Customer Support Executive

Onroadz Car Rentals Private Limited

Were looking for a Customer Support Executive to our company ONROADZ CAR RENTALS PVT LTD who can provide excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Roles and responsibilities for Customer support executive :

Provide customer support through phone and chat

Serve as a point of contact for customer support and complaints

Proactively identify, investigate, and resolve recurring customer support issues

Maintain appropriate files regarding each customer interaction

Contribute to the development of future customer support processes

Communicate effectively with peers and managers

Communicate to customers during outbound phone calls

Verifies customer requests are accurate and consistent Manage large amounts of incoming phone calls

Handle cancellations and renewals

Provide account information and status

Manage all customer issues and requests

Develop and improve customer experience

Requirements for Customer Support Executive:

Minimum 2+ years of Proven experience in customer support.

Sound problem-solving skills to find the root cause of customer issues.

Ability to do multi-task, prioritize, and manage time effectively

Excellent verbal and written communication in English Strong analytical skills

Strong customer service skills

High school diploma or equivalent degree

Contact Person: Gobika HR

Experience : 0 - 4 Years

No. of Openings : 5

Education : Higher Secondary, Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

Gender : [ Male / Female ]

Job Country : India