Support Technician Jobs

Job Title: Service CoordinatorDepartment: Service / OperationsGender: FemaleQualification:Any GraduationExperience: 1-2 years of relevant experience preferredLocation: RavetEmployment Type: Full-timeOn site We are looking for a Service Coordinator to manage communication and coordination between customers, technicians, and team. The candidate will be responsible for handling service requests, scheduling technician visits, following up on pending jobs, addressing customer queries, and ensuring timely completion of service activities.Key Responsibilities Coordinate with technicians and assign service jobs based on customer requirements. Schedule and coordinate technician visits and customer appointments. Handle incoming customer calls and service-related queries. Register customer complaints and coordinate with the concerned technician/team for resolution. Follow up with technicians regarding pending and ongoing service jobs. Keep customers informed about technician visits, job status, and servi ce progress. Coordinate with customers to confirm appointments and service requirements. Take customer feedback after completion of service work. Maintain accurate service records, customer details, complaint records, and follow-up information. Monitor pending service requests and ensure timely closure. Coordinate effectively between customers, technicians, and management. Escalate unresolved customer issues to the appropriate team or management. Perform other service coordination and administrative tasks as required.Required Skills Excellent verbal communication skills. Polite, professional, and customer-friendly telephone manner. Good coordination and follow-up skills. Basic computer knowledge, including MS Office and email. Good problem-solving and multitasking abilities. Ability to handle customer complaints professionally. Ability to manage multiple service requests and follow-ups. Positive attitude and willingness to learn. Ability to work effectively with technicians, customers, and internal teams. Freshers with good communication skills and a willingness to learn are welcome to apply. Candidates with 1-2 years of experience in service coordination, customer support, telecalling, or a similar role will be preferred.

Key Responsibilities & DutiesCommercial Documentation & Quotation Management:Draft, review, and issue formal price quotations, proforma invoices, and commercial proposals based on sales inputs and pricing guidelines.Receive, verify, and log official Purchase Orders (POs) from clients, ensuring terms, quantities, tax structures (GST), and pricing match agreed proposals.Order Processing & Inter-Departmental Coordination:Punch and process sales orders into the internal system (Tally Prime / SAP / ERP / CRM).Coordinate daily with production, dispatch, warehouse, and logistics teams to track order status and ensure timely delivery.Follow up on client payment terms, outstanding receivables, and dispatch documentation (E-Way bills, tax invoices, delivery challans) in coordination with the accounts team.Client Relationship & Support:Serve as the primary point of contact for client queries regarding order status, stock availability, dispatch tracking numbers, and product spec sheets.Resolve customer complaints or delivery delays by liaising with internal department heads.Sales Reporting & Database Maintenance:Maintain up-to-date customer databases, sales pipeline logs, and order execution registers.Prepare daily, weekly, and monthly sales performance reports, lead conversion summaries, and pending dispatch trackers for management review.

Job DescriptionLocation: Rajarajeswari Nagar, BengaluruPosition: Accounts & Admin Executive (Full-time)About the Role:We are looking for a reliable Accounts & Admin Executive to manage day-to-day accounts, inventory, and office work for our Speech and Hearing clinic. You will handle patient billing, wholesale/retail hearing aid stock, staff attendance, and basic clinic upkeep.Key ResponsibilitiesBilling & Accounts (Marg ERP)Generate bills in Marg ERP for tests (Audiometry, Speech Therapy), direct patients, and wholesale sales.Collect payments (Cash, Card, UPI) and handle petty cash.Maintain basic ledgers, vendor bills, and daily accounts.2.Stock & InventoryKeep track of hearing aids, batteries, and accessories in Marg ERP.Manage both retail stock (for clinic patients) and wholesale orders.Send hearing aids for repair/servicing and track their return.3.Admin & AssetsKeep track of clinic equipment (hearing test machines, computers, furniture).Monitor staff login/logout times and leave records.Maintain basic cleanliness and smooth daily operation of the clinic.RequirementsEducation: B.Com, BBA, or equivalent degree.Experience: 1-3 years in billing and accounts (experience in a clinic, hospital, or small shop is preferred).Software: Good working knowledge of Marg ERP (Mandatory) and MS Excel.Skills: Honest, organized, good communication skills, and punctual.Hours Timings: Monday to Saturday, 11:00am to 8:00pm

Greetings from Shriram Finance Ltd.!We are looking for Kannada, Malayalam & Telugu-speaking candidates for the position of Customer Service Executive- Trainee at our Thoraipakkam, Chennai location.Job Details:- Position: Customer Service Executive- Qualification: HSC to Any Degree- Language: Kannada, Telugu, Malayalam- Salary: 16,000 take-home per month- Shift Timing: 9:00 AM to 6:30 PM- Weekoff: 5 Days working and 2 Days weekoff- Location: Thoraipakkam, Chennai- Joining: Immediate joiners preferredPls contact or share your resume

Job description:Sales Coordinator (Female)Company: Sundawn IndustriesIndustry: Plywood, Timber & Building MaterialsDepartment: Sales & Business DevelopmentLocation: Delhi-NCREmployment Type: Full-Time, PermanentExperience: 1-4 YearsQualification: Graduate in any disciplineAbout the RoleSundawn Industries is looking for a proactive, confident, and result-oriented Female Sales Coordinator cum Lead Generation Executive to generate business enquiries, contact potential customers, follow up on leads received through social media and other platforms, and convert prospects into sales opportunities.The candidate will be primarily responsible for outbound calling, lead generation, handling incoming enquiries, identifying customer requirements, and coordinating with the sales team to drive business growth. Good communication, convincing skills, and a strong follow-up approach are essential for this role.Key ResponsibilitiesLead Generation & Outbound CallingGenerate new business leads through outbound calls, online research, business directories, and other relevant platforms.Call potential customers, builders, architects, interior designers, contractors, dealers, and institutional buyers.Identify prospective customers and introduce the company's products, including plywood, timber, laminates, and related building materials.Understand customer requirements, explain product offerings, and generate interest in the company's products.Build and maintain a database of prospective customers for future business opportunities.Social Media & Online Lead ManagementHandle enquiries and leads received through social media platforms, the company website, online portals, and other digital channels.Contact incoming leads promptly and understand their product requirements, budgets, and purchase timelines.Follow up consistently with interested prospects to move them towards quotations, meetings, and sales.Maintain records of all incoming leads, calls, customer interactions, and follow-up activities.Identify potential opportunities from online enquiries and convert them into qualified sales leads.Sales Conversion & Customer Follow-upFollow up with prospective customers until the enquiry progresses to a quotation, order, or sale.Share product information, catalogues, and quotations with potential customers as required.Coordinate with the sales team for pricing, product availability, meetings, and commercial negotiations.Maintain relationships with existing customers and explore opportunities for repeat business.Track lead conversion, pending enquiries, and reasons for lost sales.Work towards achieving monthly targets for calls, qualified leads, follow-ups, and sales conversions.Sales Coordination & ReportingMaintain daily calling reports, lead databases, customer details, and sales follow-up records using MS Excel.Prepare daily, weekly, and monthly reports on leads generated, calls made, enquiries received, and conversions achieved.Coordinate with internal departments and the sales team to ensure timely responses to customer enquiries.Maintain accurate customer information and ensure timely follow-up on every active lead.Required Candidate ProfileFemale candidate preferred.Graduate in any discipline.1-4 years of experience in telecalling, lead generation, telesales, inside sales, or sales coordination preferred.Excellent communication, convincing, and customer-handling skills.Confidence in making outbound calls and speaking with new customers.Ability to follow up regularly and convert enquiries into business opportunities.Basic computer knowledge and proficiency in MS Excel, MS Word, and email communication.Ability to manage multiple leads and maintain accurate records.Knowledge of CRM software is not mandatory; lead tracking can be managed through Excel and internal reporting systems.Experience in plywood, timber, construction, interiors, or building materials will be an added advantage.Key SkillsLead Generation, Outbound Calling, Telecalling, Telesales, Inside Sales, Sales Conversion, Customer Relationship Management, Social Media Lead Handling, Online Enquiry Management, Customer Follow-up, MS Excel, Sales Reporting, Database Management, Communication Skills, Convincing Skills, Sales Coordination.Performance ExpectationsGenerate new leads through outbound calls and online enquiries.Respond promptly to leads received through social media and other platforms.Maintain consistent follow-ups with prospective customers.Convert qualified leads into quotations, meetings, and sales opportunities.Maintain accurate lead records and submit daily activity reports.Contribute to the achievement of monthly sales and lead conversion targets.How to ApplyInterested candidates are requested to share their updated CV using the contact details below.Company: Sundawn IndustriesEmail: hr.sundawn@gmail.comContact Numbers: 9289221471 / 9289997469Benefits:Cell phone reimbursementCommuter assistanceInternet reimbursementPaid sick time

Key Responsibilities & Duties Call Management: Manage large volumes of incoming customer calls promptly, professionally, and courteously. Query Resolution: Listen actively to understand customer issues, diagnose problems, and provide accurate, efficient solutions. Product Knowledge: Stay fully updated on company products, services, billing policies, and processing systems to address customer questions confidently. Data Logging: Record detailed, accurate summaries of customer interactions, complaints, and actions taken in the CRM database. Escalation Handling: Identify complex or high-priority issues and escalate them to the appropriate department or supervisor according to established protocols. Quality Assurance: Meet or exceed team key performance indicators (KPIs) including Average Handle Time (AHT), First Call Resolution (FCR), and Quality Assurance (QA) scores. Customer Retention: De-escalate tense situations with upset or frustrated customers through empathy, patience, and effective conflict resolution

Process: Zomato Customer Support (Voice/Chat)Job Responsibilities:* Handle customer queries via Voice/Chat.* Resolve issues related to orders, payments, cancellations, refunds, and deliveries.* Deliver excellent customer service while maintaining quality standards.* Escalate unresolved concerns to the relevant team.Eligibility:* 12th Pass / Undergraduate / Graduate* Freshers & Experienced candidates can apply* Good communication skills in English & Hindi* Additional regional language proficiency is an advantage:* Bengali* Kannada* Tamil* Telugu* Marathi

Company Name: MilestoneWork From Home Job VacancyJob Recruitment :- Customer Support ExecutiveWork Mode: Work From HomeWork Device: Mobile PhoneMonthly Salary: 16,000Weekly Payment Option: 4,000 per weekQualification: 12th PassCandidates: Male & FemaleExperience: Freshers & Experienced BothLanguage: Hindi or EnglishInterested candidates can apply now!Apply Today - Limited Vacancies!

Customer Service Job focuses on interacting with customers to provide information, address inquiries, resolve issues, and ensure a positive overall experience with a company's products or services. Customer service professionals serve as the primary link between a brand and its clients.Here is a detailed breakdown of what a customer service role entails:Key ResponsibilitiesInquiry Handling: Answer questions regarding products, services, billing, policies, and order statuses via phone, email, live chat, or social media.Problem Resolution: Identify, troubleshoot, and resolve customer complaints or technical difficulties in a timely and empathetic manner.Order Processing: Assist customers with placing orders, processing returns, issuing refunds, or updating account details.Record Keeping: Maintain accurate logs of customer interactions, transactions, feedback, and escalations using CRM (Customer Relationship Management) software.Escalation Management: Recognize when an issue requires higher-level support and transfer complex cases to specialized departments or supervisors.

We are looking for an organized and proactive Operations Services Coordinator to support operational work orders, vendor coordination, service documentation, invoice processing, compliance tracking, and operational reporting. The role will act as a coordination point between Site Operations, Procurement, Accounts Payable, and external suppliers to ensure work orders are completed, properly documented, invoices are supported, and open issues are followed up and closed on time.The ideal candidate should have strong coordination and follow-up skills, good knowledge of MS Excel and reporting, and the ability to manage multiple stakeholders, vendors, and operational activities independently.Key Responsibilities:Manage and track operational work orders from assignment through completion and final closure.Monitor open, aging, and overdue work orders and follow up with relevant teams and vendors.Verify work order completion and ensure all required documentation and approvals are available.Coordinate with suppliers regarding pending work, service updates, corrective actions, and deliverables.Maintain updated vendor contacts, communication records, and escalation details.Ensure suppliers submit service reports and follow up on missing or delayed documentation.Coordinate with Site Operations and vendors to resolve incomplete or inaccurate service documentation.Support invoice processing by ensuring completed work orders have the required supporting documents.Track invoice aging, payment status, discrepancies, and unresolved disputes.Coordinate with Accounts Payable, Procurement, Site Operations, and suppliers to resolve invoice-related issues.Prepare and maintain weekly and monthly operational reports, dashboards, and scorecards.Track vendor response time, work order completion, service-report compliance, and other performance metrics.Identify recurring vendor or site-level issues and escalate them to the appropriate stakeholders.Support vendor performance reviews and prepare data for periodic business reviews.Monitor site-level compliance with established processes, SOPs, documentation requirements, and service timelines.Maintain accurate operational records and ensure timely escalation and closure of pending actions.Required Skills & Qualifications:Bachelor's degree or equivalent qualification preferred.2-5 years of experience in operations coordination, vendor management, facilities coordination, procurement support, work order management, or service administration.Strong hands-on knowledge of MS Excel, including tracking, reconciliation, reporting, and data analysis.Experience in vendor coordination and cross-functional stakeholder management.Good understanding of invoice workflows and Accounts Payable coordination.Experience preparing MIS reports, dashboards, KPIs, or vendor performance reports.Strong organizational and time-management skills.Excellent follow-up and communication skills.Ability to identify discrepancies, track exceptions, and ensure timely resolution.Strong attention to detail and accuracy.Ability to work independently and manage multiple tasks and deadlines.Good judgment to resolve routine issues and escalate critical or unresolved matters appropriately.Experience with ERP, CMMS, or other work order management systems will be an advantage.Experience in data center, critical infrastructure, facilities management, or procurement operations will be an added advantage.

We are looking for a Customer Service Manager to join our team in Mumbai. This role requires a dedicated individual with 1 to 5 years of experience who is passionate about visiting clients and providing service. nnKey responsibilities include:nn- Team Leadership: You will oversee a team of customer service representatives, ensuring they have the resources and support they need to assist customers effectively.n n- Customer Interaction: You will handle escalated customer inquiries and complaints, providing solutions and maintaining a high level of customer satisfaction.nn- Training and Development: You will conduct training sessions to enhance the skills of the customer service team, ensuring they are knowledgeable about products and services.nn- Performance Monitoring: You will track and analyze team performance metrics to identify areas for improvement and implement strategies for enhancing service quality.nn- Process Improvement: You will work on developing and implementing customer service policies and procedures to optimize operations and customer interactions.nnRequired skills include strong communication abilities, problem-solving skills, and experience in managing teams. You should also be detail-oriented, organized, and capable of working independently from home. A graduate degree is necessary, and familiarity with customer service software or tools will be advantageous. A positive attitude and a commitment to customer satisfaction are essential for success in this role.

Civil Guruji Pvt. Ltd. is looking for an enthusiastic and target-oriented Sales Personality to join our team. - Sales CoordinatorThe role involves lead generation, calling, follow-ups, sales conversion, college visits, company collaboration & business development to promote our training programs.Key ResponsibilitiesHandle inbound/outbound calls and follow up with potential customers.Explain training programs, fees, offers and enrollment process.Generate and convert leads into admissions.Visit colleges and educational institutions for business development.Coordinate and organize workshops, seminars and career sessions at colleges.Interact with students and generate quality leads.Build and maintain collaborations with companies, organizations and industry partners for training, recruitment, corporate programs and other business opportunities.Maintain lead records and follow-up status.Coordinate with the internal team for lead conversion and student onboarding.Achieve daily and monthly sales targets.RequirementsGood communication and convincing skills.Comfortable with calling as well as field/college visits.Good interpersonal and presentation skills.Target-oriented and self-motivated.Sales/Telecalling/Business Development experience preferred.Freshers with good communication and confidence can also apply.Job Type: Full-time

Job DescriptionWe are hiring Customer Support Executives for voice processes with a leading multinational company in Chandigarh and Mohali. We welcome applications from both fresh graduates and experienced professionals.Key ResponsibilitiesHandle inbound and outbound customer interactions via voice.Provide technical assistance and customer support.Identify customer concerns, troubleshoot issues, and recommend appropriate solutions.Respond to customer queries through calls, email, and chat.Maintain a high level of customer satisfaction by delivering quality service.Accurately document customer interactions and follow company processes.EligibilityGraduation is mandatory.Freshers and experienced candidates are welcome to apply.Strong English communication skills are required.Willingness to work in US shift/night shift schedules.Candidates who graduated up to 2025 should have all original semester DMCs.2026 graduates should have their final semester online result along with all original DMCs from previous semesters.Compensation & BenefitsAnnual CTC: 2.42 LPA - 3.24 LPA (based on skills and interview performance).Night Shift Allowance (as per company policy).Monthly Performance Bonus of up to 7,000.Monthly Incentive Opportunities.Cab facility for eligible employees.Cashless Medical Insurance Coverage of up to 1 Lakh.247 Medical Helpline.Paid Leave Benefits as per company policy.5-day work week with rotational weekly offs.

Key ResponsibilitiesProvide technical support via phone, email, chat, remote access, or onsite visits.Troubleshoot and resolve hardware, software, application, and network-related issues.Log, track, and manage support tickets through a ticketing system.Diagnose root causes of technical problems and implement appropriate solutions.Escalate complex issues to senior support teams when necessary.Install, configure, and maintain hardware, software, and operating systems.Assist customers with product setup, upgrades, and system usage.Maintain accurate documentation of incidents, resolutions, and support procedures.Monitor system performance and proactively identify potential issues.Ensure compliance with service level agreements (SLAs) and quality standards.

Key ResponsibilitiesDesign, develop, and test hardware systems and components.Install, configure, and maintain computer hardware and peripheral devices.Diagnose and troubleshoot hardware-related issues.Conduct performance testing and quality assurance of hardware products.Collaborate with software, production, and engineering teams for system integration.Prepare technical documentation, specifications, and test reports.Perform preventive maintenance and hardware upgrades.Ensure compliance with industry standards and safety regulations.Support manufacturing and production teams in resolving hardware concerns.Evaluate and recommend hardware improvements and new technologies.

We are seeking a Customer Care Executive to join our dynamic team in Nashik. This is a full-time position ideal for individuals with little to no experience who are eager to start their careers in customer service. You will be responsible for enhancing customer satisfaction by providing exceptional service.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls and messages from customers, addressing their questions or concerns promptly and effectively.- Provide Product Information: Educate customers about our products or services, ensuring they have the necessary information to make informed decisions.- Resolve Complaints: Actively listen to customer complaints, work to understand their issues, and provide appropriate solutions in a timely manner.- Maintain Customer Records: Accurately document customer interactions and transactions in our system to ensure reliable follow-up and record-keeping.- Collaborate with Teams: Work closely with different teams to resolve customer issues and improve service delivery, providing input on customer feedback.Required Skills and Expectations:- Excellent Communication Skills: Strong verbal and written communication abilities are essential for effectively interacting with customers.- Customer-focused Mindset: A genuine desire to help and serve customers to ensure their experience is positive.- Problem-solving Abilities: Capability to think critically and address challenges creatively while remaining calm under pressure.- Basic Computer Skills: Familiarity with computers and software for documentation and communication purposes.- Team Player: Willingness to work collaboratively with others and contribute to a positive team environment. This role is a great opportunity for anyone looking to develop their career in customer service within a supportive team.