Customer Support Executive

Shoppre Global Private Limited

About Shoppre:

Shoppre enables consumers & businesses across the globe to shop from any Indian online stores and get it delivered at their doorstep. Established in 2017, Shoppre has been able to reach 140+ countries across the globe and is growing at almost 200% year-on-year. Started by two women entrepreneurs, currently its a young team of 60+ on this mission to simplify cross-border e-commerce.

Responsibilities:

Handling customer queries from different sources such as chats, calls, emails.

Ensuring a disciplined follow-up mechanism to acquire customers

Devising new plans to attract new customers or old customers to make a transaction.

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Maintaining a pleasant working environment for your team.

Requirements:

Any Bachelor's Degree

Excellent interpersonal, written and oral communication skills.

Computer skills.

Knowledge of mediation and conflict resolution techniques is preferable.

Freshers can apply

Location: Indian Shoppre Pvt Ltd,,#218/190, Outer Ring Road,Agara, Sector 1,. Layout, Bengaluru - , Karnataka, India

Working hours: 2 Shifts ( 9 AM - 6 PM and 2 PM to 11 PM ). Rotational week-off

Work Type: Work From Office

Experience : 0 - 2 Years

No. of Openings : 4

Education : Secondary School, Diploma, Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India