Main responsibilities:
Handle reservations through phone, email, hotel website, OTAs, and walk-ins.
Check room availability, rates, packages, and promotions.
Create, modify, and cancel guest reservations.
Collect and update guest information accurately.
Explain room types, facilities, prices, check-in/check-out policies, and hotel services.
Coordinate with Front Office, Housekeeping, Sales, and Accounts departments.
Handle guest queries and special requests such as early check-in, late check-out, extra beds, airport transfers, etc.
Maintain accurate reservation records in the PMS (Property Management System).
Follow up on guaranteed bookings, payments, cancellations, and no-shows.
Prepare reservation reports and help maximize room occupancy and revenue.