Customer Retention Fresher Jobs in Mumbai

We are looking for a Customs Executive to join our team in Malad East. This is an entry-level position suitable for individuals with 0 to 1 year of experience. Candidates must have completed at least their 12th grade education.**Key Responsibilities:**- **Documentation Handling:** Prepare and manage all necessary customs documentation for imports and exports to ensure compliance with regulations.- **Customs Clearance:** Work with customs officials to facilitate the clearance of goods, ensuring all protocols are followed to avoid delays.- **Regulatory Compliance:** Stay updated with customs laws and regulations to ensure that all processes meet legal standards.- **Coordination with Stakeholders:** Communicate with shipping companies, freight forwarders, and other stakeholders to ensure smooth logistics and address any issues that arise.- **Data Entry and Record Keeping:** Maintain accurate records of transactions and customs declarations for future reference and audits.**Required Skills and Expectations:**Candidates should have a basic understanding of customs regulations, and good attention to detail to ensure accuracy in documentation. Strong communication skills are essential for effective interaction with various stakeholders. You should also have basic computer skills, particularly in data entry, to maintain records efficiently. Being a team player and having a willingness to learn are important traits for this position. Candidates should be able to work responsibly in an office environment and demonstrate a positive attitude towards tasks and challenges.

Multiple process5days working2 rotational week offDrop facility24*7 rotational shiftAge 38 max

Handle customer queries via phone, email, or chat efficiently and professionally.Provide accurate information and effective solutions to ensure customer satisfaction.Maintain high-quality service standards and adhere to company policies.Perform accurate data entry and documentation of customer interactions.Meet performance targets such as quality scores, turnaround time, and productivity.Resolve issues promptly while maintaining a positive customer experience.Uphold confidentiality and data security at all times.Adapt to various client processes, tools, and business requirements.Participate in regular training and skill development programs.Contribute to continuous process improvement and team collaboration.

Key Responsibilities:o Provide outstanding customer service in an inbound calling process.o Manage customer queries and resolve issues effectively.o Work collaboratively with team members and ensure client satisfaction.o Handle calls and offer solutions in a professional and courteous manner.o Meet the key performance indicators (KPIs) for customer serviceRequired Skills and Qualifications: Mandatory: Graduation (Full-time or Part-time) Communication Skills:o Fluent in English & Hindi for CRT roles.o Good interpersonal and communication skills.Experience:o Freshers and experienced candidates (0-5 years) are welcome to apply.o Previous experience in customer service or sales is a plus.Shift Timings:o For Male Candidates: Rotational shifts (24/7).o For Female Candidates: Day rotational shift (No shifts beyond 8:30 PM).Work Schedule:o 5 days a week.o 2 rotational off-days.

Manages customer interactions, resolves queries, and builds relationships to ensure customer satisfaction and loyalty.

-Engage with premium customers through outbound calls to build and maintain strong relationships.-customer needs and provide tailored solutions to enhance their experience with our products and services.-Address customer inquiries, concerns, and feedback promptly and professionally, ensuring a high level of satisfaction.-Collaborate with internal teams to resolve customer issues and improve service delivery.-Document customer interactions and maintain accurate records in the CRM system.-Conduct follow-ups with customers to ensure ongoing satisfaction and gather insights for continuous improvement.-Identify opportunities for upselling and cross-selling products and services to premium customers.-Assist in organizing customer events and engagement activities to foster community and loyalty

24/7 Business Support! Fluent English (written & verbal) for phone, email, chat & video calls. Strong computer skills & internet research are a must. US clients. Rotating shifts.

Responsibilities:1. Customer Interaction:o Greet customers warmly and assist them with inquiries, test drives, and vehicle selection.o Provide information about the features, specifications, and pricing of vehicles.o Address customer concerns and resolve complaints in a timely and professional manner.2. Service Coordination:o Schedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance.o Communicate service recommendations, estimates, and updates to customers in a clear and courteous manner.o Follow up with customers after service visits to ensure satisfaction and address any additional concerns.3. Customer Feedback and Surveys:o Collect feedback from customers regarding their experiences with the dealership/service center.o Conduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels.o Analyze survey results and collaborate with management to implement changes and enhancements based on customer feedback.4. Relationship Building:o Build and maintain strong relationships with customers to foster loyalty and repeat business.o Keep detailed records of customer interactions and preferences to personalize future interactions and offerings.o Proactively reach out to customers on special occasions such as birthdays and vehicle anniversaries to strengthen relationships.5. Product Knowledge and Training:o Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers.o Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques.

Hiring for 100 Customer Service Executive Jobs in Mumbai, Thane, Navi Mumbai, for Freshers, Required Educational Qualification is : Higher Secondary with Good knowledge in Customer Relationship, Customer Care, Customer Retention, Customer Support, Customer Management etc.

Schedule: Morning shiftSupplemental pay types: Overtime payAbility to commute/relocate: Cuttack: Reliably commute or planning to relocate before starting work (Required)Education: Bachelor's (Preferred)Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred)

Job Dimension: Ensure complete and correct information is transferred to the customer on every callShould handle the customers confidently and assertivelyEnsure 100% customer satisfaction on all the calls handled and improve the overall CSATShould be fine with rotational week offsas per the process requirement.Should be fine with all the shifts as per the company requirement.Ensure minimum login hours are metMeet the basic process metrics management like ConversionC-SAT scores, Call quality scores, Product test scoresetc as defined for his level.Reporting basic escalation to supervisor.Knowledge & Skills:Should be able to communicate in grammatically correct average EnglishShould be able to understand an comprehend English/HindiShould be able to speak professional and correct hindiClarity of Speech No MTI affecting pronunciation/UnderstandingProcess and product awarenessIndustry and domain knowledgeCustomers centricityShould have basic knowledge of operating computer start, restart, shut down, different parts Basic shortcuts CtrlS, Ctrl V, use of space bar, alt+tab, caps lock, etc- Should have basic typing knowledge.- 20 words per minuteFact Finding Analysis: Required as a part of day to day work to identify issues, analyze and escalate it to the concerned on time

We at Tyke are seeking a support intern to assist our support team in providing excellent customer service to our clients. the primary responsibilities of the support intern include taking incoming calls, resolving tickets on Zohodesk, and escalating complex issues to senior support staff. The support intern will also be responsible for documenting all customer interactions and ensuring that customer issues are resolved in a timely and satisfactory manner.Selected intern's day-to-day responsibilities include:1. Take incoming calls and respond to customer inquiries and support requests2. Resolve customer issues and support tickets using Zohodesk3. Escalate complex issues to senior support staff as needed4. Document all customer interactions and update customer records in the company database5. Ensure that customer issues are resolved in a timely and satisfactory manner6. Provide excellent customer service to all clientsQualifications:1. Currently available for 3 to 6 months work from office internship.2. Familiarity with Zohodesk or other help desk software is preferred3. Strong problem-solving and analytical skills4. Excellent communication and interpersonal skills5. Ability to work independently and as part of a team6 .Strong attention to detail and ability to multitask

Fix Salary- 1.80L to 3.5L (PA)Need to Immediate joinExcellent Communication Skills English / Hindi or any other languageCandidates with any tele sales / Customer Service Can applyLocation - BhandupInterested Candidates Can Contact HR Deepa - or share CV on same number.You can also refer to any of your friends who needs this job.

We have vacant of 19 Customer Retention Executive Jobs in Kolkata,Delhi,Mumbai,Pune,Bangalore for Freshers Educational Qualification : Higher Secondary, Secondary School, Other Bachelor Degree, B.A Skill Good Personality etc.

We Are Hiring ( US Soft Collection Process )International Soft collection Process Customer Service (Inbound Process)Night shift (Location-Bhayander)5 days working with( 2 off ) (9 hours shift )Work From Office ( Cab Facilities )HSC, Graduate Fresher as well as Experienced can applyGood Communication skills and English fluency is mandatorySalary As per experience Upto 30K+InhandRegards HR Rekha DROP YOUR CV ON THIS ABOVE NUMBER

** NO FRESHERS **** No Career Gaps **** Permanent WFH --- Work from Anywhere in India **** Experience with US Inbound Voice Process is MANDATORY **Roles and ResponsibilitiesInbound Customer Support - Voice ProcessHelp our clients from the USAnswer phone calls and emailsSolve basic issues & answer customer queriesProvide informationCreate support tickets on the customer's behalfDesired Candidate Profile2-3 yr Exp in US Voice Process is MANDATORYEdu: Graduate or Under-GraduateAge: 23-30 yrsGood Written & Spoken EnglishMust have a personal Laptop + Internet Connection** No Career Gaps **Immediate joiners PreferredPerks and BenefitsPermanent WFHWork from anywhere in IndiaRoleNon Tech Support - Voice / BlendedIndustry TypeBPO / Call CentreFunctional AreaCustomer Success, Service & OperationsEmployment TypeFull Time, PermanentRole CategoryVoice / Blended

We Are Hiring ( US Soft Collection Process )International Soft collection Process Customer Service (Inbound Process)Night shift (Location-Bhayander)5 days working with( 2 off ) (9 hours shift )Work From Office ( Cab Facilities )HSC, Graduate Fresher as well as Experienced can applyGood Communication skills and English fluency is mandatorySalary As per experience Upto 30K+InhandRegards HR Rekha DROP YOUR CV ON THIS ABOVE NUMBER