Customer Engagement Manager (full Time)

Designation: Customer Engagement Manager

Location: Bangalore

Experience: 3+ years (Preferred experience in the Power Sector)

Languages: Proficient in English and Kannada

Position: Full Time (No Hybrid)

Salary: Competitive

Key Responsibilities

● Act as the primary point of contact for clients, ensuring excellent service and satisfaction.

● Understand client requirements and provide tailored solutions leveraging our IT services

and decision science expertise.

● Manage customer onboarding, training, and regular engagement to enhance user

adoption of our solutions.

● Collaborate with internal teams to resolve client issues promptly and effectively.

● Identify opportunities to upsell or cross-sell services to existing clients.

● Develop and execute customer retention strategies.

● Collect and analyze feedback to improve services and product offerings.

● Prepare reports on customer engagement metrics and present insights to leadership.

Requirements

● Bachelor’s degree in Business Administration, IT, or a related field.

● 3+ years of experience in customer engagement, relationship management, or a similar

role, preferably in the power sector.

● Proficiency in English and Kannada is mandatory.

● Strong interpersonal and communication skills to liaise effectively with diversity

Excellent problem-solving skills with a proactive approach to client management.

● Familiarity with CRM tools and customer engagement best practices.

● Ability to multitask and thrive in a fast-paced environment.

Preferred Qualifications

● Knowledge of AI/ML technologies.

● Exposure to power market operations and energy sector challenges.

● Proven track record of successful client relationship management.

• Experience

  3 - 6 Years

• No. of Openings

  1

• Education

  Post Graduate (M.B.A/PGDM)

• Role

  Customer Engagement Manager

• Industry Type

  Oil / Gas / Petroleum / Solar / Power & Energy

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  bengaluru