Operations Head

Colin Pritams Consultancy and Multi Services

job summary:

we are seeking a highly organized and results-driven head of operations to oversee and

lead the pan india operations of our verification agency, serving both public and private

sector banks. this role requires a leader who can ensure on-time and high-quality field

verifications, optimize turnaround times (tat), and maintain strong relationships with

clients. the ideal candidate will be responsible for streamlining field operations, maintaining

service quality, submitting timely reports to clients, and driving operational excellence across

all locations.

key responsibilities:

operations management

manage end-to-end field verification operations across all locations in india.

ensure timely submission of accurate and high-quality verification reports to clients.

monitor and maintain tat as per client slas for each type of verification.

instruct location heads / managers to make sure verifications are conducted and

completed on time.

client management

act as the key operational point of contact for public and private banking clients.

ensure client expectations are consistently met or exceeded.

address and resolve operational escalations professionally.

identify opportunities to grow business from existing clients through service

improvements and upselling.

quality control

oversee the quality check process to ensure all reports sent to clients meet defined

standards.

implement and monitor qc sops for all types of verifications.

review qc reports along with the analyst & managers and initiate corrective and

preventive actions where required.

team & stakeholder coordination

liaise with location heads, city managers, and regional teams to ensure operational

alignment and smooth functioning.

conduct daily/weekly review meetings with managers and location heads to track

performance, field challenges, and productivity.

gather and analyze reports from various regions to present actionable insights to

leadership.

strategic planning & process improvement

develop strategies to continuously improve tat, field efficiency, and quality.

design and implement sops to standardize operations across the country.

use data and feedback to identify operational bottlenecks and eliminate inefficiencies.

collaborate with technology teams to implement tools or platforms that enhance

operations.

key requirements:

bachelors degree (graduate in any field; preference for business, operations, or

related discipline). mba is an advantage.

8+ years of experience in operations management, preferably in verification, bfsi

support services, or field operations.

strong understanding of field verification processes, especially in banking.

experience handling pan india operations and multi-location team management.

proven track record in managing slas, tats, and client delivery.

excellent leadership, communication, and problem-solving skills.

proficiency in excel, mis reporting, and using crm/operations platforms.

key performance indicators (kpis):

average turnaround time (tat)

% of reports delivered on time

quality score of reports

client satisfaction/feedback

number of operational escalations

operational cost efficiency

team productivity metrics

• Experience

  2 - 8 Years

• No. of Openings

  4

• Education

  B.Com, Any Bachelor Degree, M.Com, Any Master Degree

• Role

  Operations Head

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office