Support Technician Graduate Experience Jobs in Surat

We are looking for a Service Coordinator to manage and streamline our service operations in Surat. The ideal candidate will have 1 to 2 years of experience in a relevant field and will work full time from our office.**Key Responsibilities:**- **Manage Service Requests:** Oversee incoming service requests from customers, ensuring they are logged and prioritized correctly for timely handling.- **Coordinate with Teams:** Work closely with different departments, such as technical support and sales, to ensure efficient service delivery to customers.- **Track Service Performance:** Monitor service metrics and performance indicators to ensure compliance with company standards and to identify areas for improvement.- **Customer Communication:** Act as a point of contact for customers, providing updates and resolving any inquiries they may have regarding their service requests.- **Documentation:** Maintain accurate records of service requests, resolutions, and follow-ups to ensure all customer interactions are properly documented.

Key Responsibilities of CRM act as the primary point of contact, handling inquiries, resolving complaints, provide support, and collaborating with sales/marketing teams to identify growth opportunities and improve the customer experience. Develop and maintain strong, trust-based relationships with key clients to foster loyalty. Proactively identify and resolve customer complaints, issues, and inquiries swiftly to maintain high satisfaction levels Act as the liaison between customers and internal teams (sales, product, marketing) to ensure needs are met.Required Skills and Qualifications Experience: Usually 2+ years in customer service, sales, or account management. Education: Bachelor's degree in Business Administration, Marketing, or a related field. Communication: Strong communication skill in English and Hindi Analytical Skills: Ability to analyze customer data, trends, and feedback to make data-driven decisions. Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Customer Care: Company Description Arham Share Private Limited is a financial services firm that has been operational since 2010. The company has a strong focus on independence, integrity, conservative risk management, and always putting clients first. Arham Share Private Limited offers retail brokering in equity, currency, commodities, online trading, mutual funds, depository services, IPOs, and insurance. Key Responsibilities: Respond to customer inquiries via phone, email, promptly and professionally. Provide accurate information on products, services, and company policies. Address and resolve customer complaints, escalating issues when necessary. Assist customers with order processing, modifications, and tracking. Collaborate with other departments to ensure efficient order fulfilment. Communicate and Update technical or product-related problems with respective department. Maintain detailed customer interaction records and generate reports on customer feedback. Qualifications: Proven experience in a customer service role. Proficiency in English communication (both verbal and written) as well as fluency in Hindi and Gujarati Strong problem-solving abilities and decision-making skills. Ability to work in a fast-paced environment with a calm demeanour. Familiarity with CRM software is a plus. Education and Experience: Bachelors degree preferred. Previous experience in customer service or a related field is advantageous.

Manage website queryData EntryRespond to customer queries

As a Customer Support Executive at Fuaark Company, you will be responsible for providing exceptional customer service to our clients via email and WhatsApp channels. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and analyzing customer requirements.Responsibilities:Handling Customer Queries over Whatsapp and emailsOwnership of Customer Issues and Resolving Them on a PriorityTake full ownership of customer issues and follow through to resolution, ensuring timely and effective solutions.Ensuring Customer SatisfactionRequirements:Excellent verbal and written communication skills in English.Proven experience in a customer service role.Strong problem-solving skills and attention to detail.Proficiency in using email and messaging platforms for customer communication.Customer-centric mindset with a passion for delivering exceptional service.

Job descriptionRequired -Telecaller FEMALE )Location: SURAT, Gujarat, IndiaFull job description:-- To handle sales inquiries. Manage dispatch process.- To maintain sales records and report goal setting to the sales team.- To Create and distribute presentations and supporting documents to help the sales team.- Hands-on experience preparing monthly sales reports, collecting feedback, etc.- Monitor the team's progress, identify shortcomings, and propose improvements.Job Responsibilities:-- Well-qualified to work on approaching customers directly for new offers or products.- Must be able to work on the calling part.- Able to work on worksheets to update data.- Answer inquiries on time.- Support management.

Handle Customer's Inbound And Outbound Calls. Solving Queries related to our Software.Should have sound knowledge of computer and Basic Accounting.

1. Acquire quality clients through networking, database, market intelligence and references from existing clients.2. Generate Cross Sell revenue through Financial Planning. 3. Promote Focus Product of the month. 4. Maintain records of business on internal software. 5. Induct new clients to the Central Dealing Desk for smooth interaction and services. 6. Liaison with Central Dealing Desk for revenue generation and query resolution. 7. Conduct activities for Client Acquisition and Financial Planning. 8. Ensure compliance as per various regulator and organization guidelines. 9. Maintain the brand image of the organization. 10. Products like - MF, Insurance, Broking, FD, Bonds, PMS, FD and Wealth Mgmt Services.

Job description- Only Local Surat Candidate can apply.Full job description:-- To handle sales inquiries. Manage dispatch process.- To maintain sales records and report goal setting to the sales team.- To Create and distribute presentations and supporting documents to help the sales team.- Hands-on experience in preparing monthly sales reports, collections feedback, etc.- Monitor the team's progress, identify shortcomings, and propose improvements.Job Responsibilities:-- Well qualified to work on approaching customers directly for new offers or products.- Must be able to work on the calling part.- Able to work on worksheets to update data.- Answer inquiries on time.-Support management.