Good Communication Fine PersonalityAirport Ground Staff
We are looking for dedicated individuals to join our team as Airport Ground Staff in Bongaigaon. This is an entry-level position suitable for candidates with a passion for aviation and excellent customer service skills. Key Responsibilities:- Check-in Assistance: Help passengers with check-in procedures, ensuring all necessary documents are verified and luggage is tagged correctly for smoother airport operations. - Customer Service: Address passenger inquiries and resolve any issues promptly to ensure a pleasant travel experience. - Baggage Handling: Safely manage the loading and unloading of luggage, ensuring that all bags are secured and accounted for during flights. - Boarding Control: Oversee the boarding process, guiding passengers to their respective gates and ensuring timely boarding to avoid delays. - Safety Compliance: Follow all safety regulations and procedures, ensuring the security of passengers and staff at all times. Required Skills and Expectations:Candidates should have completed at least the 10th grade and possess a strong desire to learn about the aviation industry. Good communication skills are essential for effective interaction with passengers and colleagues. A friendly and approachable attitude is key to providing excellent customer service. Basic problem-solving abilities will help in addressing passenger concerns efficiently. While prior experience in a similar role is not mandatory, a willingness to work in a fast-paced environment and the ability to work well in a team are highly valued.
NEEDED AIRPORT GROUND STAFF HR Mr. Nitin Sharma Check-in: Greet passengers, verify tickets and travel documents (passport, visa, etc.). Seat allocation: Assign seats to passengers. Boarding pass issuance: Issue boarding passes, which are documents that allow passengers to board the aircraft. Baggage handling: Assist with baggage check-in and weigh luggage. Passenger assistance: Provide assistance to passengers, including those with special needs or those experiencing fear of flying. Boarding gate duties: Process passengers at the boarding gate, ensuring they have the correct boarding pass and documents. Has to receive the bookings, make reservations in the GDS System and other travel portals, and have to pass the booking to the Consolidator to issue the tickets. Once the booking is confirmed and tickets are issued, the candidate has to do the billing in the accounting software (we will provide the training) and has to send the bills to the clients. Handling Reservations & Ticketing ( Domestic and International) *The candidate will have to provide end to end services to the client. Handling Bookings, Documentation, Complaints handling, etc. Has to communicate with the client over the telephone, emails and whatsap. *Taking care of the safety and security of the passengers on flights *Need to Serve Meals on Board to the Customers with a Hospitality Attitude *Person should have unblemished complexion and good body language Role: Ground Staff/Cabin Crew Industry Type: Aviation Employment Type: Full Time, Permanent Role Category: Flight & Airport Operations Education UG: Any Graduate,PG, Any Postgraduate High School, Secondary School, Diploma HR Mr. Nitin Sharma