Support Technician Jobs

The Service Coordinator manages service tasks, coordinates with technicians and customers, and ensures timely service delivery.Key ResponsibilitiesSchedule and assign service requests to techniciansEnsure timely installation, maintenance, and repair of automotive instrumentsAct as the main point of contact for service-related queriesMaintain accurate records of service activitiesCoordinate with service engineers and field staffProvide job details, materials, and instructionsWork with the inventory team to ensure required parts are in stock

Key Responsibilities:Coordinate preventive and breakdown maintenance schedules for UPS, battery banks, inverters, and HVAC systems.Assign and dispatch field service engineers based on priority, location, and expertise.Track service tickets, ensure closure within SLA timelines, and maintain service logs.Act as the primary point of contact for clients regarding service requests and escalations.Ensure AMC (Annual Maintenance Contract) compliance and timely service execution.Monitor spares availability and coordinate with inventory/procurement teams.Prepare and maintain service reports, job cards, and maintenance records.Coordinate with technical teams for fault diagnosis and resolution planning.Maintain strong communication with clients such as hospitals, data centers, and industrial facilities.Support in quotation preparation for repairs, replacements, and upgrades.

As a Customer Service Coordinator, you will be responsible for managing customer inquiries, resolving complaints, and ensuring customer satisfaction. You will be the main point of contact for customers, handling their requests efficiently and professionally.Key responsibilities include responding to customer inquiries via phone, email, or chat in a timely manner. You will need to be able to resolve customer complaints and issues effectively, keeping a positive attitude and providing excellent customer service at all times.To excel in this role, you should have strong communication skills, be detail-oriented, and have the ability to multitask. A high school diploma or equivalent is required, with no prior experience necessary. Training will be provided to help you succeed in this role. The ability to work in an office environment and meet daily customer service goals is essential for this position.

We are looking for an experienced Pan India Service Manager to lead and manage PAN India service operations for our paint tinting and dispensing machines, ensuring high service standards and customer satisfaction.

Serving as the first point of contact for customers seeking technical assistance over the phone or emailPerforming remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customers

Coordinate day-to-day operations and maintenance activities across various projectsites. Schedule and assign service engineers/technicians for preventive and breakdownmaintenance. Preparation of PO for Calibration Gases and coordinate from Order placement tilldelivery. Raising the PO for spares to factory in the in-house system and coordinate fromOrder placement till delivery. Raising the PO for service parts (Not to factory) and coordinate from Orderplacement till delivery. Submission of Invoices in Online Portal. Maintain records of service reports, breakdown logs, and preventive maintenanceschedules. Ensure timely closure of service calls and maintain customer satisfaction. Track spare parts and inventory required for maintenance jobs. Prepare and share daily/weekly/monthly reports related to site activities andequipment performance. Coordinate with the procurement and logistics team for timely material dispatches. Communicate with clients to acknowledge complaints, schedule visits, and shareupdates. Assist in preparing maintenance plans, AMC reports, and performancesummaries. Support compliance with company policies, safety guidelines, and service qualitystandards.

Job OverviewAn Air Cargo Executive is responsible for managing air cargo operations, ensuring timely, safe, and compliant handling of shipments. The role involves coordination between airlines, freight forwarders, ground staff, and customs authorities to facilitate smooth cargo movement. The Air Cargo Executive ensures operational efficiency, documentation accuracy, and high customer satisfaction.Key Responsibilities Cargo OperationsManage the booking, handling, and tracking of air cargo shipments.Ensure proper storage, labeling, and palletization of cargo.Coordinate loading and unloading of cargo with ground handling staff.Handle special cargo types, including perishable, hazardous, and oversized shipments.Monitor cargo movement to prevent delays or discrepancies. Documentation & CompliancePrepare and verify airway bills, invoices, and other shipping documents.Ensure compliance with IATA, DGCA, and international cargo regulations.Maintain accurate records of shipments, deliveries, and cargo transactions.Coordinate with customs authorities for import/export clearance.Implement safety, security, and quality control measures. Customer Service & CoordinationCommunicate with clients, freight forwarders, and vendors regarding cargo status.Resolve customer queries, complaints, and special shipment requests.Provide updates and reports to management on cargo operations and performance metrics.Collaborate with airline, warehouse, and ground staff to ensure smooth cargo flow. Reporting & AdministrationMaintain daily operational logs and shipment records.Prepare reports on cargo volumes, revenue, and operational issues.Assist in planning and optimizing cargo schedules and resources.Monitor inventory of cargo equipment and supplies.Skills & CompetenciesTechnical Skills:Proficiency in cargo management software (e.g., CHAMP, CargoSpot, IBS, Amadeus Cargo).Knowledge of air cargo handling, documentation, and logistics.Understanding of regulatory compliance and safety procedures.Soft Skills:Excellent communication and interpersonal skills.Strong customer service orientation.Problem-solving and decision-making abilities.Teamwork and coordination skills.Attention to detail and accuracy.Additional Attributes:Adaptability to work under pressure and meet tight deadlines.Physical stamina for occasional cargo handling on-site.Willingness to work in shifts, including nights and weekends.Educational QualificationsMinimum: Bachelors degree in Logistics, Supply Chain Management, Aviation, or related field.Preferred: Diploma in Air Cargo Management or Freight Forwarding.Certifications: IATA Cargo Handling Training or equivalent is an advantage.ExperienceEntry Level: Freshers with knowledge of logistics and air cargo operations may apply.Experienced: 06 years of experience in air cargo operations, freight forwarding, or logistics preferred.Work EnvironmentAirport terminals, cargo handling facilities, and offices.Shift-based schedules, including nights, weekends, and public holidays.Frequent coordination with multiple stakeholders in a fast-paced environment.

Responsibilities -Passenger check - in boardingCustomer service at countersBaggage scanning tag printingHelping passengers at gatesCoordination with security airlinesEligibility-10th 12th Pass and AboveAge - 18 37 MaleAge - 18 30 Female Fresher Welcome Good communicationSalary -18000 35000 + PF + ESIC + Overtime + Travel AllowanceJob Location -Kolkata Airport - Patna Airport - Ranchi Airport - Bhubaneswar AirportHow to Apply -Candidates can directly call or WhatsApp - 8017404211;

We are hiring Airport Ground Staff for Passenger Service - Check-In Baggage Handling and Customer Assistance at airport terminals.Responsibilities -Passenger check - in boardingCustomer service at countersBaggage scanning tag printingHelping passengers at gatesCoordination with security airlinesEligibility-10th 12th Pass and AboveAge - 18 37 MaleAge - 18 30 Female Fresher Welcome Good communicationSalary -18000 35000 + PF + ESIC + Overtime + Travel AllowanceJob Location -Kolkata Airport - Patna Airport - Ranchi Airport - Bhubaneswar AirportHow to Apply -Candidates can directly call or WhatsApp - 8017404211;

- Assist in the development and implementation of project plans, including timelines, budgets, and resource allocation, ensuring alignment with company objectives.- Act as a liaison between clients, team members, and management to ensure effective communication and project updates throughout the lifecycle.- Maintain accurate and up-to-date project documentation, including meeting minutes, status reports, contracts, and other related records.- Coordinate with internal teams and external vendors to ensure timely procurement and allocation of resources required for project execution.- Monitor and track project milestones, ensuring that all tasks are completed on schedule, and identify and address potential delays.- Assist in tracking and managing project budgets, ensuring costs are kept within allocated limits and reporting discrepancies as needed.- Proactively identify potential risks and issues, and work with the project team to develop solutions and contingency plans to mitigate them.- Ensure that all project deliverables meet the required standards and comply with legal, financial, and regulatory requirements, especially within real estate and financial services.- Build and maintain positive relationships with clients, contractors, and vendors, addressing any concerns or requests promptly.After project completion, conduct evaluations to assess outcomes, gather feedback from stakeholders, and identify areas for improvement for future projects.

1. Customer Interaction: Handle customer inquiries, complaints, and feedback to ensure high levels of customer satisfaction.2. Service Coordination: Coordinate with service departments to schedule and confirm appointments, and follow up on service completion.3. Complaint Resolution: Assist in resolving customer complaints and coordinate factory assistance when necessary.4. Customer Education: Inform customers about warranty details, maintenance schedules, and proper use of vehicle features, especially safety-related ones.5. Post-Sale Follow-Up: Ensure post-sale customer contacts are made within a specified timeframe and maintain updated customer files.6. Customer Satisfaction Monitoring: Prepare monthly reports on customer satisfaction and discuss findings with management to identify areas for improvement.7. Service Department Liaison: Work closely with sales and service departments to ensure seamless customer experiences.8. Training and Development: Provide training and support to dealership staff to enhance customer service skills.9. Documentation: Maintain records of customer interactions, complaints, and resolutions.10. Marketing and Communication: Write articles for customer newsletters and attend sales, service, and management meetings.

1. Accurately process payroll on a weekly, bi-weekly, or monthly basis for all employees, including those working in warehouses, logistics operations, and management roles.2. Ensure the proper calculation of salaries, overtime, bonuses, and deductions (e.g., taxes, health insurance, retirement contributions).3. Track and manage employee attendance, including monitoring work hours, overtime, and absence records.4. Calculate and process tax withholdings based on applicable local, state, and national tax laws.5. Oversee the use and maintenance of payroll software, ensuring it is up-to-date and functioning efficiently.6. Prepare and submit monthly payroll reports to the finance and accounting departments, including salary breakdowns, tax deductions, and employee benefit contributions.7. Calculate and process final settlements for employees leaving the company, ensuring the proper handling of unused leave, severance pay, or any other entitlements.8. Stay updated on all labor laws and regulations that impact payroll, including wage laws, overtime regulations, and employee rights specific to the logistics sector.9. Manage employee benefits programs, such as health insurance, retirement savings, and other benefits specific to the logistics industry.10. Ensure the confidentiality of payroll data, including employee salaries, tax information, and benefits details.11. Act as the primary point of contact for employees regarding payroll-related queries, including issues related to pay discrepancies, tax deductions, and leave balances.12. Ensure the accurate processing of overtime pay, incentive structures, and other performance-based bonuses within payroll, particularly for logistics employees working in warehouses or in the field.13. Work closely with the finance and accounting departments to reconcile payroll and financial records.

Responsible for installing and configuring software and hardwareResponsible for managing network servers and technology toolsImproving the efficiency of current networksMaximise network efficiency, security and troubleshoot network performance

Serving as the first point of contact for customers seeking technical assistance over the phone or emailPerforming remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customers