Customer Relationship Manager

Skytown Builders and Developers

First level of contact between the customer and the organization Follow up with clients on Agreements, Handing over, Registrations, Services and Maintenance

Work closely with the sales team and assist in sales process. Present information to various teams in the required report formats.

Work independently to be able to prioritize & meet deadlines

Over all in charge of customer satisfaction and collections post-sales

Post sales, follow with customers for completion of all documentation formalities. Monitor customer account details for non-payments delayed payments

Build and maintaining profitable relationships with key customers

Oversee the relationship with customers handled by your team

Resolve customer complaints quickly and efficiently

Keep customers updated on the latest products in order to increase sales

Expand the customer base by upselling and cross-selling

Understand key customer individual needs and address the same

Meet with managers in the organization to plan strategically

Conduct business reviews with the sales team

Know your competition and strategies accordingly

Maintain a positive attitude focused on customer satisfaction

Experience : 1 - 5 Years

No. of Openings : 2

Education : Any Bachelor Degree, B.B.A, M.B.A/PGDM

Role : Customer Relationship Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India