Reservations Jobs

We are looking for a dedicated Air Ticketing Agent to join our team in Bankura. This role involves managing ticket bookings efficiently and providing excellent service to customers. The ideal candidate should be detail-oriented and have a passion for travel.**Key Responsibilities:**- **Manage Ticket Bookings:** Handle booking requests, cancellations, and changes while ensuring accuracy in all transactions.- **Customer Support:** Respond to customer inquiries regarding ticket prices, availability, and travel options, providing them with timely and helpful information.- **Coordinate with Airlines:** Work closely with airline representatives to ensure smooth ticketing operations and resolve any issues that may arise during the booking process.- **Maintain Records:** Keep accurate records of all bookings and transactions, ensuring data is organized and up to date for reference.- **Follow Company Procedures:** Adhere to company policies and guidelines related to ticketing and customer service to maintain high standards of operation.**Required Skills and Expectations:**- **Communication Skills:** The candidate should be able to communicate effectively with customers and team members, both in writing and verbally.- **Attention to Detail:** Precision is essential in ticketing; candidates must check all information thoroughly to avoid errors.- **Basic Computer Skills:** Familiarity with computer operations and travel booking software is necessary to perform daily tasks efficiently.- **Team Player:** Ability to work well in a team environment, supporting colleagues and contributing to a positive workplace culture.- **Enthusiasm for Travel:** A genuine interest in the travel industry and eagerness to learn about new destinations and ticketing processes.

Responsibilities of the Candidate:Handle customer inquiries through calls, emails, and direct interactions.Process and manage holiday package reservations efficiently.Provide accurate information regarding travel packages, resort availability, and booking details.Deliver excellent customer service and ensure customer satisfaction.Coordinate with internal departments to manage reservations and customer requests.Support sales activities by promoting holiday memberships and travel packages.Maintain customer records and update CRM systems regularly.Resolve customer concerns and provide timely solutions.Build and maintain long-term relationships with clients.

Min 2 years of experience in Ticketing Should be IATA certified Having knowledge in GDS & NDC Should be able to speak Malayalam, English ( knowing Tamil, Hindi is an added advantage ) Job Type: Full-time

We are looking for an experienced hospitality professional from the inbound travel trade ecosystem to lead sales and reservations for a luxury heritage hospitality setup in Old Delhi.The role requires someone with strong inbound tourism exposure, excellent relationships within the travel trade ecosystem, and the ability to drive occupancy, bookings, and guest experience through strategic partnerships and effective reservation management.Key ResponsibilitiesDrive inbound sales across FIT, group, and corporate segmentsManage reservations, occupancy planning, inventory, and rate strategiesBuild and maintain strong relationships with DMCs, international tour operators, travel agents, and OTA platformsConvert inquiries into confirmed bookings through proposal management, negotiations, and timely follow-upsCoordinate closely with operations and guest services teams to ensure seamless guest experiencesLead and mentor the reservations team to ensure operational efficiency and service excellenceMonitor market trends, competitor activity, and customer preferences to drive business growthMaintain accurate reservation records, forecasting, and reporting systemsIdeal Candidate10-15 years of experience in hotel sales and reservations within luxury, boutique, or heritage hospitalityStrong network within inbound travel trade and DMC ecosystemDeep understanding of international inbound tourism markets and buyer behaviourStrong communication, negotiation, and stakeholder management skillsProficiency in PMS/CRS systems and OTA managementCandidates should preferably be based out of DelhiImportant NoteCandidates from inbound travel trade backgrounds will be strongly preferredCandidates from domestic travel trade or outbound travel trade backgrounds will not be suitable for this role Interested candidates can share their profiles at:jobs@thepeopleorder.com

We are seeking an enthusiastic International Travel Sales Executive to join our team in Delhi. This role is ideal for individuals passionate about travel and customer service, helping clients plan their dream trips abroad.Key responsibilities include:- **Client Engagement:** Meet and interact with clients to understand their travel needs, preferences, and budget constraints, ensuring personalized service.- **Travel Planning:** Assist clients in selecting travel destinations, accommodations, and activities by providing expert advice and tailored suggestions that fit their interests.- **Sales Management:** Promote and sell various travel packages, deals, and services, aiming to meet or exceed sales goals each month.- **Booking Coordination:** Handle all aspects of travel bookings, including flights, hotels, and transportation, ensuring accuracy and timely confirmation.- **Customer Support:** Provide ongoing support before, during, and after travel, addressing any issues or concerns clients may have.To succeed in this role, candidates should possess strong communication and interpersonal skills. A good understanding of travel destinations and a keen eye for detail are essential. Candidates must be comfortable working in an office environment and should demonstrate a commitment to providing exceptional service. A positive attitude, ability to work in a fast-paced setting, and a passion for travel are highly valued. Additionally, candidates should be able to work collaboratively with team members to achieve common goals.

We are looking for an enthusiastic Airport Information Desk Executive to provide excellent customer service at our Kolkata airport location. This entry-level position is ideal for freshers who are eager to work in a dynamic environment.As an Airport Information Desk Executive, your key responsibilities will include greeting passengers and providing accurate information regarding flight schedules, baggage claims, and airport facilities. You will assist travelers with directions and any inquiries they may have, ensuring they feel welcomed and supported during their time at the airport.You will also be responsible for managing communication with airport staff and airlines to relay important information and updates to passengers. Additionally, you will help maintain a clean and organized information desk area, promoting a professional image.To succeed in this role, you should possess strong communication skills and a friendly demeanor. A good understanding of basic customer service principles is essential, along with the ability to remain calm under pressure. Flexibility in working hours is also expected, as airport operations run 24/7.Candidates should have completed at least a 10th-grade education and be open to learning new skills. An interest in the travel industry will be an advantage. A proactive approach to problem-solving and the ability to work well in a team will contribute to your success in this role.

As a Domestic Reservation Executive in Kolkata, you will play a crucial role in managing customer bookings for travel services within India. This position is ideal for fresh graduates, particularly female candidates, looking to start their careers in the hospitality and travel sector.Key Responsibilities:- **Customer Interaction**: Respond to inquiries from clients regarding travel options, prices, and availability, ensuring excellent customer service through effective communication.- **Booking Management**: Process reservations for flights, hotels, and other travel services accurately, ensuring all bookings meet company policies and client preferences.- **Data Entry**: Maintain accurate records of bookings and customer interactions in the reservation system, updating information as needed to keep data current and precise.- **Issue Resolution**: Address and resolve any customer issues or complaints related to bookings swiftly, ensuring client satisfaction and building long-term relationships.- **Collaborate with Team**: Work closely with colleagues and other departments to streamline processes and enhance service delivery, contributing positively to the team environment.Required Skills and Expectations:Candidates should possess excellent verbal and written communication skills, along with a strong customer service mindset. Attention to detail is essential for managing bookings and resolving issues. Proficiency in basic computer applications and a willingness to learn new software will be advantageous. A positive attitude, the ability to work in a team, and a commitment to providing great service are key traits for success in this role.

Reservation ExecutiveMinimum 0-1 Year + in Hospitality and Reservation

We are looking for dedicated rese associate to join our growing team , associate will be responsible for handling calls , guest handling, room booking and they will also represent brand , perks and benefits are best in industry

Phone Booking (Customer & Agents) Inform to customer for Bus Cancellation and other information. Guide to customer about route & pickup Place. Co-ordination with driver. Able to Communicate with walk-in Customer Telephonic Booking Online booking

We are Looking for Reservation Staff Who Can Manage to Take Company Leads and also Can Lead the Team Must have Good Communication Skills Reservation Skill Computer Knowledge Negotiation Skills We have Vacancy for Reservation Staff

Reservation Counter Staff (or Reservation Agents) manage customer bookings for hotels, airlines, or travel companies by processing reservations, answering inquiries via phone/email/in-person, and handling payments. They ensure accurate data entry, provide service information, and maximize revenue through up-selling. Key ResponsibilitiesBooking Management: Process, modify, and cancel reservations using specialized software.Customer Service: Address customer inquiries regarding availability, pricing, and services.Payment Processing: Handle payments, deposits, and issue confirmations.Information Provision: Provide detailed information on itineraries, seating, or room types.Record Keeping: Maintain accurate guest records and, in hotels, prepare arrival lists for the front office.Sales & Promotions: Actively promote hotel packages, special offers, or airline services to increase revenue. Qualifications & SkillsEducation: High school diploma or equivalent is usually required.Experience: Previous experience in customer service, hospitality, or travel industry ticketing is preferred.Communication: Strong verbal and written communication skills.Technical Skills: Proficiency in reservation software, GDS (Global Distribution Systems), and Microsoft Office.Soft Skills: High attention to detail, ability to handle high-stress situations, and strong organizational skills. Typical Working ConditionsMay work in shifts, including evenings, weekends, and holidays, particularly in 24-hour industries like hotels.Fast-paced environment requiring multitasking between phones and computer systems.

Air Executive Officer Duty DescriptionThe duties and responsibilities of an air executive officer in an airline context include overseeing the strategic direction of the airline, making high-level decisions, and ensuring operational excellence. They work closely with other top executives and the board of directors to establish policies and business objectives. Executive officers have the final decision-making power and often participate in the development and implementation of strategic plans, marketing strategies, and significant business decisions. They also represent the airline in negotiations with customers, suppliers, government officials, and other key contacts to secure the airline's position. Additionally, executive officers must ensure the airline is continually growing, profitable, and moving towards achieving its mission and long-term goals.

Candidate must have work experience as a Hostess. Must have good communication skills. Greeting the Guest. Seating the Guest and suggesting the menu and items to the guest. Looking after the guest comfortable dining.

We are looking for a Front Office Executive to manage front desk operations during the night shift or rotational shifts. The ideal candidate should be presentable, courteous, and capable of handling guest interactions, reservations, and basic operational coordination with efficiency and professionalism.Key ResponsibilitiesHandle guest check-in and check-out procedures smoothlyManage night audit activities and daily closing reports (for night shift)Attend to guest queries, requests, and complaints promptlyHandle walk-in guests, phone calls, and online bookingsCoordinate with housekeeping, maintenance, and security teamsMaintain front desk records, billing, and payment collectionEnsure accurate guest data entry and shift handover reportingUphold hotel standards, policies, and service quality at all times.Shift DetailsPrimary: Night ShiftAlternative: Rotational shifts (Day/Night) as per rosterWillingness to work weekends and holidays is requiredEligibility & RequirementsGraduate or Diploma in Hotel Management (preferred)13 years of experience in hotel front office operations (freshers may apply if trained)Good communication skills in English and HindiBasic knowledge of PMS / hotel softwarePresentable personality with a guest-first attitudeAbility to handle responsibilities independently during night shiftsWhat We OfferCompetitive salary (as per experience)Professional work environmentGrowth opportunities within hospitality operationsStable and structured shift systemHow to ApplyInterested candidates may share their CV at [hr.silvotel@bizzgrowhotels.com/ 8484899602]Subject line: Application for Front Office Executive

As an Airport Information Desk Associate, your main job will be to help travelers at the airport by providing them with useful information and support. You will play a key role in ensuring that passengers have a smooth and pleasant experience.**Key Responsibilities:**- **Assist Passengers:** Greet travelers warmly and assist them with their inquiries about flights, terminals, and airport facilities, ensuring they feel welcomed and informed.- **Provide Information:** Offer accurate details about flight timings, boarding procedures, baggage policies, and other airport services to help passengers navigate their travel plans effectively.- **Handle Queries:** Respond to questions and concerns efficiently, acting as the first point of contact for any issues that arise, ensuring quick resolutions.- **Manage Waiting Areas:** Keep the information desk and surrounding areas organized and clean, creating a welcoming environment for travelers.- **Report Issues:** Inform management about any significant issues or passenger complaints so they can be addressed promptly and effectively.**Required Skills and Expectations:**- Strong interpersonal and communication skills to interact effectively with diverse travelers.- Ability to remain calm under pressure and manage multiple inquiries simultaneously.- Basic knowledge of airport operations and services is a plus, although training will be provided.- A friendly and approachable attitude, ensuring all passengers feel valued and cared for.- Willingness to work flexible hours, including weekends and holidays, to accommodate the busy airport schedule.

We are looking for a diligent and enthusiastic Ticket Support Executive to join our team in Kolkata. This entry-level position is ideal for individuals eager to start a career in customer service.Key Responsibilities:- **Customer Support**: Assist customers by responding to inquiries and resolving issues via ticketing systems, ensuring a positive experience.- **Issue Tracking**: Monitor and document customer concerns, categorizing tickets to identify trends and frequent issues, which helps improve service quality.- **Collaboration**: Work closely with other team members and departments to communicate customer feedback and escalate complex issues when necessary.- **Follow-Up**: Ensure timely follow-up on outstanding tickets to guarantee that customer queries are addressed promptly and effectively.Required Skills and Expectations:Candidates should have a minimum education of 10th pass and demonstrate a strong willingness to learn. We expect applicants to possess good communication skills, both written and verbal, to engage effectively with customers. Basic computer knowledge is essential to navigate support tools and document issues. A patient and empathetic approach towards customers is critical, as is the ability to work collaboratively in a team environment. Ideal candidates should exhibit problem-solving skills and maintain a positive attitude even in challenging situations. Flexibility and punctuality are also important for achieving team goals and meeting customer expectations.

As an Airport Information Desk Associate in Kolkata, you will serve as the first point of contact for travelers, helping them with their inquiries and ensuring a positive experience at the airport. This role is suitable for individuals with little to no work experience.Key responsibilities include greeting passengers and providing clear information about flights, services, and airport facilities. You will assist travelers in finding their gates, luggage services, and other essential locations within the airport. Additionally, you will handle lost and found items, ensuring they are returned to their rightful owners.Another responsibility is to address customer concerns, listening empathetically and offering solutions to enhance their travel experience. You will also maintain a clean and organized information desk, ensuring that materials are stocked and up-to-date.To succeed in this role, you should have excellent communication skills to interact effectively with passengers from diverse backgrounds. Being friendly, approachable, and patient will help create a welcoming environment. Basic computer skills are essential for accessing flight information and maintaining records. You should be able to work well under pressure, especially during busy travel times, and be ready to resolve issues promptly and efficiently. A positive attitude and a focus on customer service are crucial for ensuring that all travelers feel valued and assisted.

Job descriptionThe candidate is to serve flight reservations and group ticketing.>Knowledge of CRSs eg. Amadeus and Galileo>Experience in Issuing International Ticket is a mustRequired Candidate profile>Bachelor degree & IATA certificate/diploma.

- Phone Booking (Customer & Agents)- Inform to customer for Bus Cancellation and other information.- Guide to customer about route & pickup Place.- Co-ordination with driver.- Able to Communicate with walk-in Customer- Telephonic Booking- Online booking

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The Flight Supervisor is responsible for overseeing the boarding process, ensuring passengers are safely seated, and assisting cabin crew during emergencies. They must coordinate with ground staff, monitor flight schedules, and ensure all safety regulations are followed. The ideal candidate should have strong communication skills, attention to detail, and the ability to remain calm under pressure. They must also be able to work in a fast-paced environment and have the flexibility to work various shifts. Both freshers and 12th pass candidates are welcome to apply for this full-time position at Dumdum Kolkata.