Voice Process Jobs

Greeting From Vishakan Placement Service Hiring Voice Process/Telecaller (Telugu/Kannada/ Tamil ) in our Branded Matrimony Office. Industry: Matrimony Fresher Candidate Experience: 06 Month -12 Month (Relevant Exp in Telecaller/Telesales/ outbound call sales) Skills : Good in English/ Communication skills / Typing / Basic Computer skills/ convince skills/ Outbound call lead generate. BANGALORELanguages: English + Kannada / Telugu / TamilOpen Positions:25Eligibility:HSC Pass / GraduatesAge: 22-34 yearsMinimum 1 year of experience in Customer Service / RenewalsSalary: 18,000-22,000 take-home, based on last drawn salaryShift Timings:Female: 10:00 AM - 7:00 PMMale: 12:00 PM - 9:00 PMWeek Off: 2 rotational weekdays off (Monday-Friday)ROLE 2: PRODUCT ADVISOR - TELECALLING SALESBANGALORELanguages: English + Kannada / TeluguOpen Positions: 25Eligibility:HSC Pass / GraduatesMinimum 1 year of experience in Telesales / Telemarketing / Collections / Upselling / RenewalsSalary: 17,000-20,000 take-home + attractive incentivesShift: 10:00 AM - 7:00 PMWeek Off: 1 rotational weekday off100% work from Office/ Direct Office work Interview Process: Walkin interview- HR round- Client interview Immediate Joiner Work Location: 5th Block, Koramangala, Bangalore - 560034Interested For Job Please Call Immediately will schedule interview walkin call/whatapp : Vishakan Placement Service HR Pradeep +91 9551952508

Roles and Responsibilities* Handle outbound customer calls.* Respond to customer queries in a professional manner.* Provide accurate information about products and services.* Maintain customer records and update call details.* Resolve customer issues or escalate them when required.*Qualifications** Freshers can apply* Experienced candidates with tele-calling/customer support is an added advantage*Requirements** Good communication skills in English or Telugu.* Good listening and customer handling skills.* Basic computer knowledge and MS Office skills.* Willingness to work in a voice process.Contact us Share your cv to infoabisha03@gmail.comPhone :9566837857

Writing## Non-Voice Process - Span Core TechnologyCompany Name: Span Core TechnologyJob Role: Non-Voice Process ExecutiveLocation: Coimbatore, Tamil NaduContact Number: 9043326222Job Description:Span Core Technology is looking for candidates for a Non-Voice Process role in Coimbatore. The role involves handling customer queries and providing support through email, chat, data entry, and other text-based communication channels.Responsibilities:- Handle customer queries through email and chat.- Perform data entry and maintain accurate records.- Process documents and update information in the system.- Ensure quality and accuracy in daily tasks.- Meet productivity and performance targets.Requirements:- Basic computer knowledge and typing skills.- Good written communication skills.- Attention to detail and willingness to learn.- Freshers and experienced candidates can apply.Job Location: Coimbatore, Tamil Nadu

Job Title: Customer Care Executive, Night Shift (Voice Process)Company: Piezel Infotech LLPLocation: Plot No. 490-491, Udyog Vihar Phase III, Sector 20, Gurugram, Haryana 122016Employment Type: Full Time, Night ShiftSalary: 25,000 to 40,000 in-hand per monthIncentives: Up to 2,500 weekly and up to 10,000 monthlyJoining: Immediate joiners and freshers welcomeAbout the CompanyPiezel Infotech LLP is a customer support and business process services company based in Gurugram. We offer a supportive work environment with clear incentives for performance.Role OverviewWe are looking for confident, well-spoken Customer Care Executives for our night shift voice process. You will be the first point of contact for customers, resolving queries and delivering a professional service experience.Key ResponsibilitiesHandle inbound and outbound customer calls in a polite, clear and professional manner.Understand customer queries and provide accurate information and resolutions.Maintain call quality, process knowledge and adherence to company guidelines.Record call details and update customer information accurately in the system.Meet daily and weekly quality and productivity targets.Eligibility and SkillsMinimum qualification: 12th pass. Graduates and undergraduates are welcome.Prior experience in BPO or customer support is an advantage. Freshers can apply.Good communication skills: clear and confident spoken English and Hindi.Good customer handling: patience, politeness and the ability to resolve queries professionally.Active listening: understanding the customers concern fully before responding.Basic computer knowledge and willingness to work night shifts.Compensation and BenefitsIn-hand salary of 25,000 to 40,000 per month.Weekly incentive of up to 2,500 and monthly incentive of up to 10,000.Both-side AC cab facility.Provident Fund (PF).Health claim (medical insurance) facility.

Key ResponsibilitiesOutbound & Inbound Calling: Reach out to prospective leads from provided databases to introduce products/services, answer questions, and generate sales opportunities.Lead Qualification & Follow-up: Screen potential clients, understand their needs, and schedule follow-ups or product demos for senior sales representatives.Target Achievement: Meet or exceed daily calling targets, conversion metrics, and weekly/monthly sales goals.Database Management: Record customer details, call outcomes, notes, and follow-up dates accurately into the CRM software (e.g., Salesforce, Zoho, Hubspot).Customer Relationship Building: Maintain a polite, professional tone during interactions, overcome client objections, and address customer concerns effectively.Feedback & Reporting: Provide daily/weekly summaries of calling activities, customer feedback, and common objections to the team supervisor.

Job Title: International Voice Process ExecutiveExperience: Minimum 2 YearsProcess: International Voice CallingShift: US Shift (Night Shift)Week Off: Rotational Week OffEmployment Type: Full-TimeJob SummaryWe are looking for experienced International Voice Process Executives with a minimum of 2 years of experience in international voice calling. The ideal candidate should have excellent communication skills, strong customer-handling abilities, and the flexibility to work in US shifts with rotational weekly offs.Key ResponsibilitiesHandle inbound and/or outbound international customer calls professionally.Communicate effectively with international customers and provide accurate information and assistance.Understand customer requirements, resolve queries, and provide appropriate solutions.Maintain high standards of customer service and customer satisfaction.Handle customer complaints and escalations efficiently.Achieve daily, weekly, and monthly performance targets, including call quality, productivity, and customer satisfaction.Maintain accurate customer records and update call details in the system.Follow company policies, process guidelines, and quality standards.Required Skills and QualificationsMinimum 2 years of experience in an International Voice Process.Excellent verbal communication skills in English.Good listening, interpersonal, and customer-handling skills.Ability to handle international customers professionally.Basic computer knowledge and familiarity with CRM or calling tools.Strong problem-solving and decision-making abilities.Ability to work under pressure and meet performance targets.Shift RequirementsMust be willing to work in US shifts / night shifts.Must be comfortable working with rotational weekly offs.Should be flexible with shift timings based on business requirements.Preferred Candidate ProfileCandidates with prior experience in international BPOs, customer support, customer service, or international sales calling.Immediate joiners or candidates with a short notice period will be preferred.Interested candidates can apply with their updated resumes mohit.kumar@firstmeridianglobal.com

WE ARE HIRING - TELECALLER FRESHERS CAN APPLYTech Earth Global Business Solution Pvt. Ltd. is looking for enthusiastic and energetic Telecallers to join our growing team!If you have good communication skills and want to start / grow your career in a corporate environment, this is for you. Position Details:Role:Telecaller (Male / Female)Location: Work From OfficeExperience: Fresher & Experienced Both Can ApplyQualification: 12th Pass / GraduateEmployment Type: Full Time Work Schedule:Working Days: 6 Days Working (Monday to Saturday)Fixed Off: SundayShift Timing: 10:00 AM to 07:00 PM (Fixed Day Shift) Salary:Rs. 15,000 - Rs. 30,000 Per Month (Based on Interview) What We Are Looking For:- Good Communication Skills in Hindi & English- Basic Computer Knowledge (MS Excel / CRM)- Good Convincing Power & Customer Handling Skills- Punctual, Polite & Willing to Learn Attitude- Freshers with confidence to talk are highly welcome! Your Role:- Handling Inbound / Outbound calls professionally- Providing correct information about company services- Solving customer queries & doing timely follow-ups- Maintaining daily calling reports How to Apply?Interested candidates can share their CV with a brief introduction on zufishanazhar2001@gmail.com or DM me directly.Know someone who is looking for a job? Tag them or Share this post!#Hiring #TelecallerJobs #FresherJobs #WeAreHiring #JobOpening #WorkFromOffice #CustomerSupport #VoiceProcess #DelhiNCRJobs #TechEarth

Job Opening: Chat Support ExecutiveWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives. And Chat support executives Job Role:Handle customer queries via call, chat, or emailProvide accurate information and resolve customer concernsMaintain a positive and professional attitudeRecord customer interactions in the systemFollow company guidelines and quality standards Multiple Processes Available:Voice Process (Inbound/Outbound)Non-Voice Process (Chat/Email)Blended Process Salary:12,000 - 15,000 per month (Based on experience & process)Performance incentives available Eligibility: Age criteria = 18 to 35Minimum 12th Pass / GraduateGood communication skillsBasic computer knowledgeFreshers & experienced candidates both can apply Shift:Day & Rotational shifts available Location:Magnum Group,Chinar fortune city, groundfloor, Bhopal (M.P) Google Maps Location:https://maps.app.goo.gl/uG3S4Kg6FxF5VqZx5HR. Lokranjan KadweyContact- 7869153156Share your resume- Lokranjankadwey@magnumgroup.co.in

Job Description - Non-Voice & Voice Process Executive (Fresher)Company: WoodRock Infotech Pvt. Ltd.Location: DehradunJob OverviewWe are hiring freshers for our Non-Voice (Chat & Email) Process. This role is perfect for candidates with strong written communication skills who are looking to begin a career in customer support.Salary15,000 CTC for chat process16,000 CTC for voice processShiftFlexible Rotational Shifts including nightKey ResponsibilitiesRespond to customer queries through Chat and Email.Provide accurate and timely resolutions.Maintain service quality standards.Escalate unresolved customer concerns.Follow company processes and quality guiEligibilityGraduate or UndergraduateGood written English communicationBasic computer knowledgeGood typing speed preferredPositive attitude and willingness to learnFlexible to work in rotational shiftsWhy Join Us?Comprehensive TrainingCareer Growth OpportunitiesFriendly Work CulturePerformance-Based IncentivesApply Now

Company: Brandcare Healthcare Advertising and Branding Pvt. Ltd.Brand/Product: DocintoshJob Type: Full-timeWork Mode: Work from Office (WFO)Experience: 1-3 yearsAbout DocintoshDocintosh is a professional network for verified doctors and medical students in India. It connects healthcare professionals with opportunities to participate in surveys, polls, case studies, content reviews, and healthcare market research initiatives.Role OverviewWe are looking for a confident and result-oriented Telecaller to connect with doctors and medical students, explain Docintosh's platform and opportunities, generate interest, and support the onboarding and engagement of healthcare professionals.Key ResponsibilitiesMake outbound calls to doctors and medical students to introduce Docintosh and its offerings.Explain the platform's benefits and encourage eligible healthcare professionals to register and complete their profiles.Follow up with prospective members to drive registrations, onboarding, and engagement.Conduct follow-up calls for surveys, polls, research studies, and other relevant initiatives.Maintain and update call records, lead databases, registration status, and follow-up trackers.Achieve daily and monthly calling, registration, and engagement targets.Handle queries professionally and communicate accurate information about the platform.Coordinate with the internal team to share updates, feedback, and campaign progress.Maintain professional communication and confidentiality while interacting with healthcare professionals.Required Skills and Qualifications1-3 years of experience in telecalling, telesales, customer engagement, or lead generation.Excellent verbal communication and interpersonal skills.Confidence in making outbound calls and handling follow-ups.Basic knowledge of MS Excel, Google Sheets, and CRM tools.Strong persuasion, listening, and relationship-building skills.Target-oriented approach with good follow-up and record-keeping abilities.Experience in healthcare, pharmaceuticals, medical research, or healthcare platforms will be an added advantage.Key Performance Indicators (KPIs)Number of outbound calls completed.Number of doctors and medical students successfully contacted.Registrations and profile completions generated.Follow-up conversion and member engagement rates.Accuracy of call records and timely reporting.

Excellent telephone communication and customer-handling skills. Fluency in Hindi; Gujarati and English are an advantage. Customer persuasion and sales conversion skills. Basic understanding of jewellery products and customer buying behaviour. Knowledge of WhatsApp, MS Excel and CRM software. Patience, confidence, positive attitude and professional etiquette. Ability to meet targets and maintain accurate records.

We are looking for a motivated Telesales Executive/Telecaller Executive to join our team based in Naduveerapattu, Chennai. This full-time role is ideal for candidates with little to no prior experience who are eager to learn and grow in a dynamic environment.In this position, you will primarily be responsible for making outbound calls to potential customers, promoting our products or services, and providing information to support their purchasing decisions. You will also handle customer inquiries, follow up on leads, and maintain accurate records of interactions within our database.Key responsibilities include:- Conducting outbound calls to prospective clients: Engage with potential customers to introduce our products and services effectively.- Understanding customer needs: Listen carefully to customer inquiries to provide tailored solutions and address any concerns they may have.- Maintaining records: Keep detailed logs of calls made, customer interactions, and status updates to ensure a seamless follow-up process.- Achieving sales targets: Work towards individual and team sales goals while enhancing customer satisfaction.Required skills and expectations:The ideal candidate will have a minimum of a 12th-grade education and enjoy communicating with others. Strong verbal communication skills are essential, along with a positive attitude and the ability to work independently from home. A willingness to learn and adapt in a fast-paced environment will contribute to your success in this role.

Position: Telesales RepresentativeProcess:UK: Energy Sales ProcessAustralia: Energy, Broadband Sales ProcessWe are looking for:Candidates with relevant UK/Australian sales process experienceExcellent English communication skillsStrong sales and convincing abilitiesTarget-oriented professionals with a passion for achieving resultsEmployee Benefits:Attractive salary packagePF & ESIC benefitsMonthly attendance bonusDaily performance incentivesMonthly performance incentivesTarget achievement bonusOne-time food facility providedPickup facility available for Australian shiftDrop facility available for UK shiftShift Timings:AUS Shift: 5:30 AM to 2:30 PMUK Shift: 3:00 PM to 12:00 AMLocation:Salt Lake, Sector V, KolkataIf you have the right experience and communication skills, this is your opportunity to build a successful career with V3 Outsourcing Solutions - AUUKUSAINDIAInterested candidates can apply nowBenefits:

Position: Tele Sales OfficerLocation: HyderabadExperience: Minimum 6 months in Tele Sales / Customer SupportLanguages Required: Fluent in Kannada and EnglishSalary: Based on experience and interview performanceKey Responsibilities:Make outbound sales calls to potential customers and explain products/services clearly.Handle inbound customer enquiries and convert them into sales.Maintain customer records, follow-up leads, and ensure timely closures.Achieve daily/weekly/monthly sales targets.Provide accurate information about products, pricing, and offers.Maintain a high level of customer satisfaction through professional communication.Required Skills:Excellent communication skills in Kannada and English.Strong convincing and negotiation skills.Good listening ability and customer-handling skills.Basic computer knowledge (MS Office, CRM entry).Ability to work under pressure and meet targets.Eligibility:Minimum 6 months of experience in Tele Sales or Customer Care.Any bachelor of degree acceptedImmediate joiners preferred.

We have urgent requirement for International Voice Process Executive :Organized By VTekis Consulting Pvt Ltd .Walk In Drive on Saturday 05-10-2024 At 10:30 AMPosition : Voice Process ExecutivesExperience : 0-5 yearsQualification : PUC / Intermediate/ 10+3 (Diploma) / GraduationGender : Any Salary : 19k (Fixed 5K Incentives Monthly)Shift : Night ShiftWorking days : 5 Days (2 Rotational WeekoffsAge Criteria : 18 years to 30 yearsWork location : Uppal(Cab facility in 2ways, distance 23Kms from location)Benefits from Company: 2-way free transportation (Home Pickup and Drop) (Below 24Kms only) Self to work (STW) Rs.3300 (only for male employees)Roles and Responsibilities - Excellent communication and problem-solving skills respond to customer queries in a timely and accurate way Multi-tasking abilities & Patience when handling tough cases Candidate should possess excellent oral and written communication skills Candidate with good customer service skills would be preferred Identify customer needs and help customers use specific features Candidate with good customer service skills would be preferred Should be open to work in Night shifts / Rotational Shifts.Desired Candidate Profile :o Fluency in written and spoken English. o Result Oriented, self driven, Analytical, Strong Interpersonal and Good communication skills, team management skills.Here we are requesting you to get below following documents 1.All Academics (from 10th, Inter mandatory & above documents)2.ID Proofs (Aadhar & Pan)Located in: UppalAddress: Located in: UppalAddress: O[24]7.ai, Survey 1, Plot 6, NSL Arena Internal Rd, IDA Uppal, Habsiguda, Hyderabad, Telangana 500039MAP:https::https://maps.app.goo.gl/ZrbMRWnx8CAvckm3A*Further any clarifications please call me on : Navyasri - 8143674590

*We have urgent requirement for Call Center Executive in health care organization*Position: Call Center ExecutiveQualification: Any GraduateExperience: Fresher(Execellent Communication Skills)Salary: upto 3.5LPALocation: HyderabadGender: Male/FemaleLanguages: Telugu,Hindi,English,Tamil*Interested Aspirants kindly Contact :7093920339*

WritingWE ARE HIRING - NON-VOICE PROCESS Location: Gandhipuram, Coimbatore, Tamil NaduPosition: Non-Voice Process ExecutiveJob Description:- Handle customer queries through email, chat, and other text-based channels.- Process customer requests and update information in the system.- Perform data entry and maintain accurate records.- Review and verify customer information.- Provide timely responses while maintaining quality and accuracy.Eligibility Criteria:- Freshers and experienced candidates can apply.- Basic English reading and writing skills required.- Basic computer knowledge is preferred.- Good typing skills and attention to detail.- Immediate joiners preferred.Job Details:- Process: Non-Voice / Chat Support / Email Support- Job Type: Full-time- Work Location: Gandhipuram, Coimbatore- Shift: Day shift / Rotational shift, depending on the processContact / Apply Now: 9043326222Interested candidates can contact us for further details and interview information.Start your career in the BPO industry today!#Hiring #NonVoiceProcess #BPOJobs #CoimbatoreJobs #GandhipuramJobs #FreshersJobs #DataEntryJobs #ChatSupport #EmailSupport

WritingWE ARE HIRING - INTERNATIONAL VOICE PROCESS Location: Gandhipuram, Coimbatore, Tamil NaduPosition: International Voice Process ExecutiveJob Description:- Handle inbound and outbound calls from international customers.- Provide customer support and resolve customer queries professionally.- Communicate fluently in English with international clients.- Maintain customer satisfaction and follow company procedures.- Update customer details and call records in the system.Eligibility Criteria:- Freshers and experienced candidates can apply.- Good English communication skills are required.- Willingness to work night shifts or rotational shifts.- Basic computer knowledge is preferred.- Immediate joiners are welcome.Job Details:- Process: International Voice Process- Job Type: Full-time- Location: Gandhipuram, Coimbatore- Shift: Night shift / Rotational shift, depending on the processContact Now: 9043326222Interested candidates can call for more details and interview information.Grab the opportunity and start your career in the international BPO industry!#Hiring #InternationalVoiceProcess #BPOJobs #CoimbatoreJobs #GandhipuramJobs #FreshersJobs #CustomerSupport #NightShiftJobs

Roles and Responsibilities* Handle outbound customer calls.* Respond to customer queries in a professional manner.* Provide accurate information about products and services.* Maintain customer records and update call details.* Resolve customer issues or escalate them when required.*Qualifications** Freshers can apply* Experienced candidates with tele-calling/customer support is an added advantage*Requirements** Good communication skills in English * Good listening and customer handling skills.* Basic computer knowledge and MS Office skills.* Willingness to work in a voice processContact usmail : infoabisha03@gmail.comphone :9566837857

Greeting From Vishakan Placement Service !!!Urgent Requirement Telecaller (English-Tamil) -Personal Loan Process Position: Telesales Executive - Personal Loan Lead GenerationLocation:* Chennai Thoraipakkam OMR Qualification: HSC, Any Graduate or Degree DiscontinueEligibility:* Freshers candidates welcomePass-out: 2025-2026 EligibilitySkills: V4 Comm skills + Convincing skills Sales knowledge 0-6 Months BPO Exp(Sales/Service)Sales skills/ Call convincing skills /Quick learner/Ms-Office/Computer Skills/Typing /Target oriented Job with high incentive.Salary Details Tamil Process (100 Openings)* CTC: 21,000* In-Hand: 15,978 + Incentives* Without CTC: 18,000 Take Home + IncentivesShift Timing: 9:30 AM - 6:30 PMWeek Off: Sunday (Fixed)EligibilityTamil: Only V4 Skill Set Candidate No of openings: 90+ Language : Decent in English/ Fluent Tamil No of opening:-200(DOJ is post training certification CSR training is of 15 Days training)Interview Mode:* Direct Walk-in -HR Round-Communication skills Test-Online Technical interview-client Round. 100% work from office -Direct Office Work Immediate Joiner Must- spot Job Offer Work Location: Chennai Thoraipakkam OMR Candidate Preferred Location: Candidate Preferred Location: Perungudi/Taramani/Karapakkam/Thoraipakkam/ Palavakkam,kottivakkam,neelankarai,sholingnallur, thiruvanmiyur.Interested For Job Please Call ImmediatelyVishakan Placement Service (HR Pradeep)

Greeting From Vishakan Placement Service Hiring Telecaller/Telesales/Voice Process (sales) (Female) position in Sigma Consulting Company.Position: Professional Course AdvisorLocation: Ambattur Experience: 3 to 8 years(Relevant Exp in Lead Generate, B2B Lead sales, Telecaller, Telesales- loan, Insurance, Admission & Student Counselor, , Voice process Bpo, corporate sales)Employment Type: Full-timeIdentified and qualified new leads through calls, emails, networking, and social platforms.Engaged with potential customers to understand needs and present suitable solutions.Made outbound sales calls to prospective and existing customers to generate leads and promote products/services.Handled inbound inquiries, provided product information, and guided customers through the sales process.Identified customer needs through effective questioning and offered suitable solutions.Followed up on leads, quotations, and pending conversions to maximize sales opportunities.Maintained detailed call logs, lead status, and customer interactions in CRM systems.Achieved daily/weekly call targets, lead generation goals, and assigned sales KPIs.Built rapport with customers to improve engagement, trust, and the likelihood of conversion.Managed objections professionally and provided persuasive responses to influence buying decisions.Ensured high levels of customer satisfaction by addressing concerns and providing timely updates.Fixed Salary in CTC: 25k-35k + high paid incentive Job timing: 9.30 am - 5.30 pm/ Sunday week-off 100% work from office- Direct office workInterview Process: Direct Walkin interview- F2F- HR Round -MD RoundNo of openings; 16Immediate Joiner Must Job Location: AmbatturInterested Candidate for Job Please Call immediately Vishakan Placement Service

Job Description: International Voice Process ExecutiveJob Title: International Voice Process ExecutiveExperience: Minimum 2 YearsProcess: International Voice CallingShift: US Shift (Night Shift)Week Off: Rotational Week OffEmployment Type: Full-TimeJob SummaryWe are looking for experienced International Voice Process Executives with a minimum of 2 years of experience in international voice calling. The ideal candidate should have excellent communication skills, strong customer-handling abilities, and the flexibility to work in US shifts with rotational weekly offs.Key ResponsibilitiesHandle inbound and/or outbound international customer calls professionally.Communicate effectively with international customers and provide accurate information and assistance.Understand customer requirements, resolve queries, and provide appropriate solutions.Maintain high standards of customer service and customer satisfaction.Handle customer complaints and escalations efficiently.Achieve daily, weekly, and monthly performance targets, including call quality, productivity, and customer satisfaction.Maintain accurate customer records and update call details in the system.Follow company policies, process guidelines, and quality standards.Required Skills and QualificationsMinimum 2 years of experience in an International Voice Process.Excellent verbal communication skills in English.Good listening, interpersonal, and customer-handling skills.Ability to handle international customers professionally.Basic computer knowledge and familiarity with CRM or calling tools.Strong problem-solving and decision-making abilities.Ability to work under pressure and meet performance targets.Shift RequirementsMust be willing to work in US shifts / night shifts.Must be comfortable working with rotational weekly offs.Should be flexible with shift timings based on business requirements.Preferred Candidate ProfileCandidates with prior experience in international BPOs, customer support, customer service, or international sales calling.Immediate joiners or candidates with a short notice period will be preferred.Interested candidates can apply with their updated resumes at mohit.kumar@firstmeridianglobal.com

First Meridian hiring Announcement Urgent Hiring and immediate joiners preferred. Grab the opportunity .We're Hiring for one of our prestigious clients Job Title: Analyst Sales Operations(Bangalore)Work location: Domlur BangaloreWork Mode: Work From Office(3 days/week, 2 days WFH) (for female employee cab will be provided if shift timings are between 8pm to 6am)Candidates must be flexible for APJ, EMEA, and AMER shifts (assigned post-training)Interview Mode: Face-to-Face is MUSTJob Description:About Business Unit:Within the Master Data Governance (MDG) Organization, the purpose of the role is for driving operational efficiency, governance & accuracy within the MDG organization.Specifically, streamlining business processes and leveraging best practices.Role Overview:Focus is on centralizing administrative and system support functions and increasing our responsiveness to our business customers. The MDG analyst provides support to all Dell Technologies Business Units including but not limited to Sales, Services, Channels, Finance and other downstream clients.Key Responsibilities:Ability to work rotational hours APJ, US, EMEASupport and maintain all incoming MDG requestsComplete assigned daily requests in line with the defined SLAHandle customer escalations carry out root cause analysis on escalations with effective response timesAnalyze complex and disparate sets of data to make timely fact-based decisions and recommendationsAbility to engage with stakeholders to understand their needsAssist in preparing important KPIsProvide End of Quarter support aligning with key business units EOQ support structuresParticipate in regular team forums providing process improvement ideas and possible group training opportunitiesPrepare and deliver clear and well- organized presentations to stakeholders/team/leadershipGood team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve resultsPerforms other duties as requiredEssential Requirements:Strong English and local language spoken and writtenStrong analytical and customer service skillsExcellent organizational as well as multi- tasking skillsSelf-initiation and creative thinkingExcel and PowerPointHigh sense of urgencyDesirable Requirements:Proficient in MS Office applicationsSQL experience a plus but not requiredMandatory SkillsWorked in data management background,Handled any type of data.Support Experience, Working experience in Sales and/or Marketing domainExcellent verbal, and written communication skills.Multi-tasking capabilities, Stake holder management & engagement skills & real-time problem-solving skillIncubment should have worked in any international BPOLet me know if you know of anyone who would be a fit for this roleInterested candidates mail your resume : mohit.kumar@firstmeridianglobal.com

Key Responsibilities & DutiesCall Handling: Perform outbound calls to prospective customers or handle inbound customer inquiries following predefined scripts and guidelines.Lead Generation & Sales: Pitch company products/services clearly, handle customer objections, and convert potential leads into qualified sales or appointments.Customer Support: Provide accurate information regarding products, services, pricing, or billing, and resolve customer complaints efficiently.Data Management: Log, update, and maintain detailed, accurate records of every customer interaction and call outcome in the CRM system or spreadsheet trackers.Follow-Up: Conduct timely follow-ups with interested prospects to guide them through the sales or inquiry pipeline.Target Achievement: Consistently meet or exceed daily/weekly/monthly quotas for call volume, talk time, lead generation, or sales targets.Market Feedback: Share recurring customer feedback, concerns, or common objections with supervisors to help refine script quality and sales strategies.