Telecaller Graduate Experience Jobs in Guwahati

The Service Coordinator manages service tasks, coordinates with technicians and customers, and ensures timely service delivery.Key ResponsibilitiesSchedule and assign service requests to techniciansEnsure timely installation, maintenance, and repair of automotive instrumentsAct as the main point of contact for service-related queriesMaintain accurate records of service activitiesCoordinate with service engineers and field staffProvide job details, materials, and instructionsWork with the inventory team to ensure required parts are in stock

- Make outbound calls to prospective students or parents to generate leads for various educational programs and courses.- Provide detailed information about the educational programs, courses, and services offered by the institution.- Promote the institutions offerings, including benefits, career outcomes, and unique features, to attract potential students.- Build and maintain strong relationships with prospective students and parents, understanding their needs and concerns.- Maintain an updated database of prospects, including their contact information, interests, and interaction history.- Conduct cold calls to new leads and warm calls to previous inquiries or interested candidates to nurture relationships and provide further information.- Schedule counseling sessions, webinars, or meetings with academic counselors or admissions representatives for interested candidates.- Work towards meeting daily, weekly, and monthly targets for lead conversion, aiming to convert inquiries into actual enrollments.- Address and resolve objections or concerns from prospective students regarding course fees, duration, or career prospects.- Report progress, including the number of calls made, conversions, appointments set, and other relevant metrics to supervisors.- Gather feedback from prospects regarding their experience during the inquiry process and use it to improve services.- Collaborate with the admissions and counseling teams to provide seamless communication between prospective students and academic advisors.- Inform prospects about upcoming educational events, webinars, workshops, or open days and encourage attendance.- Ensure all communications, whether by phone or email, are conducted professionally and in line with the institutions standards.- Continuously update knowledge about new courses, admissions processes, eligibility criteria, and institutional developments.- Generate weekly or monthly reports on conversion rates, lead status, and outreach efforts

1. Contact potential students through inbound or outbound calls to promote educational courses offered by the company.2. Identify and qualify leads by understanding the potential students educational background, goals, and interests.3. Build and maintain a database of prospective students, ensuring accurate contact information is recorded and updated in the CRM system.4. Understand the details of the companys courses, including curriculum, duration, fees, and benefits, in order to provide accurate information to prospective students.5. Explain course offerings clearly and persuasively, addressing any concerns or questions potential students may have about the programs.6. Provide excellent customer service, ensuring that students receive timely and helpful responses to all inquiries.7. Follow up on previous calls to ensure that interested students are moving through the decision-making process and assist them in their course enrollment.8. Log all interactions with prospective students into the companys CRM or telecalling software, tracking the outcome of each call (e.g., inquiry, follow-up, enrolled).9. Assess student eligibility for various courses and provide guidance on the application process.10. Assist students in completing the enrollment process, ensuring that they understand all required documentation, fees, and procedures.11. Identify and address objections or concerns raised by prospective students, such as course fees, program duration, or time commitment.12. Support marketing efforts by promoting special offers, discounts, or upcoming course sessions to increase enrollments.13. Coordinate with the sales team to ensure a smooth handover of leads and provide any relevant information on student interests or concerns.14. Stay updated on the companys courses and changes in curriculum, fees, and policies to ensure you always provide the latest information.