186

Support Executive 12th Pass Jobs in Bangalore

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Hiring Fresher / Customer Support Executive / 12th Pass

Grassroots Solutions and Services Pvt Ltd

  • Fresher
  • Bangalore
Professional Communication Tamil Telecaller Telugu Hindi BPO English Language Customer Care Customer Support Customer Handling Domestic BPO BPO Voice Inbound Calls Good Communication Skills
As a Customer Support Executive in Bangalore, you will be the first point of contact for our customers, assisting them with inquiries and providing solutions to their issues. This full-time role is suitable for freshers with at least a 12th-grade education. Key Responsibilities:1. **Customer Interaction**: Engage with customers via phone, email, or in person to understand their concerns and provide clear answers.2. **Problem-Solving**: Identify issues faced by customers and offer appropriate solutions, ensuring a satisfactory resolution.3. **Record Keeping**: Maintain accurate records of customer interactions, concerns, and feedback for future reference.4. **Product Knowledge**: Stay updated on our products and services to provide informed guidance to customers.5. **Team Collaboration**: Work closely with other team members to ensure a cohesive approach to customer support and service delivery.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to convey information effectively. A friendly and patient attitude is essential to connect with customers. Basic computer proficiency is necessary, as you will use various software for managing customer interactions. Applicants should exhibit a willingness to learn and adapt in a dynamic environment. Being a team player and having the ability to handle stressful situations calmly will contribute to your success in this role.
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  • Fresher
  • Shivaji Nagar Bangalore
Domestic BPO Telephone Handling BPO Voice Hindi BPO Good Communication Skills
(Customer Support - Voice Process)Qualification: Any GraduateFresher or experiencedLanguage: Candidate should be fluent in English, and Hindi is mandatory Versant 46 Days working, day rotation, Sunday is a fixed day off Shift: 8 am to 8 pm for females and males Work from the Office> *CTC: 23,000/- per month for a fresher*> *Take home: 18,000/- per month for a fresher*> *CTC: Up to 25,000/- per month for experienced*> *Take Home: up to 20,700/-*
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  • 0 - 6 yrs
  • 2.8 Lac/Yr
  • Bangalore
Customer Care Customer Support Customer Handling Customer Service Inbound Calls Cold Calling Telephone Handling BPO Voice Domestic BPO Customer Relationship Good Communication
As a Customer Support Executive based in Bangalore, you will play a crucial role in ensuring customer satisfaction and handling queries effectively. This is a full-time position suitable for candidates with 0 to 6 years of experience, and a minimum educational requirement of a 10th pass.**Key Responsibilities:**- **Handle Customer Inquiries:** You will respond to customer questions and concerns through various communication channels such as phone, email, or chat, ensuring prompt and accurate assistance.- **Resolve Issues:** Your role will involve troubleshooting customer problems and providing solutions or escalating them to the appropriate department when necessary.- **Maintain Customer Records:** It is essential to document customer interactions and update their information in our system to keep accurate records.- **Provide Product Information:** You will inform customers about products and services, helping them make informed decisions and enhancing their overall experience.- **Follow-Up with Customers:** After resolving issues or providing assistance, you will follow up to ensure customer satisfaction and gather feedback for service improvement.**Required Skills and Expectations:**Candidates should possess excellent communication skills to effectively interact with customers. A friendly and patient attitude is essential for addressing concerns. Basic computer skills for data entry and software navigation are necessary. You should be a quick learner, able to understand product features and services easily. Problem-solving skills are important to provide efficient solutions. Finally, a commitment to teamwork and collaboration is expected to support your colleagues and contribute to a positive work environment.
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  • 0 - 1 yrs
  • 45.0 Lac/Yr
  • Bangalore
Freelance Data Entry Executive Data Entry Operator Work From Home
As a 'Virtual Office Support Executive' you will play a crucial role in managing and overseeing all data entry operationsskill: Basic typing speed or good typing speedJob Position: Computer Operator, Data entry operator, Back office,Part time Jobs , Offline Part Time Work From Home
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  • 3 - 7 yrs
  • HSR Layout Bangalore
Firewall Management Mac OS Networking Active Directory Microsoft Office 365 Windows L2 Support Engineer
As an Information Technology Executive, you will play a vital role in supporting our organization's IT needs. You will be responsible for ensuring the smooth operation of our computer systems and assisting team members with technical issues.**Key Responsibilities:**- **Technical Support:** Provide assistance to employees with hardware and software problems, ensuring timely resolution and minimal disruption to work.- **System Maintenance:** Regularly check and update the organizations IT systems to ensure they are functioning well and securely.- **Network Management:** Monitor and maintain the company's network infrastructure to ensure reliable internet and connectivity for all users.- **Documentation:** Keep detailed records of IT issues and resolutions, creating a knowledge base for future reference.- **User Training:** Conduct training sessions for staff to improve their understanding of IT systems and best practices for usage.- **Vendor Coordination:** Liaise with external vendors for hardware and software purchases, repairs, or support, ensuring the best service and prices.**Required Skills and Expectations:**- A minimum of 3 years of experience in an IT role demonstrating strong technical knowledge and problem-solving skills.- Proficiency in various operating systems and software applications, with a keen ability to learn new technologies quickly.- Strong communication skills are essential for effectively assisting users and working with team members.- Must demonstrate the ability to work independently as well as part of a team in a fast-paced environment.- A proactive attitude towards technology challenges and a commitment to improving IT practices within the organization.
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  • 0 - 6 yrs
  • 15.0 Lac/Yr
  • Bangalore
Strong Communication Interpersonal Skills Customer Care Engineer Customer Support Calm Under Pressure Problem Solving Teamwork Adaptability Grooming Presentation Skills Ground Staff Cabin Crew Flight Attendant Flight Steward Air Hostess Flight Operator
As a Flight Attendant based in Bangalore, you will play a crucial role in ensuring the safety and comfort of passengers during their journeys. This full-time position is open to candidates with 0 to 6 years of experience and requires a minimum educational qualification of 12th pass. **Key Responsibilities:**- **Ensure Passenger Safety:** You will be responsible for briefing passengers on safety procedures and ensuring compliance with safety regulations throughout the flight.- **Assist Passengers:** Help passengers with boarding and disembarking, and address any queries they may have to ensure a positive flying experience.- **Serve Meals and Beverages:** You will provide food and drink services, ensuring that passengers are comfortable and their needs are met during the flight.- **Manage Emergencies:** In case of an emergency, you will take charge and execute safety protocols effectively, keeping passengers calm and informed.- **Maintain Cleanliness:** You will ensure the cabin and all service areas are clean and organized, creating a pleasant environment for passengers.**Required Skills and Expectations:**- Strong communication skills are essential for interacting with passengers and crew effectively.- A friendly and approachable personality will help in creating a welcoming atmosphere on board.- The ability to work in a team is vital, as you will collaborate closely with fellow crew members.- Basic problem-solving skills will be important for addressing passenger concerns and emergencies.- Flexibility in working hours is required, as flights may operate at different times and on weekends.
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Fresher hiring for Customer Care Executive

Bridgestone Business Solutions

  • 0 - 1 yrs
  • 4.0 Lac/Yr
  • Jayanagar Bangalore
Customer Management Customer Relationship Customer Care Customer Support Customer Handling Cold Calling Outbound Calling Debt Recovery
We are seeking a Customer Care Executive to join our team in Jayanagar. This role is suitable for fresh graduates or those with limited experience in customer service. The position requires a proactive individual who can effectively handle customer inquiries and provide excellent service.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle incoming calls and messages from customers, addressing their questions and concerns in a prompt manner to ensure satisfaction.- **Provide Information:** Offer accurate information about products and services, helping customers make informed decisions and enhancing their overall experience.- **Issue Resolution:** Identify and resolve any issues faced by customers, ensuring that problems are managed efficiently to maintain satisfaction and loyalty.- **Document Interactions:** Keep detailed records of customer interactions, noting inquiries and resolutions for future reference and to improve service quality.- **Collaborate with Team:** Work closely with team members and other departments to streamline processes and improve the overall customer care experience.**Required Skills and Expectations:**Candidates should have excellent communication skills, both verbal and written, to effectively interact with customers. A friendly and positive attitude is essential for creating a welcoming environment. Basic computer skills are needed for recording customer information and managing inquiries. Candidates should be detail-oriented and capable of multitasking in a fast-paced environment. A high level of patience and empathy is crucial for understanding customer concerns and providing suitable solutions. Flexibility in working hours may also be required to accommodate customer needs.
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  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Bangalore
Outbond Calls BPO Voice Customer Support Inbound Calls
Collection Executive As A Tele Collection Executive,Your Responsibilities Include Contacting Customer To Collect Overdue Payments, Negotiating Repayment Plans, And Maintaining Accurate Records Of Interactions.Stong Communication And Negotation Skills,Empathy,And The Ability To Handle Difficult Situations Are Crucial.Additionally, Youll Need To Adhere To Relevant Regulations And Work Towards Achieving Collection Targets While Maintaining A Positive Customer Experience.
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  • 1 - 2 yrs
  • Bangalore
Inbound Calling Outbound Calling International Voice Process BPO Voice International Sales Customer Care International BPO Voice Process Good Communication Skills Customer Support US Process US Shift
We are looking for an International BPO Executive to join our team in Bangalore. This role is ideal for individuals with 1 to 2 years of experience in customer service or related fields. The position requires working in an office environment.**Key Responsibilities:**- **Customer Assistance:** Provide support to international clients through calls, emails, or chat, ensuring effective communication and high satisfaction levels.- **Issue Resolution:** Identify customer issues and work towards resolving them quickly and efficiently, maintaining a focus on customer experience.- **Product Knowledge:** Stay informed about our products and services to provide accurate information and recommendations to customers.- **Team Collaboration:** Work with colleagues to improve service processes and share feedback that can enhance customer support.- **Data Entry:** Manage and update customer records and interactions in the company database to ensure accurate service tracking.**Required Skills and Expectations:**The ideal candidate should have a strong command of English, both spoken and written, to effectively communicate with international clients. A pleasant and professional telephone manner is essential. You should be comfortable working in a team and have problem-solving skills to address customer inquiries. Basic knowledge of computer applications and typing skills are necessary for handling data and communication efficiently. Candidates should possess a positive attitude, flexibility to work various shifts, and the ability to work well under pressure. A minimum education level of 12th pass is required.
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  • 0 - 3 yrs
  • 4.3 Lac/Yr
  • Koramangala Bangalore
Domestic BPO BPO Voice Customer Handling Customer Support Telephone Handling
We are looking for a Customer Support Executive to join our team in Koramangala. This is a full-time position and is ideal for candidates with 0 to 3 years of experience. The role focuses on helping customers and ensuring their satisfaction.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle questions and concerns from customers via phone, email, or chat, ensuring timely and accurate responses to enhance customer experience.- **Resolve Issues:** Identify customer problems and provide effective solutions quickly, maintaining a high level of professionalism.- **Document Interactions:** Record details of customer interactions and transactions in our database, ensuring that all information is accurate and up to date for future reference.- **Follow Up:** Proactively reach out to customers after their issues are resolved to ensure they are satisfied with the service provided.- **Collaborate with Team:** Work closely with other team members to improve processes and share insights that could enhance customer support.**Required Skills and Expectations:**Candidates should have good communication skills, both written and verbal, to effectively interact with customers. A strong understanding of customer service principles is essential. The ideal candidate should be patient, empathetic, and possess problem-solving abilities to address customer needs efficiently. Basic computer skills, including familiarity with office software and tools, are required. Being a team player and showing a willingness to learn and adapt in a fast-paced environment will contribute to success in this role.
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Customer Support Executive (Freshers) Bangalore

Enlist Management Consultants Private Limited

  • Fresher
  • 2.0 Lac/Yr
  • Bangalore
Customer Relationship Customer Service Cold Calling Domestic BPO BPO Voice
Handle inbound and outbound customer calls professionallyResolve customer queries, complaints, and requests in a timely mannerProvide accurate information about company products/servicesMaintain proper follow-ups with customersUpdate customer details and interaction notes in the systemEnsure customer satisfaction and maintain service qualityEscalate complex issues to the concerned team when required
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  • 1 - 2 yrs
  • 3.5 Lac/Yr
  • Kadubeesanahalli Bangalore
Customer Management Customer Relationship
Job Title: Customer Support Executive Flipkart ProcessJob Category: BPO / Voice ProcessShift Timings: Rotational ShiftsEmployment Type: Full-TimeWork Type: Work from OfficeJob Description:We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands Flipkart.We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.Key Responsibilities:Handle customer queries and complaints via calls professionally and promptlyMaintain service quality as per Flipkart standardsEnsure quick resolution and customer satisfaction in every interactionUpdate call records and maintain accurate documentationCoordinate with internal teams to ensure issue closureMeet performance targets including attendance, quality, and productivityEligibility Criteria:Minimum education: 12th pass (Higher Secondary) or aboveMinimum 1 year of experience in any field/domainStrong fluency in both English and Hindi (verbal communication)Must be willing to work in rotational shiftsImmediate joiners will be given prioritySalary & Benefits:CTC: 26,000/monthTake-Home Salary: 22,000/monthAttendance Bonus: 3,500/monthPerformance Incentives: Up to 80,000/month based on KPIsInterested candidates can send their CV Mail id : shivanigujja@earlyjobs.co.inContact : 7483551395
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  • 0 - 6 yrs
  • 3.3 Lac/Yr
  • Bangalore
Customer Relationship Customer Care Outbound Calling Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center
Role : CUSTOMER CARE EXECUTIVES (10 POSITIONS) - INBOUND /OUTBOUND / Chat Process / Social Media ExecutiveGood to have :English is a must &Any one (South Indian) Language (either Telugu or Tamil or Kannada) Salary ?Often around 20,000 30,000 per month (varies by posting and experience level).Location: On-site Bengaluru (Arekere)Employment type: Full-time & Permanent Who can apply ? Any below qualifications are welcome :Fresh graduates / 10+2 /Experienced customer care executives are all welcome to apply !Job Type?Office Job -Monday to Saturday (shift timings)5:30 AM to 3PMor1:00PM to 10 PM ( no cab facility)Free breakfast + Lunch + Dinner Joining Time ? As early as possible /Prefer immediately Role category?Customer Support / Voice Process / Customer ServicePrimary ResponsibilitiesAs a Customer Care Executive at our org- your main duties typically include:Handling customer interactions: Answering customer queries and concerns through phone calls, emails, or in-person communication. Resolving issues: Helping customers with complaints, delivery questions, product information, refunds, or other service-related problems. Maintaining service quality: Ensuring timely, accurate, and professional responses that enhance customer satisfaction. Updating records:Logging customer calls and responses in company systems to track issues and solutions. Coordinating internally: Working with other teams (like sales, delivery, logistics) to resolve complex queries and improve customer experienceCommunication:Good verbal and written communication skills, often in English. Knowledge of local languages is a plusCustomer support mindset :Strong focus on helping customers and solving problems professionallyExperience: Many listings are open to freshers or candidates with little to no prior experience in customer service.What You Can Expect?This role is typically entry-level and suitable if youre starting your career in customer service. The focus is on building communication skills, understanding customer needs, and representing the company in a professional manner. Company ?India's first certified organic dairy enterprise, offering a range of products including organic milk, ghee, cheese, and honey, all sourced from stress-free cows raised on sustainable farms. The company focuses on delivering fresh, untouched organic products to customers in Bengaluru, Chennai, and Hyderabad, with a commitment to supporting local farmers and promoting environmentally friendly practices.
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  • 1 - 3 yrs
  • 2.8 Lac/Yr
  • Kadubeesanahalli Bangalore
Customer Care BPO Voice
Job Title: Customer Support Executive Flipkart ProcessJob Category: BPO / Voice ProcessShift Timings: Rotational ShiftsEmployment Type: Full-TimeWork Type: Work from OfficeJob Description:We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands Flipkart.We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.Key Responsibilities:Handle customer queries and complaints via calls professionally and promptlyMaintain service quality as per Flipkart standardsEnsure quick resolution and customer satisfaction in every interactionUpdate call records and maintain accurate documentationCoordinate with internal teams to ensure issue closureMeet performance targets including attendance, quality, and productivityEligibility Criteria:Minimum education: 12th pass (Higher Secondary) or aboveMinimum 1 year of experience in any field/domainStrong fluency in both English and Hindi (verbal communication)Must be willing to work in rotational shiftsImmediate joiners will be given priority
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  • 0 - 2 yrs
  • 3.5 Lac/Yr
  • Mahadevapura Bangalore
Good Communication Skills English
Job Title: Customer Support ExecutiveCompany: Shariden Pvt Ltd.Location: MahadevapuraJob Type: Full-timeIndustry: RoboticExperience Level: 0-3yearAbout Us:Shariden Pvt. Ltd. is a leading manufacturing company committed to delivering high-quality products and exceptional service to our clients. With a focus on innovation and customer satisfaction, we are expanding our support team to enhance client experiences across all touchpoints.Job Summary:We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive. In this role, you will act as a liaison between the company and its customers, ensuring timely resolution of queries, processing orders, and maintaining long-term relationships.Key Responsibilities:Handle inbound and outbound customer inquiries via phone, email, and chat.Address customer issues and resolve complaints in a professional and timely manner.Process sales orders, track shipments, and coordinate with logistics and production teams.Maintain and update customer records and databases.Provide accurate product and service information to customers and get the feedback.Follow up with customers to ensure satisfaction and encourage repeat business.Work closely with the sales and operations teams to improve customer experience.Prepare reports and documentation as required by management.Requirements:Bachelors degree in any discipline (preferred).0-2 years of experience in customer supportExcellent communication skills in English and [regional language, if applicable].Strong problem-solving and interpersonal skills.Familiarity with CRM systems and MS Office (Excel, Word, Outlook).Ability to multitask and manage time effectively..
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  • 0 - 2 yrs
  • 1.8 Lac/Yr
  • Bangalore
Customer Care Customer Support
Were Hiring Customer Service Representative / Customer support ExecutivesLooking to start your career in customer service? Were inviting freshers to join one of the reputed fintech/ Automobile/Bank in Bangalore! Role: Customer Service Representative /Customer support Executives Experience: Fresher Qualification: Minimum 12th Pass Location: Bangalore Compensation: Attractive salary+ IncentivesWhat youll do: Handle customer calls and queries Resolve customer concerns professionally Provide accurate information while maintaining service quality Update customer records and documentation Support daily operations for smooth customer handlingWhat were looking for: Good communication skills Basic computer knowledge Customer-first attitude Ability to handle calls and queries efficiently Interested candidates can comment Interested/ send a DM / share resumes to jobs.centrumpartners@gmail.com
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  • 1 - 2 yrs
  • 2.5 Lac/Yr
  • Bangalore
Hindi BPO English Customer Service Customer Handling BPO Voice
Job DescriptionJob Title: Customer Support Executive Flipkart ProcessJob Category: BPO / Voice ProcessShift Timings: Rotational ShiftsEmployment Type: Full-TimeWork Type: Work from OfficeJob Description:We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands Flipkart.We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.Key Responsibilities:Handle customer queries and complaints via calls professionally and promptlyMaintain service quality as per Flipkart standardsEnsure quick resolution and customer satisfaction in every interactionUpdate call records and maintain accurate documentationCoordinate with internal teams to ensure issue closureMeet performance targets including attendance, quality, and productivityEligibility Criteria:Minimum education: 12th pass (Higher Secondary) or aboveMinimum 1 year of experience in any field/domainStrong fluency in both English and Hindi (verbal communication)Must be willing to work in rotational shiftsImmediate joiners will be given prioritySalary & Benefits:CTC: 26,000/monthTake-Home Salary: 22,000/monthAttendance Bonus: 3,500/monthPerformance Incentives: Up to 80,000/month based on KPIsInterview Process (Online):HR Screening RoundVersant Test (Level 5 qualification mandatory)Operations RoundClient Round (Final Selection)Skills & RequirementsRequired SkillsCustomer SupportCommunicationPreferred SkillssalesExperience1 - 2 yearsEducation12thAge Range18 - 28 yearsLanguages RequiredEnglish, Hindi
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  • 0 - 2 yrs
  • 2.5 Lac/Yr
  • Bangalore
Customer Handling Outbound Calling Customer Care Customer Relationship Customer Support Customer Service Customer Management Cold Calling Customer Communication Call Center Domestic BPO BPO Voice Inbound Outbound Sales
WERE HIRING! Customer Care Executive Voice & Sales ProcessWe are looking for enthusiastic and motivated individuals to join our growing team as Customer Care Executives. This role involves handling customer interactions, resolving queries, and promoting our products and services. Qualifications Minimum education: 12th Pass Age: 18 to 30 years Excellent communication skills in English & Hindi Ability to handle customer queries and provide effective solutions Prior customer service or sales experience is a plus (not mandatory) Key Responsibilities Handle inbound & outbound calls professionally Provide accurate information about products and services Identify customer needs and close sales effectively Ensure high customer satisfaction through problem-solving Meet assigned sales targets and performance goals Salary & Benefits Starting salary: 18,000 per month Performance-based incentives & bonuses Comprehensive training & career growth opportunities Fast-track growth in customer care and sales Why Join Us? Supportive work environment Skill development & career advancement Stable income with attractive incentives
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  • 1 - 2 yrs
  • 2.0 Lac/Yr
  • Ejipura Bangalore
Customer Relationship Outbound Calling Customer Service Customer Handling Customer Management Customer Support Customer Care
Handle inbound and outbound customer interactions professionallyResolve customer queries and concerns effectivelyMaintain accurate records of customer interactionsEnsure high levels of customer satisfactionCoordinate with internal teams for issue resolution
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  • 0 - 3 yrs
  • 2.0 Lac/Yr
  • Whitefield Bangalore
Customer Relationship Outbound Calling Customer Service Customer Handling Customer Care Customer Management Customer Communication Customer Support
We are looking for a Customer Service Executive to join our team in Whitefield, Bangalore. In this role, you will be responsible for building and maintaining customer relationships through outbound calling, handling customer inquiries, providing excellent customer service, and managing customer communications effectively.Key Responsibilities:- Make outbound calls to customers to address their needs and concerns.- Handle customer inquiries and provide timely and accurate solutions.- Ensure high levels of customer satisfaction through excellent service.- Manage customer communications through various channels.- Support customers with any issues or concerns they may have.Required Skills and Expectations:- Strong communication and interpersonal skills.- Ability to handle customer inquiries and complaints professionally.- Excellent problem-solving skills.- Strong attention to detail and multitasking abilities.- Ability to work well in a team and independently.- Prior experience in customer service is a plus.
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  • 0 - 3 yrs
  • 2.0 Lac/Yr
  • Whitefield Bangalore
Customer Relationship Outbound Calling Customer Service Customer Care Customer Handling Customer Support Customer Management Cold Calling Customer Communication Call Center
Role: Customer Care Executive Voice & Sales Process Qualification: 12th Pass Age: 18-30 yrs Good English & Hindi communication Experience: Freshers welcome Prior sales/support exp. preferred Salary: 15,000 +18,000 incentives & bonuses Responsibilities: Handle calls, resolve queries, promote products & meet sales targets Perks: Training & career growth opportunities
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  • 0 - 6 yrs
  • 8.5 Lac/Yr
  • Bangalore
Passenger Handling Baggage Management Customer Service Customer Support Customer Care Consultant Boarding and Departure Operations Coordination Communication Safety and Security Interpersonal Skills Teamwork Time Management
Ground Staff are responsible for assisting passengers and supporting airport operations on the ground. They ensure smooth airport functioning by managing passenger services, baggage handling, check-in procedures, and coordination between airline departments. Their main goal is to provide excellent customer service and ensure safety and efficiency at the airport.Key ResponsibilitiesPassenger HandlingAssist passengers during check-in, boarding, and arrival procedures.Verify passenger documents such as passports, visas, and tickets.Issue boarding passes and baggage tags.Provide information about flight schedules, delays, and gate changes.Baggage ManagementEnsure baggage is properly weighed, tagged, and loaded.Handle lost, delayed, or damaged baggage complaints.Coordinate with baggage handling teams.Customer ServiceAssist passengers with special needs such as elderly travelers, disabled passengers, and unaccompanied minors.Respond to passenger inquiries and resolve complaints politely.Provide assistance during flight delays or cancellations.Boarding and Departure OperationsManage boarding gates and ensure passengers board according to procedures.Verify boarding passes and travel documents.Ensure safety regulations are followed before departure.Coordination and CommunicationCoordinate with pilots, cabin crew, security staff, and airport authorities.Communicate operational updates to relevant departments.Maintain proper documentation and reports.Safety and SecurityFollow airport safety and security regulations.Ensure passengers comply with airline and airport policies.Report suspicious activities or safety issues immediately.Required SkillsExcellent communication and interpersonal skillsStrong customer service abilityProblem-solving skillsAbility to work under pressureTeamwork and coordinationBasic computer knowledgeTime management skillsEducational QualificationMinimum 10+2 (Higher Secondary)Diploma or degree in Aviation, Hospitality, or Travel Management is preferred.ExperienceFreshers can apply.02 years of experience in aviation, customer service, or hospitality is an advantage.Physical RequirementsGood personality and grooming.Ability to stand for long hours.Good eyesight and physical fitness.Work EnvironmentAirports and airline terminals.Rotational shifts including night shifts, weekends, and holidays.Fast-paced and customer-facing work environment.
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