Technical Skills Job Vacancies in Surat

Job Summary:The Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound customer calls, chats, and emails.Respond to customer queries regarding products, services, billing, and policies.Provide accurate information and ensure a positive customer experience.Complaint Handling & ResolutionRecord and resolve customer complaints promptly.Escalate complex issues to senior staff or concerned departments when necessary.Follow up with customers to ensure problems are resolved to satisfaction.Order & Service ManagementProcess orders, returns, exchanges, and cancellations efficiently.Maintain accurate records of transactions and customer details.Coordinate with logistics or operations teams for timely delivery and support.Documentation & ReportingMaintain customer service logs, feedback, and daily activity reports.Update CRM (Customer Relationship Management) systems with all interactions.Analyze common customer issues and suggest improvements to processes.Team CollaborationWork closely with sales, marketing, technical, and accounts teams.Share insights and customer feedback for service or product enhancement.Customer RetentionBuild long-term relationships with customers through professional engagement.Promote loyalty programs, upselling, or cross-selling where appropriate.Required Skills & Competencies:Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to work under pressure and manage multiple tasks.Good listening and interpersonal skills.Basic computer literacy proficiency in MS Office, CRM tools, and email systems.Attention to detail and ability to maintain confidentiality.Professional, polite, and customer-oriented behavior.Qualifications:Minimum Education: 12th pass / Graduate in any discipline.Preferred Experience: 13 years in customer service, call center, or client support role.Knowledge of CRM software or call-handling systems is an advantage.Work Environment:Office-based, call center, or hybrid setup.Rotational shifts may include weekends or holidays (as per company policy).Fast-paced and target-driven environment.

Position OverviewThe Helpdesk Receptionist as the first point of contact for visitors, clients, and employees, providing front-desk and technical assistance support. This role combines administrative, communication, and helpdesk responsibilities, ensuring smooth day-to-day operations within the organization.The individual handles inquiries, manages office communication channels, maintains service records, and coordinates with various departments to resolve issues efficiently.Key Responsibilities Front Desk & Reception ManagementGreet and welcome visitors, clients, and staff members in a professional manner.Manage the reception area, ensuring cleanliness and organization.Handle incoming phone calls, emails, and messages promptly and courteously.Maintain visitor records and issue visitor passes as per security protocol.Schedule and manage appointments, meetings, and conference room bookings.Coordinate with administration and security teams for daily operations. Helpdesk OperationsAct as the central contact point for all service and support requests (IT, maintenance, housekeeping, etc.).Log, track, and monitor requests through helpdesk/ticketing systems.Assign tasks to the concerned departments and follow up for timely resolution.Provide first-level technical or administrative assistance to users.Escalate unresolved or critical issues to higher support or management teams.Ensure user satisfaction through prompt and efficient service handling. Administrative & Office SupportHandle correspondence, documentation, and filing (physical & digital).Manage courier dispatches, incoming mail, and office supplies inventory.Assist in preparing daily, weekly, or monthly reports for helpdesk activities.Support HR or Admin in organizing internal meetings, travel arrangements, or events.Maintain confidentiality of company and employee information. Customer & Staff InteractionProvide accurate information to visitors, staff, and customers regarding services.Address inquiries and complaints in a professional and solution-oriented manner.Build and maintain positive relationships with internal and external stakeholders.Represent the organization with professionalism, courtesy, and efficiency.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation and problem-solving ability.Proficiency in MS Office Suite and helpdesk/ticketing software.Time management and multitasking under pressure.Attention to detail and accuracy in documentation.Professional appearance and behavior.Ability to maintain confidentiality and handle sensitive information.Educational QualificationMinimum: 10+2 / Diploma in Office Administration, IT, or Customer Service.Preferred: Bachelors Degree in any discipline (Business, Administration, or IT).Certification in Front Office Management, IT Support, or Helpdesk Operations is an added advantage.Experience03 years of experience in front office, helpdesk, or administrative support roles.Prior experience in corporate offices, IT services, hospitality, or facility management preferred.Working ConditionsStandard office environment with regular interaction across departments.May require rotational shifts (in 24x7 support environments).Must be punctual, reliable, and adaptable to fast-paced work settings.

We re Hiring Diamond Jewellery Showroom Location: Surat, Jamnagar & Anand Position: Indoor Diamond Sales Executive Job Time: 10:00 AM 9:00 PM Salary: Depends on Experience Education: Any Graduate / Undergraduate can apply---Job ResponsibilitiesAttend walk-in customers and showcase diamond jewellery collectionBuild strong customer relationships with excellent serviceExplain product details, quality, and pricing to clientsAssist customers in making purchase decisions confidentlyMaintain showroom display and stock recordsAchieve monthly sales targets and contribute to business growth---RequirementsGood communication and convincing skillsPresentable personality with customer-friendly approachExperience in Jewellery / Retail Sales preferred (Fresher can also apply)Basic computer knowledge--- For more information & to apply +91 70488 70388 / 70488 70788 jamnagar.bigtreevision@gmail.com If not required, kindly share with others who may benefit.Powered by BIGTREE Vision Management Company, Rajkot

Job Title: Head SalesDepartment: SalesLocation: SuratIndustry: TextileJob Type: Full-timeJob Level: Senior LevelReporting To: DirectorJob Summary:We are seeking an experienced and result-oriented Sales Head to lead our sales department and drive revenue growth. The ideal candidate will be responsible for setting sales strategies, managing a high-performing sales team, and ensuring the achievement of business goals in the competitive textile market.Key Responsibilities:Lead, mentor, and manage the sales team to achieve individual and team targets.Develop and implement sales strategies aligned with organizational objectives.Set performance targets, quotas, and KPIs; monitor and evaluate team performance regularly.Provide accurate sales forecasts, reports, and strategic insights to senior management.Assess and improve current sales processes and procedures for efficiency and effectiveness.Define and assign sales territories, and manage resource allocation across regions.Coach team members to build strong client relationships and improve conversion rates.Foster a competitive yet collaborative and goal-driven sales environment.Identify market trends, customer needs, and competitor activities; provide feedback for product development.Drive continuous improvement through team feedback, process updates, and sales innovations.Coordinate with other departments (marketing, production, logistics) to ensure smooth execution of sales plans.Maintain clear and effective communication channels between management and the sales team.Required Knowledge & Skills:In-depth knowledge of sales and sales administration processes.Strong leadership, communication, and negotiation skills.Strategic thinking and business acumen.Team management, performance evaluation, and mentoring capabilities.Relationship-building abilities with key clients and stakeholders.Strong decision-making and analytical skills.Proficiency in reporting tools, forecasting, and CRM systems.Understanding of textile market trends, customer behavior, and competitor landscape.Education:Graduate/Postgraduate in any discipline.MBA/PGDM in Marketing or Sales Management preferred.Experience:8-10 years of sales experience in the textile industry, with a minimum of 5 years in a leadership role.

Job Summary:the Security Officer is Responsible for Maintaining a Safe and Secure Environment for Employees, Visitors, and Property. this Role Involves Monitoring Premises, Controlling Access, Responding to Incidents, and Enforcing Safety Regulations. the Officer Acts as the First Line of Defense Against Potential Security Threats and Ensures that Company Policies are Consistently Followed to Protect People and Assets.key Responsibilities: 1. Surveillance and Monitoringoperate and Monitor Security Systems, Including Cctv Cameras, Alarms, and Access Control Devices.conduct Regular Patrols of the Premises (internal and External) to Ensure Safety and Detect Any Irregularities.observe and Report Suspicious Activities, Unauthorized Access, or Security Breaches. 2. Access Controlverify and Authorize Entry of Employees, Visitors, Contractors, and Vehicles.issue Visitor Passes and Maintain Accurate Entry/exit Records.ensure all Personnel Adhere to Identification and Access Policies. 3. Incident Response and Reportingrespond Promptly to Alarms, Emergencies, and Incidents such as Fire, Theft, Vandalism, or Accidents.assist in Evacuations During Emergencies, Following Established Procedures.prepare Detailed Incident Reports, Daily Activity Logs, and Handover Notes. 4. Safety and Emergency Proceduresensure Compliance with Health, Safety, and Fire Regulations.conduct Safety Checks of Fire Extinguishers, Exits, and Emergency Lighting.participate in Fire Drills, Evacuation Exercises, and Emergency Response Training. 5. Public Relations and Customer Serviceprovide Directions and Assistance to Visitors and Staff Courteously.maintain a Professional Appearance and Demeanor At all Times.act as a Liaison Between Management and Local Law Enforcement When Required. 6. Administrative Dutiesmaintain Security Registers, Key Logs, and Equipment Checklists.report Maintenance Issues Related to Security Systems or Infrastructure.support the Security Supervisor in Audits and Compliance Reviews.qualifications and Requirements:minimum Educational Qualification: 10th/12th Pass or Equivalent (graduate Preferred).prior Experience (06 Years) in Security or Law Enforcement Preferred.valid Psara License (private Security Agencies Regulation Act) Required as per Law in India.knowledge of Cctv Operation, Access Control Systems, and Emergency Protocols.basic Computer Literacy (for Reporting and Email Communication).physically Fit, Alert, and Able to Work Flexible Shifts (day/night/rotational).key Skills:observation and Attention to Detailcommunication and Interpersonal Skillsproblem-solving and Conflict Resolutionintegrity, Discipline, and Professionalismteamwork and Reliabilitywork Environment:indoor and Outdoor Settings (corporate Offices, Factories, Residential Complexes, or Institutions)requires Standing or Patrolling for Long Hoursexposure to Weather Conditions and Shift Work (including Weekends and Holidays)performance Indicators:timeliness and Accuracy of Reportsreduction in Security Incidentscompliance with Procedures and Standardsprofessional Conduct and Reliability

JOB DESCRIPTIONLocation: SuratDesignation: Online Sales executiveJob Type :Full timeIndustry :TextileReporting to DirectorRoles and responsibility: Prospect and generate new leads through online channels such as IndiaMart, Trade India. Reach out to potential customers via phone calls, emails, and online chat tointroduce products or services. Understand customers needs and recommend appropriate products orservices. Negotiate and close sales deals with customers. Build and maintain relationships with customers to ensure repeat business. Collaborate with the marketing team to create and implement online salescampaigns. Ability to build and maintain relationships with customers.Education:Graduation in any stream.Experience:More than 2 years of exp. In handling B2B portal like India Mart, Trade India.