Technical Helpdesk Fresher Jobs in Bangalore

ROLE: Desktop Support Engineer and NETWORKINGMNC's Recruiting: Tier 1&2QUALIFICATION : Diploma or Any DegreeSALARY : 15k to 30kLOCATION : Bangalore,ChennaiREQUIRED : Fresher and 0 to 1 yrs experienceRECRUITMENT METHOD : Training and direct placement method with Payment after getting placed. 20 Days Training will be provided after placement need to pay (1 year job assurance )with 100% placemnt

Company Details Company: Enlighten Software Services Pvt Ltd Work location: Work From Home & Bangalore Office @ Banashankari 3rd Stage Job RequirementsClient Support via Skype ChatExperience Level: 0 - 1+ Years Job Type: Permanent Working Days - 5 Days a Week Probation Period - first 7 Days/first 30 days Rotational Shifts - No Fixed Saturday / Sunday off. Shift Timing - (08:00-17:00 & 17:00 - 03:00)Package 2.06 L per Annum (Including PF)Minimum Commitment - 2 Years Qualification Required: Any Diploma/Graduate/CA Responsibilities and Duties: Handle Client Request and Issues via skype chat Application Monitoring and Reporting Providing excellent customer service support to Global customers Maintaining Daily Log for all the Actions performed Adding case resolution to Knowledge Management System Skills: Strong communication in English and Kannada is a mustCustomer service skills Good Typing Speed is a must Note: No CAB FACILITY or PICK UP DROP FACILITY. Preference given to those candidates who can join ASAP.

Roles and Responsibility: -1.Handling Incoming & Out Going Calls, 2.Monitoring The Reception Area,3. Attending Visitors, 4.Handling Courier, 5.Maintaining Registers.Note: -Candidates should join on immediate basis.

We are looking for Service Desk Engineer with 0-2 Years of experience , Receive Calls/incidents through Phone, Web, Email or Chat .Log incidents in Ticketing tools and share the ticket number with the user . Route incidents between team and Follow till closure .Basic experience of customer handling. Provide First Level troubleshooting based on SOP's.Basic knowledge of email , office automation package usage ,Window's Desktop OS . Call Logging, Tracking, Follow-up and Closure of calls. Generation of Reports , Should posses Probing Skills , Excellent Communication Skills ..