Service Coordinator - Surat

We are looking for a Service Coordinator to manage and streamline our service operations in Surat. The ideal candidate will have 1 to 2 years of experience in a relevant field and will work full time from our office.

Key Responsibilities:

- Manage Service Requests: Oversee incoming service requests from customers, ensuring they are logged and prioritized correctly for timely handling.

- Coordinate with Teams: Work closely with different departments, such as technical support and sales, to ensure efficient service delivery to customers.

- Track Service Performance: Monitor service metrics and performance indicators to ensure compliance with company standards and to identify areas for improvement.

- Customer Communication: Act as a point of contact for customers, providing updates and resolving any inquiries they may have regarding their service requests.

- Documentation: Maintain accurate records of service requests, resolutions, and follow-ups to ensure all customer interactions are properly documented.

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Graduate (B.A, B.C.A, B.Com, B.Sc, Certificate/Diploma/Others)

• Role

  Service Coordinator

• Industry Type

  IT-Hardware & Networking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  3rd Floor, Anjani complex,Timliwad Nanpura surat