CRM Job Vacancies in Durgapur

As an Air Ticketing Executive, you will play a vital role in the travel industry by assisting customers with their air travel needs. Your main responsibilities include:- **Booking Air Tickets**: You will handle the reservation process, ensuring customers get the best flights according to their preferences and schedules.- **Customer Service**: Provide excellent service by answering queries, resolving issues, and assisting customers in selecting travel options that suit their needs.- **Issuing Tickets**: Your role will involve issuing tickets to customers, ensuring all information is accurate and complies with airline regulations.- **Coordinating with Airlines**: You will communicate with various airlines to obtain the latest flight information, fares, and promotions to offer customers the best deals.- **Maintaining Records**: Keep accurate records of bookings, cancellations, and customer interactions to ensure seamless operations and follow-ups.To be successful in this role, you should possess strong communication skills to interact effectively with customers and team members. Attention to detail is crucial, as small errors can lead to significant issues in ticketing. You should be comfortable working with computers and various software programs, as ticketing often involves using online systems for bookings. A proactive attitude and the ability to work in a fast-paced environment will help you thrive while ensuring customer satisfaction is always your top priority. Flexibility and a willingness to learn will also be essential, especially if you are new to the industry.

We are seeking a motivated and experienced Sales Manager to join our team in Durgapur, India. In this role, you will be responsible for driving sales performance and managing a team to achieve revenue targets.As a Sales Manager, your key responsibilities will include:- **Developing Sales Strategies**: Create effective sales plans and strategies to generate leads and boost sales growth in the region.- **Managing Sales Team**: Lead and motivate a team of sales representatives, providing support and training to help them reach their individual and team goals.- **Analyzing Market Trends**: Monitor market activities and competitor performance to identify opportunities for growth and improvement.- **Building Client Relationships**: Cultivate strong relationships with clients and stakeholders to enhance customer satisfaction and drive repeat business.- **Reporting and Metrics**: Track sales performance metrics, analyze data, and prepare reports for management to assess the success of sales strategies.To be successful in this role, you will need a graduate degree and 1 to 5 years of relevant experience in sales management. Strong leadership skills, the ability to motivate a team, and excellent communication are essential. You should be analytical, with a good understanding of market dynamics, and able to adapt strategies to meet changing demands. A passion for sales and a results-driven mindset will help you excel in this position.

Key Responsibilities:Branch Operations & ComplianceSupervise daily branch operations to ensure seamless functionality.Ensure adherence to SEBI regulations and company policies.Conduct regular audits and maintain operational discipline.Business Development & Revenue GrowthDevelop and implement strategies to achieve branch revenue targets.Identify new business opportunities and increase client acquisition.Drive sales of equity, derivatives, mutual funds, and other financial products.Client Relationship ManagementBuild and maintain strong relationships with HNI, retail, and corporate clients.Address client queries and ensure prompt resolution of concerns.Promote personalized client service and offer suitable financial solutions.Team Leadership & Performance ManagementLead, mentor, and motivate the branch team to achieve sales targets.Monitor team performance and provide regular feedback.Conduct training sessions to enhance product knowledge and sales skills.Risk Management & ComplianceEnsure branch operations comply with SEBI regulations and internal policies.Identify risks and implement appropriate mitigation measures.Conduct periodic risk assessments and maintain reports.Dealing & Trade ExecutionExecute client trades in equity, derivatives, and other financial instruments.Ensure accurate and timely order execution while adhering to regulatory norms.Assist clients with market insights, trading strategies, and risk management.Reporting & MISPrepare and submit branch performance reports to senior management.Maintain records of sales metrics, client feedback, and operational activities.Utilize MIS reports for performance analysis and decision-making.Key Skills Required:In-depth knowledge of stock markets, trading platforms, and SEBI regulations.Proven leadership and team management abilities.Strong business development and client acquisition skills.Excellent communication, negotiation, and problem-solving skills.Ability to work under pressure and achieve business targets.Qualification:Bachelors/Masters degree in Finance, Business, or related field.

Job Summary:The Relationship Manager will be responsible for building and maintaining strong relationships with clients, ensuring high levels of customer satisfaction, and driving business growth through effective relationship management strategies. This role involves understanding clients' needs, offering tailored solutions, and acting as a trusted advisor to enhance client loyalty and retention.Key Responsibilities:-Client Relationship Management: Develop and nurture long-term relationships with clients, ensuring their needs are met and exceeded.Business Development: Identify and pursue new business opportunities within existing client portfolios and potential new clients.Client Support: Provide exceptional support to clients, addressing their queries, concerns, and feedback promptly and effectively.Collaboration: Work closely with internal teams, including sales, marketing, and customer support, to ensure a seamless client experience.Account Management: Manage and monitor client accounts, ensuring all services are delivered as agreed and any issues are resolved efficiently.Reporting: Prepare and present regular reports on client interactions, satisfaction levels, and business development progress to senior management.Market Analysis: Stay informed about industry trends, competitors, and market conditions to provide clients with relevant insights and recommendations.Contract Negotiation: Negotiate contracts and agreements with clients to ensure mutually beneficial outcomes.Client Retention: Implement strategies to retain clients, reduce churn, and increase customer lifetime value.Compliance: Ensure all client interactions comply with company policies and industry regulations.Skills:Strong communication and interpersonal skills.Ability to build rapport and trust with clients.Excellent problem-solving and negotiation skills.Proficient in CRM software and Microsoft Office Suite.Strong analytical skills with the ability to interpret data and trend

Moral Group of Companies is hiring for different Profiles -1. Regional Sales Manager ( UP,Bihar, Jharkhand, Orissa, West Bengal )2. Area Sales Manager 3. General Manager - LUCKNOW (handling all india)Company - Moral Group of Companies Headquarter - Lucknow Ability to commute/LocateWork Location- will be decided after the interview Share your CV - industrymoral28@gmail.comResponsibilities:1. Your job will revolve around identifying sales leads, pitch our offerings to potential clients and maintain a good working relationship with new contacts/Clients2. Appointing dealers and getting orders from dealers3. Field days and Field trips in key areas4. Focus on accurate and timely planning, placement and collections5. Develop and maintain relationships with key influencers in the territory6. Execute a plan for the growth of the responsible areas, increase market share and lead growth.7. To plan and monitor the campaigns and submit the review reports Demos, store meets and Liquidation.8. To participate in Market Development activities Demos, store meets and to develop testimonials from the satisfied customers.9. To maintain the data base of Dealers, customers and areas.10. To develop personal contacts with the progressive customers.11. Achieve sales revenue targets for the sales region

A customer service manager oversees a team of people who respond to inquiries from prospective, current and past customers. A successful customer service manager uses both technical expertise and interpersonal skills to run a contact center. The person is a manager and a leader.