JOB DESCRIPTION :- TEAM LEADERFor Team Leader- Voice Process:Required Experience- 1 yrs minimum in BPOFor Team Leader- Non Voice Process:Required Experience- 1 yrs minimum in BPOJob Location- Jaipur II Salary- Upto 3.5 LPAEducation & Qualification:-Graduates & Undergraduates can ApplyResponsibilities:- Must have excellent product knowledge Should have the maturity and experience to manage his/her team members and serve as a strongsecond line Should have the required expertise and analytical skills to provide strategic process improvementinputs - (operational excellence) Ownership on Quality performance of delivery Should be open to work 24/7 Attrition ,Shrinkage & Absenteeism management & ownership for control To own, drive and develop the team members for being effective in their role Need to work towards enhancing the customer experience and overall service delivery Meeting client expectation and process metric.Candidate should be flexible with Rotational Shifts & 6 days working culture.