Software Support Executive

Enlighten Software Services Pvt Ltd

0 - 1 Years
3 Openings
1.8 - 2.0 Lac/Yr
Face-to-Face interview
Banashankari, Bangalore

Key Skills

Technical Support Software Support Customer Support Technical Helpdesk Technical Consultant Customer Support Specialist Work From Home

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Job Description

company details

company: enlighten software services pvt ltd

work location: work from home & bangalore office @ banashankari 3rd stage

job requirements

client support via chat

experience level: 0 - 1+ years

job type: permanent

working days - 5 days a week

probation period - first 7 days/first 30 days

rotational shifts - no fixed saturday / sunday off.

shift timing - (08:00-17:00 & 17:00 - 03:00)

package l per annum (including pf)

minimum commitment - 2 years

qualification required:

any diploma/graduate/ca

responsibilities and duties:

handle client request and issues via chat

application monitoring and reporting

providing excellent customer service support to global customers

maintaining daily log for all the actions performed

adding case resolution to knowledge management system

skills:

strong communication in english and kannada is a must

customer service skills

good typing speed is a must

note:

no cab facility or pick up drop facility.

preference given to those candidates who can join asap.