Freshers & Experience || Full Time || Customer Relationship Executive

We are seeking a motivated Customer Relationship Executive to join our dynamic team in Pune. In this role, you will be the primary point of contact for customers, ensuring their needs are met and expectations exceeded.

Key Responsibilities:

1. **Customer Interaction**: Engage with customers through various channels including phone, email, and in-person to address their queries and provide assistance.

2. **Problem Resolution**: Listen to customer concerns and resolve issues promptly to maintain satisfaction and loyalty.

3. **Record Keeping**: Maintain accurate records of customer interactions and transactions to ensure a seamless experience for all clients.

4. **Feedback Collection**: Gather customer feedback to understand their experiences and suggest improvements to enhance our services.

5. **Collaboration**: Work closely with other departments to streamline processes and improve the overall customer experience.

Required Skills and Expectations:

Candidates should have a minimum educational qualification of 12th pass, with 0 to 2 years of experience in a customer-focused role. Strong communication skills, both verbal and written, are essential for effective engagement with customers. The ideal candidate is empathetic, patient, and possesses strong problem-solving abilities. A keen attention to detail and the ability to manage multiple tasks efficiently are also important. The successful candidate will demonstrate a positive attitude and a desire to learn, adapting to feedback and diverse customer needs.

This is a full-time position requiring you to work from the office.

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  12th Pass

• Role

  Customer Relationship Executive

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF, ESI