Customer Operations Fresher Jobs in Delhi NCR

As a BPO Telecaller, you will be responsible for engaging with customers over the phone to provide information, answer queries, and assist with their needs. This is a full-time remote position based in Noida, suitable for candidates with minimal experience.**Key Responsibilities:**- **Customer Interaction:** Make outbound calls to customers to understand their needs and provide appropriate solutions, ensuring a positive experience.- **Product Knowledge:** Gain a thorough understanding of the products or services offered to effectively communicate their benefits and handle inquiries.- **Lead Generation:** Identify potential customers and collect relevant information that can help in converting leads into sales.- **Database Management:** Update and maintain customer information in the companys database to ensure accuracy and enhance future communications.- **Feedback Collection:** Gather customer feedback to help improve services and report any recurring issues to the management team for resolution.**Required Skills and Expectations:**- Strong communication skills in English and any regional language to ensure clear interaction with customers.- Basic knowledge of computer applications, as you will be using software tools to manage calls and data.- Ability to work independently, demonstrating good time management and self-discipline while working from home.- A positive attitude and a willingness to learn are essential, as you will be in a dynamic environment.- Preferred candidates should be male and have completed at least their 12th-grade education.

As an Operational Executive in our team based in Delhi, you will play a vital role in ensuring smooth day-to-day operations. This full-time position is designed for fresh graduates or individuals with up to two years of experience. **Key Responsibilities:**- **Administrative Support:** You will assist in daily administrative tasks, including organizing meetings and maintaining records to ensure that the office runs efficiently.- **Data Management:** Responsible for managing and updating databases, you will ensure that all information is accurate and easily accessible.- **Communication Coordination:** Serve as a point of contact for internal and external communications, helping to streamline processes and provide clear information.- **Operational Reporting:** Prepare and present operational reports to the management team, highlighting key metrics and areas of improvement.- **Team Collaboration:** Work closely with different departments to support various projects and initiatives, fostering a collaborative work environment.To be successful in this role, you should have a bachelors degree in B.A, B.Ed, or B.Sc. You need strong organizational skills, excellent communication abilities, and a proactive attitude. Being detail-oriented will help you manage tasks effectively. It's also important to be a team player and adaptable to changing priorities. Having basic computer skills, particularly in spreadsheets and word processing, will be beneficial. This position requires a female candidate, and it is office-based.

We are looking for a dedicated Banking Officer to join our team. The ideal candidate will help ensure smooth banking operations and provide excellent service to customers.**Key Responsibilities:**- **Customer Support:** Assist customers with account inquiries, transactions, and resolve issues to enhance their banking experience.- **Account Management:** Help open new accounts and manage existing accounts, ensuring that all information is accurate and up-to-date.- **Transaction Processing:** Handle various banking transactions, including deposits, withdrawals, and transfers, while ensuring compliance with bank policies.- **Sales Support:** Promote bank products and services to customers, helping them find suitable financial solutions based on their needs.- **Record Keeping:** Maintain accurate records of customer interactions and transactions, ensuring confidentiality and security of sensitive information.- **Compliance:** Ensure all banking activities adhere to regulatory guidelines and internal policies to maintain operational integrity.**Required Skills and Expectations:**Candidates should have a minimum education of 12th pass, with a desire to learn and grow in the banking sector. Strong communication skills are essential to effectively interact with customers. Candidates should demonstrate customer service orientation, showing patience and understanding. Basic numerical skills and attention to detail are necessary for handling transactions accurately. A proactive attitude and teamwork are expected, as this role requires collaboration with colleagues to achieve common goals. Previous experience in a customer-facing role is an advantage, but not mandatory.

Job Title: Sales Manager (Real Estate)Location: NoidaExperience: 0

We are looking for a Front Office Admin to join our team in Sector 19. This role is perfect for someone who is organized, friendly, and ready to help others. **Key Responsibilities:**- **Welcome Visitors**: Greet and assist visitors as they arrive, making sure they feel welcome and guiding them to the appropriate areas.- **Manage Phone Calls**: Answer phone calls professionally, directing them to the right person or department, while taking detailed messages when necessary.- **Handle Correspondence**: Receive and send mail and packages, ensuring that all correspondence is processed efficiently.- **Maintain Records**: Keep track of administrative tasks and company records accurately, ensuring that everything is organized and accessible.- **Schedule Appointments**: Assist in scheduling meetings and appointments, coordinating with team members to ensure smooth operation.- **Support Administrative Tasks**: Provide support to the office team with various tasks, assisting in daily operations and helping out as needed. **Required Skills and Expectations:**- **Strong Communication Skills**: Must be able to communicate clearly and effectively with colleagues and visitors.- **Organizational Skills**: Should be detail-oriented, with the ability to manage multiple tasks and maintain an organized workspace.- **Basic Computer Knowledge**: Familiarity with basic office software and telephone systems is essential. - **Team Player**: Must work well with others and contribute positively to the team atmosphere. - **Positive Attitude**: A cheerful and approachable demeanor is important for creating a welcoming environment. Ideal candidates are female, have completed 12th grade, and have 0 to 3 years of experience in a similar role. The position is full-time and requires working from the office.

We are looking for a Front Office Administrator who will play a key role in managing the front desk and providing excellent customer service. The ideal candidate will have great communication skills and a friendly attitude.**Key Responsibilities:**- **Greeting Visitors:** Welcome guests and clients as they enter the office, providing a warm and professional atmosphere.- **Managing Phone Calls:** Answer and direct incoming calls with clarity and efficiency, ensuring that inquiries are handled promptly.- **Scheduling Appointments:** Assist in organizing meetings and appointments, maintaining a well-structured calendar for the office.- **Handling Mail:** Sort and distribute incoming mail and packages, ensuring that correspondence reaches the right person or department.- **Maintaining Reception Area:** Keep the front desk and reception area tidy and organized, providing a neat space for clients and staff.- **Data Entry and Record Keeping:** Assist in updating and maintaining office records and databases, ensuring that information is accurate and accessible.**Required Skills and Expectations:**Candidates should have completed at least the 12th grade and possess strong verbal and written communication skills. Being friendly, approachable, and having a positive attitude are critical for this role, as you will be the first point of contact for visitors. Basic computer skills are necessary for managing calls and scheduling appointments. Attention to detail and the ability to multitask will help ensure smooth daily operations in the office environment. Candidates should be eager to learn and adapt to new challenges.

Customer Service ExecutiveHandle inbound and outbound customer calls, emails, or chats professionally.Respond to customer inquiries and provide accurate information about products or services.Resolve customer complaints and issues in a timely and effective manner.Maintain a high level of customer satisfaction and service quality.Record and update customer interactions in the CRM system.Escalate complex issues to the relevant department when required.Follow company policies, service standards, and communication guidelines.Build positive relationships with customers and ensure a smooth service experience.Meet individual and team performance targets (quality, productivity, and response time).Stay updated with company products, services, and processes.

We are looking for a motivated Telesales Executive to contact potential and existing customers over the phone to promote products and services. The candidate will be responsible for generating leads, achieving sales targets, maintaining customer relationships, and updating records in the system. Good communication skills and target-oriented mindset are required.

Job Summary:We are seeking a proactive and customer-focused Customer Support Executive to handle inbound and outbound customer interactions for our banking process. The ideal candidate will assist customers with account-related queries, transactions, product information, and issue resolution while ensuring high levels of customer satisfaction and compliance with banking regulations.Key Responsibilities:Handle inbound/outbound customer calls, emails, and chats related to banking servicesAssist customers with account inquiries, balance details, transactions, and service requestsResolve complaints and escalate complex issues to the appropriate departmentEducate customers about banking products such as savings accounts, credit cards, loans, and digital banking servicesEnsure adherence to banking policies, KYC norms, and compliance standardsMaintain accurate records of customer interactions in the CRM systemAchieve assigned performance targets (AHT, CSAT, Quality scores, etc.)Required Qualifications:Graduate in any discipline (Commerce/Finance preferred)03 years of experience in banking, financial services, or BPO (Freshers may apply)Strong verbal and written communication skillsBasic understanding of banking products and financial termsProficiency in MS Office and CRM systemsAbility to work in rotational shifts

The Shop Manager will be responsible for overseeing the daily operations of the store located at GT Karnal Road, Delhi. Key responsibilities include managing inventory, supervising staff, ensuring customer satisfaction, and maximizing sales. The ideal candidate should have strong leadership skills, excellent communication abilities, and a high school diploma. They should also be detail-oriented, customer-focused, and able to work well under pressure.

As a Telecalling Executive, your main responsibility will be to make outbound calls to potential customers and persuade them to purchase products or services. You will also handle incoming calls and address customer inquiries or complaints. Additionally, you will maintain call records and update customer databases.Key Responsibilities:- Make outbound calls to potential customers to promote products or services- Handle incoming calls and address customer inquiries or complaints- Maintain call records and update customer databasesRequired Skills and Expectations:- Excellent communication and persuasion skills- Ability to handle rejection and remain resilient- Basic computer skills to update customer databases- Strong customer service orientation- Ability to work independently and as part of a team- Willingness to work from the office and adhere to company policies and procedures