Customer Support Specialist Job Vacancies in Vadodara

As a Customer Support Specialist in Vadodara, India, you will play a vital role in helping customers with their inquiries and issues. This full-time position is suitable for individuals with 0 to 2 years of experience and requires at least a 12th-grade education.Key Responsibilities:1. **Assist Customers**: You will respond to customer inquiries via phone, email, or chat, providing clear and accurate information about our products and services.2. **Troubleshooting**: Identify and resolve customer issues, guiding them through troubleshooting steps to ensure a positive experience.3. **Document Feedback**: Record customer interactions and feedback to help improve services and products, ensuring their voices are heard.4. **Collaborate with Team**: Work closely with other team members and departments to address complex problems and support customer needs effectively.5. **Maintain Records**: Keep accurate records of customer interactions, transactions, and any follow-up actions needed.Required Skills and Expectations:Candidates should possess excellent communication skills in English and Hindi, with a friendly and patient attitude towards helping customers. You must be detail-oriented, able to handle multiple tasks, and possess problem-solving abilities to ensure customer satisfaction. Familiarity with computer systems and basic software is essential. Teamwork is vital, so you should be ready to collaborate and share knowledge with your colleagues.

Job SummaryAn Inbound Domestic Customer Care Executive handles incoming calls from customers within the country, resolving queries, providing information about products/services, and ensuring high customer satisfaction. Key ResponsibilitiesHandle inbound calls from domestic customersProvide accurate product and service informationResolve customer complaints and concerns effectivelyEscalate complex issues to the appropriate departmentMaintain and update customer records in the systemFollow company guidelines and quality standardsAchieve performance targets (call quality, resolution time, customer satisfaction) Required Skills & QualificationsMinimum qualification: 12th Pass / GraduateGood communication skills (Hindi / English / Gujarati)Basic computer knowledgeGood listening and problem-solving skillsAbility to work in rotational shiftsCustomer-focused and positive attitude Experience02 years of experience in customer service or call centerFreshers are welcome to apply Salary12,100 18,000 per month (Depending on experience and performance) HR ContactPhone: 7600269600

Responsibilities will not be limited and will include1. Customer Support:**a. Provide timely and effective assistance to customers via phone and in-person.b. Act as the first point of contact for troubleshooting and technical assistance.c. Coordinate with customers for service appointments and machine delivery schedules.2. Machine Inspection:**a. Conduct regular inspections of machines prior dispatch.b. Identify and report any issues or potential improvements for the machinery.c. Coordinate with the technical team for more complex inspections or repairs.3. Training:**a. Provide training to customers on the proper operation and maintenance of machines.4. Assembly & Repair:**a. Assist with the assembly of machines as and when required.b. Provide technical support and perform repairs to machines, ensuring minimal downtime forcustomers.c. Coordinate with the repair team to resolve machine malfunctions or breakdowns.5. Marketing Support:**a. Assist the marketing team in preparing product demonstration6. Other Duties*** Perform any other tasks or activities as required to support the customer and ensure customersatisfaction.Candidate Profile:Should have technical background (diploma or ITI)Atleast 4 years of experience in machine assembly, customer interaction.Prior experience in customer support, machine assembly, or technical troubleshooting is preferred.Strong communication and interpersonal skills.Technical proficiency with machines and repair processes.Ability to work independently and as part of a team.Willingness to travel to customer sites for training and installation.

Hiring for 50 Customer Support Specialist Jobs in Vadodara for Freshers,Required Educational Qualification is : B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS, BAMS, Bachelor of Hotel Management, B.Pharma, B.Sc, B.E, B.Tech, BVSC, Other Bachelor Degree with Good knowledge in Good Communication Skills, English Language etc.

You will be responsible for Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific features or productsAnalyse and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teams

HIRING JOB Profile: Customer Support Executive.in MNCQualification-12th/Under Graduates/Graduates/Post GraduatesProcess: Voice,Salary: 2-2.5 LPA + 4k Performance Allowance6 Working days/ 1 Rotation Off.Rotational shift for boys- Day & night & evening (Any Shift of 9 Hours)Day rotational shifts for girls(Any Shift of 9 hour) Immediate Joiners Required.interview tomorrow Vadodara,bhopal,puneImmediately joiners * *ENGLISH COMMUNICATION MUST*Note-We are not taking charges for any jobs.Thanks & RegardsHR Kamini9425809871share your resume*WORK FROM OFFICE*

What We Offer: Transportation allowance Canteen Subsidy Night Shift allowance as per process Schedule Attendance Bonus Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & RecognitionWhat Youll Be Doing: Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered Respond to multiple inbound chats; gather and verify required information as appropriate. Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products. Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system. Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare a report on sales activities Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting. Be flexible in an environment by championing and embracing changeWhat We Expect You To Have: HSC or above; age 18+ Be Flexible in working hours which is a must Comfort with and knowledge of how to use Microsoft Office, email etc. Excellent oral and written communication skills; An unerring attention to detail The ability to multi-task answering numerous chats and navigating smoothly between chat and email A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious Experience working as part of a collaborative team we work together to make sure shoppers

Job Location - Vadodara (On-Site)Youll do: Review the job description; understand the requirements of the clients and accordingly execute a search plan for identifying potential candidates to fit the requirement. Source candidates using multiple channels like job portals, internal database, social media etc. Assess applicants relevant experience, knowledge, skills and competencies Scheduling, coordination and ownership of end-to-end recruitment cycle. Build strong candidate relationship & credibility to leverage their trust for getting referrals. Negotiating wage rates and other terms of employment and gain commitment from candidates for current and future job requirements Submitting candidates resume to the hiring managers for further scrutiny or consideration. Timely communication with the candidates and keeping them posted with updates on their candidature. Partner with our onsite sales team in North America to understand the clients needs and requirements Engage regularly on an ongoing basis with the candidates through email, voice & video calls. Youll Need: Excellent written and verbal communication skillsNegotiation & Convincing Skills.Proficiency with MS Office.Organization/Coordination Skills.Relationship Management skills.Learning Agility.Go getter attitude