CRM Job Vacancies in Hubli

We are looking for a dedicated Customer Care Executive to join our team in Hubli, India. This full-time position allows you to work from home while providing top-notch support to our customers. Ideal for freshers, this role is a great opportunity to kickstart your career in customer service.As a Customer Care Executive, you will be responsible for handling customer inquiries, providing information about our products and services, and resolving any issues they may have. You will communicate with customers through various channels, including phone calls, emails, and chat, ensuring they receive prompt and accurate responses.Key Responsibilities:1. Respond to Customer Inquiries: Engage with customers to answer questions and provide information about our offerings in a friendly and professional manner.2. Resolve Issues: Identify customer problems and provide effective solutions, ensuring a positive customer experience and retaining their loyalty.3. Maintain Records: Document customer interactions and feedback accurately in our systems, which helps improve service quality.4. Follow-Up: Ensure customer satisfaction by following up on previous interactions and resolving any outstanding issues.Required Skills and Expectations:Candidates must have excellent communication skills, both written and verbal, to effectively connect with customers. A positive attitude and patience are essential traits for handling various customer needs. Basic computer skills are necessary for navigating customer management systems, and the ability to work independently in a remote environment is crucial. A willingness to learn and adapt will greatly enhance your success in this role.

Responsibilities:1.Greet and assist customers in the showroom and during test drives.2. Understand customer needs and recommend suitable vehicle options.3. Maintain up-to-date knowledge of the automobile market and product offerings.4. Negotiate sales agreements and close deals to achieve sales targets.5. Manage the sales process from initial contact to post-sale follow-up.6. Build and maintain customer relationships to ensure repeat business and referrals.7. Collaborate with the marketing team to participate in promotional events and campaigns.8.Maintain accurate records of customer interactions and transactions.

Role & Responsibilities: Introducing product to new customer Identifying market segments / potential clients Responsible from attending inquiries to closing sales. Arranging Exhibitions and Seminars Inquiry generation by visiting architects, PMC Contractor, structural engineers etc. Proper communication, presentation of product to the client To follow-up on enquiries received Having Commercial Negotiation Provide feedback to client & HOD Site visit for checking feasibility & site correctness after completion of their civil work & before start erection Collection & Payment Achieving set targets by maximizing sales. Ensure quick & efficient customer service To be an effective interface between client and office for any new developments / information.Soft Skills Requirement: Presentation & Effective Communication Skills Planning & Organizing Skills Customer (Internal & External) Relationship Management Negotiation Skills Managing Cross functional Teams Problem solving Skills

First level of contact between the customer and the organization Follow up with clients on Agreements, Handing over, Registrations, Services and MaintenanceWork closely with the sales team and assist in sales process. Present information to various teams in the required report formats.Work independently to be able to prioritize & meet deadlinesOver all in charge of customer satisfaction and collections post-salesPost sales, follow with customers for completion of all documentation formalities. Monitor customer account details for non-payments delayed paymentsBuild and maintaining profitable relationships with key customersOversee the relationship with customers handled by your teamResolve customer complaints quickly and efficientlyKeep customers updated on the latest products in order to increase salesExpand the customer base by upselling and cross-sellingUnderstand key customer individual needs and address the sameMeet with managers in the organization to plan strategicallyConduct business reviews with the sales teamKnow your competition and strategies accordinglyMaintain a positive attitude focused on customer satisfaction