As a Reservation Manager, you will play a crucial role in handling bookings and ensuring a smooth experience for our guests. Your main responsibilities will include:
- Managing Reservations: Oversee all aspects of booking processes, ensuring accurate entry of guest details and preferences.
- Customer Interaction: Communicate with guests via phone or email to assist with inquiries and provide information about services and availability.
- Collaboration with Teams: Work closely with other departments like front desk and housekeeping to coordinate guest needs and maintain high service standards.
- Monitoring Booking Systems: Regularly check and update reservation systems to reflect current availability, troubleshoot any technical issues, and ensure data accuracy.
- Reporting: Prepare and submit regular reports on occupancy rates, booking trends, and customer feedback to help improve overall service.
Required skills and expectations for this role include:
- Communication Skills: You must be able to clearly and effectively interact with guests and team members.
- Attention to Detail: A keen eye for detail is essential in managing bookings and ensuring accuracy in data entry.
- Problem-Solving Abilities: Being able to quickly resolve issues that may arise during the booking process is key.
- Team Player: A friendly and cooperative attitude toward working with others is important for maintaining a positive work environment.
- Basic Computer Skills: Familiarity with reservation software and common office applications is necessary, as you will be using these tools daily.
We welcome candidates with 0 to 5 years of experience and a minimum education of 10th grade to apply for this full-time position in our Goa office.