Customer Engagement Manager (full Time)

3 - 6 Years
1 Openings
9.5 - 12.0 Lac/Yr
Face-to-Face interview
Bangalore

Key Skills

Customer Management Customer Retention Solution Selling Aiml Tailored Solutions

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Job Description

designation: customer engagement manager

location: bangalore

experience: 3+ years (preferred experience in the power sector)

languages: proficient in english and kannada

position: full time (no hybrid)

salary: competitive

key responsibilities

● act as the primary point of contact for clients, ensuring excellent service and satisfaction.

● understand client requirements and provide tailored solutions leveraging our it services

and decision science expertise.

● manage customer onboarding, training, and regular engagement to enhance user

adoption of our solutions.

● collaborate with internal teams to resolve client issues promptly and effectively.

● identify opportunities to upsell or cross-sell services to existing clients.

● develop and execute customer retention strategies.

● collect and analyze feedback to improve services and product offerings.

● prepare reports on customer engagement metrics and present insights to leadership.

requirements

● bachelor’s degree in business administration, it, or a related field.

● 3+ years of experience in customer engagement, relationship management, or a similar

role, preferably in the power sector.

● proficiency in english and kannada is mandatory.

● strong interpersonal and communication skills to liaise effectively with diversity

excellent problem-solving skills with a proactive approach to client management.

● familiarity with crm tools and customer engagement best practices.

● ability to multitask and thrive in a fast-paced environment.

preferred qualifications

● knowledge of ai/ml technologies.

● exposure to power market operations and energy sector challenges.

● proven track record of successful client relationship management.