support Representative to join our team in Vadodara. This role is ideal for individuals with a passion for helping others, whether you are starting your career or bringing some experience. You will assist customers with their inquiries and ensure their satisfaction, contributing to a positive experience.Key Responsibilities:- **Assist Customers:** Respond to customer inquiries via phone, email, or chat, providing prompt and clear answers to their questions.- **Resolve Issues:** Identify and troubleshoot customer problems, working to resolve issues quickly and efficiently while maintaining a positive attitude.- **Document Interactions:** Keep accurate records of customer interactions and feedback in our systems to help improve services and products.- **Collaborate with Team:** Work closely with other team members and departments to share information and ensure that customers receive the best support possible.Required Skills and Expectations:Candidates should have good communication skills in English and preferably one or more local languages. A friendly and patient demeanor is essential, as you will deal with various customer inquiries. Ability to work well under pressure, strong problem-solving skills, and a willingness to learn are crucial for this role. A basic understanding of computers and navigating software applications is also necessary. You should be a team player, eager to assist others, and committed to delivering a high level of customer service.

Handle inbound calls on transactions, payments, billing, fraud claims, and disputes.Assist with credit limit adjustments, card replacements, and account updates.Educate customers on benefits, rewards, and policies.Maintain records in CRM and ensure compliance with company policies.Meet performance metrics and deliver a positive customer experience.

Freshers& ExperienceFluent in English Good Communication#Excellent English communication#Rotational Shifts- #6days work in a week

Handle inbound calls on transactions, payments, billing, fraud claims, and disputes.Assist with credit limit adjustments, card replacements, and account updates.Educate customers on benefits, rewards, and policies.Maintain records in CRM and ensure compliance with company policies.Meet performance metrics and deliver a positive customer experience.

Job description:Make outbound calls to prospects from lead lists or company-generated databases.Clearly explain product/service features, benefits, pricing, and any current offers to potential customers.Persuade prospects to purchase products or services, ensuring a high conversion rate.Successfully convert qualified leads into sales.Accurately maintain and update customer details in the CRM system.Excellent spoken English is mandatory.Age limit: 18 to 30 years.Open to all educational backgrounds. Graduation is not required.Willingness to work in the night shift (US hours).Candidates must be based in Vadodara, and if not, be open to relocation.Experience: 0 - 5 years. Freshers are encouraged to apply.Perquisites:Five-day work week (Monday to Friday)Fixed weekly offs (Saturday and Sunday)No rotational shifts consistent working hoursAttractive fixed salary with uncapped incentivesJob Types: Full-time, PermanentShift availability: Night Shift (Required)Work Location: In person

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. Maintain a thorough understanding of company products, services, and policies to effectively assist customers. Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.

Customer sales representative for U.S based BPO Vadodara, Work from officeAbout UsIntelemark Solutions include the skilled manpower and expertise to organize and manage huge inbound and outbound call center services. Our entire team of technical experts comprise of qualified, well-versed and proficient call center agents who can handle massive volumes of day to day calls professionally.CSR-Voice processo Fresher and experienced both can apply.o Age criteria- 18-30 yearso International BPOo Paid weekendsRoles & Responsibility1) Handle customers calls, solve queries. Explain the product to the customer, provide pricing details and obtain the customers basic details2) Should have excellent communication skills and convincing power.Knowledge & Skills Required Qualification minimum 12th Pass and above Good communication skills(Verbal) Basic computer knowledge Good comprehension skills ability to clearly understand and state the issues customers present Effective problem-solving skills including decision making Ability to maintain composure in highly escalated situations Maintain regular and reliable attendance, including the daily schedule as assignedAddress- 212, Sanket Heights, near Akshar chowk, Sunpharma road, Atladara, Vadodara