Reservations Jobs

Customer Assistance: Answer inbound phone calls, chats, or emails regarding ticket prices, seat availability, and travel itineraries.Booking and Issuance: Process new ticket orders, make reservations, and issue valid passes or tickets.Modifications and Refunds: Handle cancellations, rebookings, and refund requests according to company rules.Payment Processing: Handle secure financial transactions and verify billing details.HR RINKI-9282648199

We are seeking a highly organized, detail-oriented Holiday Package Curator & Reservation Manager to join our travel team. This dual-responsibility role requires a passion for crafting bespoke travel experiences and the technical expertise to execute seamless bookings. You will be entirely responsible for designing, pricing, and booking both domestic and international travel itineraries.Key Responsibilities1. Itinerary Curation & DesignTailor-made Packages: Design unique, end-to-end domestic and international holiday itineraries based on client preferences.Supplier Research: Source, evaluate, and negotiate with local destination management companies (DMCs), hotels, and local guides.Costing & Pricing: Calculate accurate package costs, manage profit margins, and generate competitive client quotes.Trend Analysis: Keep up-to-date with global travel trends, visa changes, and new hot spots to offer fresh travel ideas.2. Reservation & Operations ManagementEnd-to-End Bookings: Handle complete booking files for flights, hotels, resorts, and local taxi/transportation networks.Global Systems: Manage both domestic regional bookings and complex international multi-city transport linkages.GDS & Portal Utilization: Use Global Distribution Systems (GDS) and B2B travel portals for flight and hotel ticketing.Documentation: Issue flight tickets, hotel vouchers, travel insurance, and comprehensive daily itineraries to clients.3. Client Support & CoordinationPre-Travel Briefing: Advise clients on mandatory visa rules, currency guidelines, and country-specific travel protocols.On-Trip Assistance: Act as the primary point of contact to resolve real-time booking changes, flight delays, or emergencies.Required Skills & Qualifications* Experience: Minimum 1 yr

We are looking for a skilled Reservation Executive to join our team in Kolkata. The ideal candidate should have 3 to 5 years of experience in a similar role and hold a degree in B.A, B.C.A, or B.Com. The position requires a female candidate who is comfortable working full-time in an office environment.Key Responsibilities:- Managing Reservations: Handle all booking requests from clients, ensuring accuracy and efficiency in processing their needs.- Customer Service: Provide exceptional support to clients by answering inquiries and resolving issues related to reservations quickly and effectively.- Data Entry and Management: Maintain accurate records of bookings and cancellations in the reservation system to ensure reliable tracking and reporting.- Coordination with Other Departments: Work closely with sales and operations teams to ensure seamless service delivery and to handle special requests.- Reporting: Generate and analyze reports related to reservations and customer feedback to support decision-making processes.Required Skills and Expectations:The successful candidate should possess excellent communication skills, both verbal and written, to interact effectively with clients and team members. Strong organizational skills are necessary to manage multiple bookings and deadlines efficiently. Proficiency in reservation software and Microsoft Office is essential. The candidate should also demonstrate a customer-focused attitude with problem-solving skills to handle challenges as they arise. A proactive approach and attention to detail are crucial for success in this role.

Responsibilities of the Candidate:Handle customer inquiries through calls, emails, and direct interactions.Process and manage holiday package reservations efficiently.Provide accurate information regarding travel packages, resort availability, and booking details.Deliver excellent customer service and ensure customer satisfaction.Coordinate with internal departments to manage reservations and customer requests.Support sales activities by promoting holiday memberships and travel packages.Maintain customer records and update CRM systems regularly.Resolve customer concerns and provide timely solutions.Build and maintain long-term relationships with clients.

Min 2 years of experience in Ticketing Should be IATA certified Having knowledge in GDS & NDC Should be able to speak Malayalam, English ( knowing Tamil, Hindi is an added advantage ) Job Type: Full-time

We are looking for an experienced hospitality professional from the inbound travel trade ecosystem to lead sales and reservations for a luxury heritage hospitality setup in Old Delhi.The role requires someone with strong inbound tourism exposure, excellent relationships within the travel trade ecosystem, and the ability to drive occupancy, bookings, and guest experience through strategic partnerships and effective reservation management.Key ResponsibilitiesDrive inbound sales across FIT, group, and corporate segmentsManage reservations, occupancy planning, inventory, and rate strategiesBuild and maintain strong relationships with DMCs, international tour operators, travel agents, and OTA platformsConvert inquiries into confirmed bookings through proposal management, negotiations, and timely follow-upsCoordinate closely with operations and guest services teams to ensure seamless guest experiencesLead and mentor the reservations team to ensure operational efficiency and service excellenceMonitor market trends, competitor activity, and customer preferences to drive business growthMaintain accurate reservation records, forecasting, and reporting systemsIdeal Candidate10-15 years of experience in hotel sales and reservations within luxury, boutique, or heritage hospitalityStrong network within inbound travel trade and DMC ecosystemDeep understanding of international inbound tourism markets and buyer behaviourStrong communication, negotiation, and stakeholder management skillsProficiency in PMS/CRS systems and OTA managementCandidates should preferably be based out of DelhiImportant NoteCandidates from inbound travel trade backgrounds will be strongly preferredCandidates from domestic travel trade or outbound travel trade backgrounds will not be suitable for this role Interested candidates can share their profiles at:jobs@thepeopleorder.com

We are seeking an enthusiastic International Travel Sales Executive to join our team in Delhi. This role is ideal for individuals passionate about travel and customer service, helping clients plan their dream trips abroad.Key responsibilities include:- Client Engagement: Meet and interact with clients to understand their travel needs, preferences, and budget constraints, ensuring personalized service.- Travel Planning: Assist clients in selecting travel destinations, accommodations, and activities by providing expert advice and tailored suggestions that fit their interests.- Sales Management: Promote and sell various travel packages, deals, and services, aiming to meet or exceed sales goals each month.- Booking Coordination: Handle all aspects of travel bookings, including flights, hotels, and transportation, ensuring accuracy and timely confirmation.- Customer Support: Provide ongoing support before, during, and after travel, addressing any issues or concerns clients may have.To succeed in this role, candidates should possess strong communication and interpersonal skills. A good understanding of travel destinations and a keen eye for detail are essential. Candidates must be comfortable working in an office environment and should demonstrate a commitment to providing exceptional service. A positive attitude, ability to work in a fast-paced setting, and a passion for travel are highly valued. Additionally, candidates should be able to work collaboratively with team members to achieve common goals.

We are looking for an enthusiastic Airport Information Desk Executive to provide excellent customer service at our Kolkata airport location. This entry-level position is ideal for freshers who are eager to work in a dynamic environment.As an Airport Information Desk Executive, your key responsibilities will include greeting passengers and providing accurate information regarding flight schedules, baggage claims, and airport facilities. You will assist travelers with directions and any inquiries they may have, ensuring they feel welcomed and supported during their time at the airport.You will also be responsible for managing communication with airport staff and airlines to relay important information and updates to passengers. Additionally, you will help maintain a clean and organized information desk area, promoting a professional image.To succeed in this role, you should possess strong communication skills and a friendly demeanor. A good understanding of basic customer service principles is essential, along with the ability to remain calm under pressure. Flexibility in working hours is also expected, as airport operations run 24/7.Candidates should have completed at least a 10th-grade education and be open to learning new skills. An interest in the travel industry will be an advantage. A proactive approach to problem-solving and the ability to work well in a team will contribute to your success in this role.

As a Domestic Reservation Executive in Kolkata, you will play a crucial role in managing customer bookings for travel services within India. This position is ideal for fresh graduates, particularly female candidates, looking to start their careers in the hospitality and travel sector.Key Responsibilities:- Customer Interaction: Respond to inquiries from clients regarding travel options, prices, and availability, ensuring excellent customer service through effective communication.- Booking Management: Process reservations for flights, hotels, and other travel services accurately, ensuring all bookings meet company policies and client preferences.- Data Entry: Maintain accurate records of bookings and customer interactions in the reservation system, updating information as needed to keep data current and precise.- Issue Resolution: Address and resolve any customer issues or complaints related to bookings swiftly, ensuring client satisfaction and building long-term relationships.- Collaborate with Team: Work closely with colleagues and other departments to streamline processes and enhance service delivery, contributing positively to the team environment.Required Skills and Expectations:Candidates should possess excellent verbal and written communication skills, along with a strong customer service mindset. Attention to detail is essential for managing bookings and resolving issues. Proficiency in basic computer applications and a willingness to learn new software will be advantageous. A positive attitude, the ability to work in a team, and a commitment to providing great service are key traits for success in this role.

Reservation ExecutiveMinimum 0-1 Year + in Hospitality and Reservation

As an Airport Information Desk Associate, your main job will be to help travelers at the airport by providing them with useful information and support. You will play a key role in ensuring that passengers have a smooth and pleasant experience.Key Responsibilities:- Assist Passengers: Greet travelers warmly and assist them with their inquiries about flights, terminals, and airport facilities, ensuring they feel welcomed and informed.- Provide Information: Offer accurate details about flight timings, boarding procedures, baggage policies, and other airport services to help passengers navigate their travel plans effectively.- Handle Queries: Respond to questions and concerns efficiently, acting as the first point of contact for any issues that arise, ensuring quick resolutions.- Manage Waiting Areas: Keep the information desk and surrounding areas organized and clean, creating a welcoming environment for travelers.- Report Issues: Inform management about any significant issues or passenger complaints so they can be addressed promptly and effectively.Required Skills and Expectations:- Strong interpersonal and communication skills to interact effectively with diverse travelers.- Ability to remain calm under pressure and manage multiple inquiries simultaneously.- Basic knowledge of airport operations and services is a plus, although training will be provided.- A friendly and approachable attitude, ensuring all passengers feel valued and cared for.- Willingness to work flexible hours, including weekends and holidays, to accommodate the busy airport schedule.

We are looking for a diligent and enthusiastic Ticket Support Executive to join our team in Kolkata. This entry-level position is ideal for individuals eager to start a career in customer service.Key Responsibilities:- Customer Support: Assist customers by responding to inquiries and resolving issues via ticketing systems, ensuring a positive experience.- Issue Tracking: Monitor and document customer concerns, categorizing tickets to identify trends and frequent issues, which helps improve service quality.- Collaboration: Work closely with other team members and departments to communicate customer feedback and escalate complex issues when necessary.- Follow-Up: Ensure timely follow-up on outstanding tickets to guarantee that customer queries are addressed promptly and effectively.Required Skills and Expectations:Candidates should have a minimum education of 10th pass and demonstrate a strong willingness to learn. We expect applicants to possess good communication skills, both written and verbal, to engage effectively with customers. Basic computer knowledge is essential to navigate support tools and document issues. A patient and empathetic approach towards customers is critical, as is the ability to work collaboratively in a team environment. Ideal candidates should exhibit problem-solving skills and maintain a positive attitude even in challenging situations. Flexibility and punctuality are also important for achieving team goals and meeting customer expectations.

As an Airport Information Desk Associate in Kolkata, you will serve as the first point of contact for travelers, helping them with their inquiries and ensuring a positive experience at the airport. This role is suitable for individuals with little to no work experience.Key responsibilities include greeting passengers and providing clear information about flights, services, and airport facilities. You will assist travelers in finding their gates, luggage services, and other essential locations within the airport. Additionally, you will handle lost and found items, ensuring they are returned to their rightful owners.Another responsibility is to address customer concerns, listening empathetically and offering solutions to enhance their travel experience. You will also maintain a clean and organized information desk, ensuring that materials are stocked and up-to-date.To succeed in this role, you should have excellent communication skills to interact effectively with passengers from diverse backgrounds. Being friendly, approachable, and patient will help create a welcoming environment. Basic computer skills are essential for accessing flight information and maintaining records. You should be able to work well under pressure, especially during busy travel times, and be ready to resolve issues promptly and efficiently. A positive attitude and a focus on customer service are crucial for ensuring that all travelers feel valued and assisted.

We are looking for enthusiastic individuals to join our team in Kolkata as Ticketing and Reservations staff. This role is ideal for freshers who have completed their 10th grade and are eager to start a career in the travel and hospitality industry.Key Responsibilities:- Booking Management: Assist customers with making travel reservations for flights, hotels, and other services, ensuring accuracy and adherence to company policies.- Customer Support: Provide excellent customer service by answering queries via phone, email, or in person, handling complaints, and offering solutions to meet customer needs.- Ticket Issuance: Process ticketing forms and ensure that all necessary details are captured correctly to produce valid tickets for travel.- Database Maintenance: Keep records of bookings and customer interactions updated in the system, ensuring that all information is accurate and easily retrievable.Required Skills and Expectations:Candidates should have a strong understanding of customer service principles and the ability to communicate clearly and professionally. Attention to detail is important since accurate bookings are critical to customer satisfaction. Basic computer skills are necessary to manage reservations and maintain databases effectively. Additionally, candidates should have good problem-solving skills, be quick learners, and demonstrate a positive attitude towards teamwork and collaboration. A passion for travel and eagerness to grow within the industry will be beneficial.

Job descriptionThe candidate is to serve flight reservations and group ticketing.>Knowledge of CRSs eg. Amadeus and Galileo>Experience in Issuing International Ticket is a mustRequired Candidate profile>Bachelor degree & IATA certificate/diploma.