Customer Relationship Executive

Kirtilal Kalidas Jewellers Pvt Ltd

customer care

• to interact with customers/clients and guiding them to make the right purchases.

• to ensure service after sales, and also customer satisfaction.

• to enlighten the customer of the schemes running in the store.

• to help locate a customer in the store.

key accounts management

• develop and maintain a good relationship with the key accounts and thus ensure repeat orders from them.

• solving problems of the key accounts

customer relations management

• maintain & analyze database of customers.

• identify areas of providing customized services to the various categories of customers.

• analyzing the feedback of the customers and working on improving the service levels.

• obtaining and communicating information about new arrivals, designs and demands for different products/designs which are not available in the show room to the merchandisers.

home deliveries

• developing a system for operation of home deliveries.

• continuously monitor and improve the processes for the smooth operation of home deliveries.

handles customer complaints

• handles customer complaints on telephone.

• solves customers’ problems when they approach the customer help desk.

• Experience

  1 - 3 Years

• No. of Openings

  3

• Education

  Diploma, Higher Secondary, Any Bachelor Degree

• Role

  Customer Relationship

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office