Support Technician Jobs

We are looking for a Service Coordinator to manage and streamline our service operations in Surat. The ideal candidate will have 1 to 2 years of experience in a relevant field and will work full time from our office.**Key Responsibilities:**- **Manage Service Requests:** Oversee incoming service requests from customers, ensuring they are logged and prioritized correctly for timely handling.- **Coordinate with Teams:** Work closely with different departments, such as technical support and sales, to ensure efficient service delivery to customers.- **Track Service Performance:** Monitor service metrics and performance indicators to ensure compliance with company standards and to identify areas for improvement.- **Customer Communication:** Act as a point of contact for customers, providing updates and resolving any inquiries they may have regarding their service requests.- **Documentation:** Maintain accurate records of service requests, resolutions, and follow-ups to ensure all customer interactions are properly documented.

We are a Assembling Factory of Silent Generator power by Mechanical Engine and AC Electrical Alternators ...we invite candidate for Assembly job, Field Technicians and Service Engineers who can handle customer complaints and repair job at site

As an Airport Supervisor in Dhanbad, you will play an important role in ensuring the smooth operation of airport activities. You will be responsible for overseeing daily airport functions and ensuring safety and customer satisfaction.**Key Responsibilities:**- **Supervise Airport Operations:** You will monitor daily operations, ensuring that all procedures are followed correctly and efficiently.- **Coordinate with Staff:** You will work closely with teams, including ground staff and security, to ensure a seamless passenger experience.- **Handle Passenger Inquiries:** You will assist passengers with their queries and provide information about flight schedules, procedures, and airport services.- **Ensure Compliance with Safety Standards:** You will ensure that all safety regulations are adhered to, maintaining a safe environment for both passengers and staff.- **Assist in Problem Resolution:** You will address any issues or complaints from passengers promptly, working towards a quick and effective solution.- **Monitor Lost and Found:** You will manage the lost and found department, ensuring that lost items are documented and returned to their owners.**Required Skills and Expectations:**You should possess strong communication skills, allowing you to interact clearly and effectively with passengers and staff. Attention to detail is vital, as you will manage operations where accuracy is crucial. A friendly demeanor is important to create a welcoming environment for travelers. Being organized and able to manage multiple tasks efficiently will help you thrive in this fast-paced setting. Since this role is for freshers, a positive attitude and eagerness to learn are essential qualities.

We are looking for a dedicated Customer Support Representative to join our team. This role is perfect for those who enjoy helping people and solving problems, especially fresh graduates looking for their first job opportunity. As a Customer Support Representative, you will assist customers with their inquiries and ensure they have a positive experience.**Key Responsibilities:**- **Handle Customer Inquiries:** Respond to customer questions via phone, email, or chat, providing accurate information and helpful solutions.- **Resolve Issues:** Troubleshoot and resolve customer complaints efficiently, ensuring a satisfactory outcome.- **Maintain Customer Records:** Update and manage customer information in our database to keep track of interactions and resolutions.- **Deliver Excellent Service:** Strive to exceed customer expectations by providing prompt and friendly support.- **Collaborate with Team Members:** Work closely with colleagues to ensure that all customer needs are met and to share knowledge for continuous improvement.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with customers clearly and effectively.- **Problem-Solving Ability:** A proactive approach to identifying issues and finding solutions is crucial for this role.- **Attention to Detail:** You should be thorough in your work and able to accurately record information.- **Adaptability:** Being flexible and open to learning new processes and technologies is important in a constantly changing environment.- **Basic Computer Skills:** Proficiency in using computers and software applications to assist customers and document interactions is necessary.This is a full-time work-from-home position located in Kalyan Dombivali, and we welcome applications from recent graduates who meet the educational requirement of a 12th pass.

We are looking for a Sales Coordinator to support our sales team in managing customer relationships and ensuring smooth sales operations. The ideal candidate should be highly organized, detail-oriented, and eager to learn.**Key Responsibilities:**- **Assist in Sales Administration:** You will help organize sales documents, maintain records, and prepare reports to support the sales teams activities.- **Communication with Clients:** You will be the main point of contact for clients, responding to inquiries and providing necessary information about our products or services.- **Coordinate Sales Activities:** You will schedule meetings, assist in organizing sales events, and ensure all activities run smoothly.- **Process Orders:** You will handle order processing, ensuring that all customer orders are accurately recorded and delivered on time.- **Support Sales Team:** You will provide administrative support to the sales team which includes preparing presentation materials and tracking sales performance metrics.**Required Skills and Expectations:**A successful candidate will have strong communication and interpersonal skills to interact effectively with clients and team members. Basic knowledge of MS Office, especially Excel and Word, is essential for handling reports and documentation. You should be detail-oriented, capable of multitasking, and able to work under pressure to meet deadlines. We are looking for someone who is eager to learn, possesses a positive attitude, and has a willingness to contribute to the teams success. A 12th-grade education is required, and prior sales experience is a plus but not mandatory.

Jay Jalaram Precision Components LLP is looking for an experienced and detail-oriented Sales Co-ordinator in Dealer Distributor, Channel Sales (in Architectural, Glass & Dore fittings, Hardware items).

Job Title: Technical Service Manager - Heavy EquipmentJob SummaryWe are seeking an experienced and technically proficient Technical Service Manager to oversee the maintenance, troubleshooting, and technical support of heavy machinery deployed across various project sites. The ideal candidate should possess strong diagnostic skills, in-depth knowledge of heavy equipment systems, and the ability to identify root causes of mechanical, hydraulic, electrical, and engine-related issues while ensuring timely and cost-effective resolutions.The candidate will serve as the primary technical expert, supporting field teams, operators, and management by providing technical guidance, preventive maintenance strategies, and effective solutions to maximize equipment uptime and operational efficiency.Key ResponsibilitiesTechnical Support & TroubleshootingDiagnose and resolve mechanical, hydraulic, electrical, engine, and transmission issues in heavy machinery.Guide site engineers, operators, and maintenance teams in identifying the root cause of equipment failures.Develop and recommend step-by-step troubleshooting procedures for resolving technical issues.Ensure repairs are carried out according to manufacturer specifications and industry best practices.Provide remote technical assistance to project sites whenever required.Educational QualificationB.Tech/B.E. in Mechanical Engineering (preferred) or a closely related engineering discipline.Additional certifications in heavy equipment maintenance or diagnostics will be an advantage.Experience5-10 years of experience in heavy equipment maintenance, technical services, or equipment management.Experience with construction, mining, infrastructure, or equipment rental companies is preferred.Hands-on experience troubleshooting heavy machinery from leading manufacturers is highly desirable.Job TypeFull-TimeWork LocationOffice-based with regular travel to project sites as required.SalaryCompetitive salary based on qualifications and experience.

We're Hiring - IT Support Engineer Are you passionate about solving technical issues and helping users stay productive?Infolexus Solutions is looking for a dedicated IT Support Engineer to join our growing team and provide reliable technical support.

We are seeking a Customer Care Executive to join our team. This role is ideal for candidates who are passionate about helping others and providing excellent service. You will work from home and assist customers with their inquiries and issues.**Key Responsibilities:**- **Manage Customer Inquiries:** Respond to customer questions via phone, email, or chat quickly and professionally, ensuring they receive accurate information.- **Problem Solving:** Handle customer complaints and issues effectively, aiming to resolve problems on the first contact to enhance customer satisfaction.- **Provide Product Information:** Share details about our products and services to help customers make informed decisions, showing a deep understanding of what we offer.- **Maintain Records:** Document all customer interactions and feedback accurately in our system, which helps us improve our services and address common concerns.- **Follow-Up:** Ensure customer needs are met even after the initial contact by checking in with customers regarding their previous issues or queries.**Required Skills and Expectations:**- **Communication Skills:** You must have excellent verbal and written communication skills to interact clearly and effectively with customers.- **Listening Abilities:** Strong listening skills are essential to understand customer needs and respond appropriately.- **Patience and Empathy:** You should demonstrate patience and understanding in dealing with customers, showing that you value their concerns.- **Basic Computer Skills:** Familiarity with computers and customer service software is required for documenting interactions and accessing customer information.- **Time Management:** Ability to manage your time efficiently to handle multiple inquiries and tasks while working from home. We encourage applicants who are proactive, customer-focused, and eager to grow in a dynamic work environment.

We are looking for a dedicated International Customer Support Executive to join our team in Ahmedabad. This role is ideal for individuals who are passionate about helping customers and possess strong communication skills. The ideal candidate will handle customer queries while ensuring high standards of service.You will be responsible for:1. **Customer Interaction**: Engage with international customers through phone, email, and chat to understand and resolve their issues efficiently.2. **Problem-Solving**: Analyze customer concerns and provide suitable solutions quickly, ensuring complete customer satisfaction.3. **Documentation**: Maintain accurate records of customer interactions, feedback, and resolutions in the company system.4. **Collaboration**: Work closely with various teams to escalate issues and share customer insights, enhancing the overall service experience.5. **Feedback Implementation**: Collect and analyze customer feedback to suggest improvements for products or services.To be successful in this role, you should possess **excellent verbal and written communication skills in English**. A good understanding of customer service principles is essential. Being a quick learner and having the ability to adapt in a fast-paced environment are critical qualities for this position. Individuals with prior experience in customer support are preferred, but freshers with enthusiasm and a willingness to learn are encouraged to apply. A minimum education of 12th grade is required for this full-time position.

Job Description - Customer Support Executive (B2C)Position: Customer Support Executive (B2C)Company: AVM LabsLocation: CoimbatoreEmployment Type: Full-TimeExperience: Fresher / Up to 1 YearAbout the RoleAVM Labs is looking for a customer-focused and enthusiastic Customer Support Executive to handle customer interactions across GCC regions. The ideal candidate will be responsible for providing excellent customer service, resolving queries, and ensuring a positive customer experience through effective communication and timely follow-ups.Key ResponsibilitiesHandle inbound and outbound customer calls, emails, and chat support.Respond to customer queries and provide accurate information about AVM Labs' diagnostic services.Resolve customer complaints professionally and ensure timely follow-up.Maintain a high level of customer satisfaction through quality service.Coordinate with internal departments to resolve customer issues efficiently.Record all customer interactions, complaints, and follow-up activities in the ERP/CRM system.Monitor pending requests and ensure timely closure.Maintain service quality standards and achieve customer support KPIs.Build positive relationships with customers by providing prompt and courteous support.Assist customers with appointment scheduling, service requests, and report-related queries.Required QualificationsBachelor's Degree in any discipline.Freshers or candidates with up to 1 year of experience in Customer Support, Customer Service, BPO, Call Centre, or Client Relationship roles.Experience in the healthcare or diagnostic industry will be an added advantage.Required SkillsCustomer ServiceCustomer Relationship ManagementCall HandlingEmail & Chat SupportComplaint ResolutionERP/CRM ManagementMS Excel, Word & PowerPointProfessional Email CommunicationActive ListeningExcellent Communication SkillsProblem-SolvingTime ManagementMultitaskingAttention to DetailTeamworkAdaptabilityCustomer-Focused ApproachPreferred Candidate ProfileExcellent verbal and written communication in English.Ability to communicate professionally with customers.Strong interpersonal and relationship-building skills.Ability to work in a fast-paced environment.Positive attitude with a willingness to learn.Good organizational and follow-up skills.Why Join AVM Labs?Opportunity to work with a growing healthcare diagnostics organization.Professional learning and career development.Exposure to international customer support (GCC region).Supportive and collaborative work environment.

A production engineer should know circuit board assembling, soldering, wiring, testing, packaging, and designs, optimizes, and oversees production workflows to transform raw materials into finished goods safely and efficiently

Support the sales team by processing and tracking sales orders, quotations, contracts and invoices to ensure timely and accurate fulfilment.Maintain and update customer, project and sales data in CRM and other systems; generate regular pipeline and sales performance reports for management review.Coordinate with internal departments (marketing, logistics, finance, operations) to ensure smooth hand-off from order acceptance to delivery on construction projects.Monitor stock levels and production/ delivery schedules for construction-related products or materials; liaise with supply chain/warehouse teams to ensure product availability.Handle customer inquiries, dispatch order status updates, manage exceptions (delays, discrepancies) and ensure high levels of customer service.Support sales events, trade shows or site-visits relevant to the construction sector (e.g., product demonstrations, contractor forums) by coordinating logistics, materials and follow-ups.Identify and flag sales process improvement opportunities (e.g., shortening lead-times, enhancing documentation accuracy, automating workflows) and assist in implementation.

As a Customer Support Representative, you will play a crucial role in assisting customers with their inquiries and ensuring they have a positive experience with our services. Your primary responsibilities will include:- **Responding to Customer Queries**: You will be the first point of contact for customers, addressing their questions and providing accurate information in a friendly manner.- **Troubleshooting Issues**: You will help customers resolve problems with our products or services, guiding them step-by-step to find solutions.- **Maintaining Customer Records**: You will document customer interactions and maintain accurate records to ensure a seamless follow-up experience.- **Providing Feedback**: You will report customer concerns and suggest improvements to enhance our service quality based on your interactions.- **Participating in Training**: You will engage in training sessions to continually improve your skills and knowledge about our products and services.To be successful in this role, you should possess strong communication skills, both written and verbal, to effectively interact with customers. A positive attitude and a patient demeanor are essential, as you will handle diverse customer needs. Being detail-oriented is crucial for accurately documenting customer interactions. A basic understanding of computers and software applications is necessary, as you will work from home managing customer relationships. Freshers are welcome, and having completed your 12th grade is the minimum educational requirement for this position.

As a Customer Support Executive, you will play a key role in ensuring customer satisfaction by addressing their inquiries and providing solutions. This position is ideal for freshers looking to start their careers in customer service. Your main responsibilities will include:- **Responding to Customer Inquiries**: You will answer questions and address concerns from customers through various communication channels like phone, email, or chat. This helps ensure customers feel supported and valued.- **Providing Product Information**: You will share details about products or services, helping customers make informed choices. This may involve guiding them through features, pricing, and promotions.- **Resolving Issues**: When customers face problems, you will investigate and provide effective solutions. Quick and accurate problem-solving is essential for maintaining customer trust and loyalty.- **Documenting Customer Interactions**: You will keep records of customer communications and issues, ensuring all information is organized for future reference. This is crucial for tracking recurring problems and improving service.- **Providing Feedback**: You will relay customer feedback to management. This input can help improve products, services, and overall customer experience.To succeed in this role, you should have strong communication skills, be patient, and possess a problem-solving mindset. Being tech-savvy and comfortable with using computers for customer interaction is important. A friendly and professional attitude will greatly enhance the customer experience. A passion for helping others will make you a great fit for this position.

We are looking for a Customer Support Executive to join our team. This role is ideal for freshers who have completed their 12th grade and are eager to start their career in customer service. You will primarily work from home, providing assistance to our customers and ensuring their satisfaction.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle inquiries via phone, email, or chat to address customer questions and concerns promptly.- **Assist with Troubleshooting:** Help customers resolve issues related to our products or services, guiding them through solutions.- **Maintain Customer Records:** Keep detailed and accurate records of customer interactions and issues in our database.- **Provide Product Information:** Educate customers about our offerings and help them make informed decisions based on their needs.- **Follow Up on Customer Concerns:** Proactively reach out to customers to ensure their issues have been fully resolved and they are satisfied with the service received.**Required Skills and Expectations:**- Strong communication skills and a friendly demeanor are essential for interacting effectively with customers.- Basic computer proficiency is required, along with the ability to navigate various software applications.- A customer-focused attitude is vital, demonstrating a willingness to understand and meet customer needs.- Good listening skills to fully comprehend customer issues and provide appropriate solutions.- Ability to work independently in a home environment while managing time efficiently to meet customer demands.

As an Airport Guest Relationship Executive in Asansol, you will play a crucial role in ensuring a positive experience for travelers. This full-time office-based position welcomes freshers and requires at least a 10th-grade education.**Key Responsibilities:**- **Greet Guests:** Welcome passengers as they arrive and provide assistance with queries, ensuring they feel valued and informed.- **Assist with Check-in:** Help guests through the check-in process, guiding them with required documentation and procedures for hassle-free travel.- **Provide Information:** Offer accurate information about flight schedules, airport services, and local attractions to enhance guests' travel experience.- **Handle Complaints:** Listen to guests' concerns and resolve issues promptly, maintaining a calm demeanor and ensuring satisfaction.- **Promote Services:** Inform travelers about airport facilities and special services available, encouraging them to make the most of their time at the airport.**Required Skills and Expectations:**To succeed in this role, you should possess excellent communication skills, allowing you to interact confidently with a diverse range of passengers. A friendly and approachable demeanor is essential, as you will be the first point of contact for guests. Strong problem-solving abilities are necessary to address any concerns and make quick decisions. You must be adaptable and able to work effectively in a fast-paced environment. Reliability and professionalism are key, as you represent the airport's commitment to exceptional guest service.