Support Technician Jobs

Position: Customer service executive- International voice process,Handle calls and provide customer support to international customerResolve customer queries and provide appropriate solution,Good communication and basic computer skills required,Exp: Freshers and experience,Education: UG/Graduate,Shift: Rotational shiftLocation: Ahmedabad,Salary: As per company standard

As an Airport Passenger Service Associate in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for passengers traveling through the airport. Your primary responsibilities will include:- Greeting Passengers: Welcoming travelers as they arrive and assisting them with any questions or concerns they may have, creating a positive first impression.- Check-in Assistance: Helping passengers check in by guiding them through the process and ensuring they have the necessary documents ready for verification.- Handling Baggage: Assisting passengers with their luggage, including tagging and directing them to the appropriate baggage claim areas.- Providing Information: Offering up-to-date information regarding flight schedules, boarding gates, and airport services to ensure passengers are well-informed.- Resolving Issues: Addressing any concerns or problems that arise during the travel experience, such as ticketing errors or flight delays, while maintaining a calm and professional demeanor.To succeed in this role, you should have excellent communication skills to interact effectively with passengers and team members. A friendly and approachable attitude is essential, as well as the ability to work under pressure in a fast-paced environment. Basic computer skills are necessary for managing check-in systems. Additionally, you should be punctual and reliable, as flights operate on strict schedules, and your presence is important for maintaining operational smoothness. Previous experience in customer service is a plus, but not mandatory.

We are seeking a friendly and dedicated Customer Support Executive to join our team in Ahmedabad. This position is suitable for freshers who have completed their 12th grade. As a Customer Support Executive, you will be the first point of contact for our customers and play a crucial role in providing excellent service.Key Responsibilities:- Responding to Customer Inquiries: You will handle calls and messages from customers, answering their questions and resolving any issues they may have promptly.- Assisting with Product Information: You will provide details about our products and services, ensuring customers have all the information they need to make informed decisions.- Documenting Customer Interactions: You will keep accurate records of inquiries and solutions provided, which helps improve our services and track customer satisfaction.- Resolving Complaints: If customers face any issues, you will work to resolve their complaints quickly and effectively, maintaining a positive relationship with them.- Collaborating with Team Members: You will work closely with your team to ensure a consistent and high-quality customer experience, sharing insights and feedback for improvements.Required Skills and Expectations:To succeed in this role, you should have strong communication skills, both written and verbal. A friendly and positive attitude is essential, as you will be interacting with diverse customers. Basic computer skills are necessary to navigate our systems effectively, and you should be willing to learn and adapt in a fast-paced environment. Being patient and empathetic will help you to understand customers' needs and provide the best solutions.

job description:Location: Ahmedabad, GujaratInternational ProcessProcess : Chat Support executiveSalary Range : 26,000 CTC to 36,000 CTC (Monthly)Eligibility : Fresher & Experience can applyQualification : Min 12th pass and any graduateRequired excellent communication in EnglishShift : 24*7 Rotational Shift / US ShiftBenifits :5 days of Accommodation (for outstation candidates)Responsibility :To escalate the queries of the customer via chatResolve the customer issue for customerTo provide the best resolution to the customers.Mantain better relationship with the customersMeet the customer's requirements and provide them satisfaction with best resolution of their queries.Walkin and Virtual Interview AvailableWork Location: In person

Key ResponsibilitiesDesign, develop, and test hardware systems and components.Install, configure, and maintain computer hardware and peripheral devices.Diagnose and troubleshoot hardware-related issues.Conduct performance testing and quality assurance of hardware products.Collaborate with software, production, and engineering teams for system integration.Prepare technical documentation, specifications, and test reports.Perform preventive maintenance and hardware upgrades.Ensure compliance with industry standards and safety regulations.Support manufacturing and production teams in resolving hardware concerns.Evaluate and recommend hardware improvements and new technologies.

Responsible for managing customer relationships, handling queries and follow-ups, coordinating with internal teams, and ensuring a smooth and positive customer experience. The role also involves maintaining customer records, tracking interactions, resolving concerns, and supporting customer retention and satisfaction.Interested candidate can call or wtsapp on 9358878090Email us : hr@modigroups.in

We are seeking a dedicated Customer Service Associate to join our team in Mahim, Mumbai. The ideal candidate will have at least one year of experience in a customer service role and should have completed their 12th grade. This position involves direct interaction with customers to assist them effectively.Key Responsibilities:1. Customer Interaction: Handle inquiries and provide assistance to customers via phone, email, or in-person, ensuring a friendly and supportive approach at all times.2. Issue Resolution: Address customer complaints or issues promptly and efficiently, striving to find satisfactory solutions while maintaining calm and professionalism.3. Product Knowledge: Stay informed about products and services to provide accurate information to customers and support their decision-making process.4. Data Management: Maintain accurate records of customer interactions and transactions in the database for future reference and analysis.5. Team Collaboration: Work closely with team members and other departments to ensure seamless service and to share valuable customer feedback that can help improve processes.To excel in this role, candidates should have excellent communication skills, a positive attitude, and be able to work well under pressure. A strong commitment to customer satisfaction and the ability to multitask effectively are essential. Proficiency in English and Hindi is preferred, and a genuine desire to help others is key to success in this position.

We are looking for an Air Ticketing Executive to join our team in Mumbai. This role is ideal for individuals who are detail-oriented and enjoy customer service in the travel industry. The ideal candidate should be proactive in helping clients book their flights efficiently and effectively.Key Responsibilities:- Flight Booking: Assist customers in booking domestic and international flights according to their preferences and budgets, ensuring a smooth booking experience.- Ticket Issuance: Generate and issue electronic tickets using the airline's booking system, verifying all details to ensure accuracy and compliance with airline policies.- Customer Support: Provide prompt and courteous support to customers before, during, and after ticketing, addressing their queries and concerns professionally.- Rescheduling and Cancellations: Handle requests for changes or cancellations, ensuring compliance with airline regulations and informing customers about relevant policies.- Payment Processing: Process payments for flight bookings, ensuring all transactions are secure and correctly documented.- Record Maintenance: Maintain accurate records of all ticketing transactions, updates, and customer interactions to streamline future reference and audits.Required Skills and Expectations:The ideal candidate should have excellent communication skills in English, both written and verbal. A strong attention to detail and a proactive attitude are crucial for success in this role. Candidates should be comfortable working in a fast-paced environment and possess basic computer skills. A customer-friendly approach and a willingness to learn about airline operations and booking systems are essential. Candidates with prior experience in travel or customer service will be preferred but are not mandatory.

Job Title: Customer SupportQualification: Any Degree Graduates (English and Hindi Speaking)Gender: Female only Experience: 0-5 YearsLocation: ChennaiJOB DESCRIPTION:* Handle customer complaints provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution.

Role and Responsibilities:Role OverviewAs a Client Servicing Manager, you will be the primary liaison between clients and internal teams, ensuring the seamless execution of corporate events. Your role encompasses understanding client needs, coordinating event logistics, managing budgets, and delivering exceptional experiences that align with client objectives. Building and maintaining long-lasting business relationships with clients Communicating with clients via phone calls, emails, or in-person regularly Preparing project/event/stall proposal Identifying and resolving client Requirements and queries as per priority Maintaining a detailed and accurate record of all clients project details and communications in proper format Ensuring to respond to client queries in a professional and timely manner Assisting in the hiring process and providing necessary guidance to the team members and new recruits for event-to-event basis Providing clients with relevant information on the project and services offered by the company in prescribed format Helping achieving the best image of the company in front of the client Being present and performing on-site visits during the event Drafting and negotiating the terms and conditions mentioned in the proposals Vendor & Stakeholder Management: Identify and liaise with vendors and suppliers to secure necessary resources for events. Negotiate contracts and manage relationships to ensure quality and cost-effectiveness. Post-Event Analysis & Reporting: Gather client feedback, analyze event performance, and prepare reports to assess success and identify areas for improvement. Basic Requirements Always Well dressed and presentable Familiarity with MS office software and Power Point effectively. Excellent communication and interpersonal skills Good time management and organizational skills Strong analytical and problem-solving skills Deadline-driven and highly motivated individual Ability to maintain a calm composure in stressful situations Good listening skills Ability to work independently and collaboratively Ability to offer excellent customer serviceExperience and Expectation:3+ year experience in the similar profileShould have interest to build career In corporate event industry.

We are looking for a motivated Sales Coordinator with 1 to 4 years of experience to join our team in Sampla, Bahadurgarh. This full-time role involves supporting our sales team, ensuring smooth operations, and helping drive sales growth.Key Responsibilities:- Sales Support: Assist the sales team by preparing sales reports, managing customer inquiries, and organizing sales documentation. This will help streamline processes and enhance efficiency in achieving sales targets.- Data Management: Maintain and update the customer database, ensuring accuracy and accessibility. This is crucial for tracking leads and ensuring timely follow-ups with potential customers.- Coordination: Act as a liaison between sales, marketing, and customer service teams to facilitate effective communication. This ensures all departments work together to meet customer needs and enhance satisfaction.- Order Processing: Handle order entries and follow up on delivery schedules to ensure timely fulfillment. This necessitates careful attention to detail and timely communication with clients.Required Skills and Expectations:The ideal candidate should have a graduate degree and experience in a sales support role. Proficiency in Microsoft Office and CRM software is essential. Strong communication and interpersonal skills are necessary to interact effectively with team members and clients. We expect self-motivation, attention to detail, and the ability to multitask in a fast-paced environment. A positive attitude and eagerness to learn will help in driving success in this role.

Experience in front line Helpdesk support, computer operations and/or allied positions with an ability to perform various IT Support. Preferred A+ & MCSA CertifiedCertification in Computer Operation Hardware/Windows OS.Required to be fluent in English to make clear and concise verbal and written communication

We are seeking a Customer Care Executive to join our dynamic team in Nashik. This is a full-time position ideal for individuals with little to no experience who are eager to start their careers in customer service. You will be responsible for enhancing customer satisfaction by providing exceptional service.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls and messages from customers, addressing their questions or concerns promptly and effectively.- Provide Product Information: Educate customers about our products or services, ensuring they have the necessary information to make informed decisions.- Resolve Complaints: Actively listen to customer complaints, work to understand their issues, and provide appropriate solutions in a timely manner.- Maintain Customer Records: Accurately document customer interactions and transactions in our system to ensure reliable follow-up and record-keeping.- Collaborate with Teams: Work closely with different teams to resolve customer issues and improve service delivery, providing input on customer feedback.Required Skills and Expectations:- Excellent Communication Skills: Strong verbal and written communication abilities are essential for effectively interacting with customers.- Customer-focused Mindset: A genuine desire to help and serve customers to ensure their experience is positive.- Problem-solving Abilities: Capability to think critically and address challenges creatively while remaining calm under pressure.- Basic Computer Skills: Familiarity with computers and software for documentation and communication purposes.- Team Player: Willingness to work collaboratively with others and contribute to a positive team environment. This role is a great opportunity for anyone looking to develop their career in customer service within a supportive team.

Key ResponsibilitiesProvide first-level and second-level technical support to end users.Install, configure, and maintain desktops, laptops, printers, scanners, and peripheral devices.Troubleshoot hardware, software, network connectivity, and operating system issues.Diagnose and resolve incidents related to Windows, Microsoft 365, email, and business applications.Configure and support user accounts, passwords, and access permissions.Manage IT asset inventory and maintain accurate equipment records.Install software updates, patches, and security applications.Support onboarding and offboarding activities for employees.Escalate complex technical issues to higher-level support teams when required.Maintain helpdesk tickets and document resolutions in accordance with IT procedures.Assist with network troubleshooting, VPN connectivity, and remote user support.Ensure compliance with IT security policies and best practices.

We are looking for a Senior Customer Support Executive to join our team in Nashik. In this role, you will be responsible for providing high-quality customer support and ensuring customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and chats by addressing customer questions and issues promptly to maintain high service standards.- Resolve Customer Issues: Investigate and troubleshoot customer problems, providing effective solutions while keeping the customer informed throughout the process.- Maintain Customer Records: Update and manage customer information in our systems accurately to ensure easy access to customer history and service requests.- Collaborate with Teams: Work closely with other departments, such as sales and technical support, to facilitate seamless service and resolve complex customer concerns quickly.- Training New Team Members: Assist in training and mentoring new staff, sharing knowledge and best practices to help them excel in their roles.Required Skills and Expectations:- You should have 2 to 3 years of experience in a customer support role, demonstrating your ability to handle customer interactions effectively.- Strong communication skills, both verbal and written, are essential for conveying information clearly and professionally to customers.- Problem-solving abilities are crucial, allowing you to assess situations, identify issues, and propose effective solutions.- Familiarity with customer support software and tools is important to efficiently manage customer inquiries and track service requests.- A positive attitude and patience are expected, as you will be dealing with diverse customer needs and challenges daily.

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for travelers at the airport. Your responsibilities will include:- Guest Assistance: Greet and assist passengers upon arrival, helping them navigate through the airport efficiently and answering any questions they may have.- Information Provision: Provide accurate information about flight schedules, boarding gates, and airport services. Your knowledge will help guests feel more comfortable and informed.- Issue Resolution: Address and resolve any guest complaints or concerns promptly, ensuring a seamless travel experience and maintaining high levels of customer satisfaction.- Coordination with Airlines: Collaborate with airline staff to facilitate any special requests or services needed by passengers, such as wheelchair assistance or priority boarding.- Feedback Collection: Gather guest feedback about their experience and report it to management. This helps improve services and address any areas needing attention.For this role, you should possess strong communication skills to interact effectively with guests and team members. A friendly and approachable demeanor will be essential to create a welcoming atmosphere. You should also be able to handle stressful situations calmly and have a customer-oriented mindset. Basic computer skills are necessary for managing guest information and reporting issues. Being a team player is important as you will work closely with other departments to enhance the travel experience at the airport. A high school education (12th pass) is required, with 0 to 2 years of experience preferred.

As a Ramp Service Agent based in Deogarh, India, you will play a crucial role in ensuring that aircraft are prepared for departure and arrival. This is a full-time position suitable for freshers, and it requires candidates who have completed at least the 10th grade.Key Responsibilities:1. Aircraft Cleaning: You will be responsible for cleaning the interior and exterior of aircraft between flights, ensuring a pleasant environment for passengers and crew.2. Baggage Handling: Your duties will include loading and unloading passenger luggage and cargo. You'll ensure that all items are handled safely and securely.3. Equipment Operation: You will operate ground support equipment, such as tugs and cargo loaders, to assist in the efficient movement of luggage and cargo.4. Safety Protocols: It is essential to follow all safety guidelines and procedures to maintain a safe working environment on the ramp.5. Team Collaboration: You will work closely with other ramp agents and airport staff to ensure timely aircraft turnaround and on-time departures.Required Skills and Expectations:Candidates should be physically fit, as the job involves lifting heavy bags and working outdoors in varying weather conditions. Strong communication skills will help you effectively coordinate with your team. Reliability and punctuality are vital, as you will be part of a team that helps ensure passenger safety and satisfaction. Adaptability and a positive attitude are also necessary to thrive in this dynamic work environment.

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for guests traveling through the airport. Your primary responsibilities will include:- Providing Customer Service: Assist travelers with inquiries and guide them throughout their airport experience, ensuring they feel welcomed and supported.- Handling Guest Complaints: Address any issues or concerns raised by guests promptly and effectively, striving to resolve them to ensure guest satisfaction.- Coordinating with Airport Staff: Collaborate with various airport departments to facilitate smooth operations and enhance guest experiences.- Promoting Airport Facilities: Inform guests about the services and amenities available at the airport, helping them make the most of their time.- Monitoring Guest Feedback: Collect and analyze feedback from guests to identify areas for improvement and enhance overall service quality.To excel in this role, you should possess strong communication and interpersonal skills, enabling you to connect effectively with travelers from diverse backgrounds. A friendly demeanor and the ability to handle stressful situations calmly are essential. Given that this role requires a minimum educational background of 10th grade, a willingness to learn and adapt will also be important. Proficiency in basic technology and digital communication tools will help you perform your tasks efficiently, especially since this is a work-from-home position. Additionally, a passion for travel and hospitality will contribute positively to your performance in this dynamic environment.