Quality Analyst Graduate Experience Jobs in Gurgaon

*Hiring for Quality Consultant / Quality Analyst**5 days working weekends off**Location: Gurugram (Work from Office)**Experience: 13 years in international voice or domestic cce**Salary: 1.5 2.75 LPA**Key Responsibilities*Conduct call audits and quality monitoringCoach agents to improve performance and customer experienceEnsure adherence to quality standards and processes*Eligibility*Graduate in any stream6 months international or 18 months domestic process experience (CSA/CSR/CSE)Strong English communication (verbal & written)Willing to work in a 247 international processSkills Required:Quality Audit, Call Monitoring, Quality AnalysisPerks:Travel reimbursementIn-house cafeteria & game zoneFree parkingInterview: 2 video rounds, same-day offer

Job Title: Quality Analyst cum Trainer [Australian Process/Immediate Joiners Preferred]Location: GurugramDepartment: Sales ProcessReports To: Operations ManagerEmployment Type: Full-Time________________________________________Job Summary:We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal candidate will be responsible for evaluating team performance, identifying quality issues, and delivering effective training sessions to improve productivity and ensure compliance with company standards. This dual role requires strong analytical skills, excellent communication, and a passion for continuous improvement.________________________________________Key Responsibilities:Quality Assurance (QA): Monitor and evaluate daily interactions of calls for adherence to quality standards. Analyze performance data and identify trends, gaps, and areas for improvement. Create and maintain QA reports, scorecards, and dashboards. Provide regular feedback and coaching to team members to enhance quality performance. Assist in developing and updating quality checklists and SOPs. Collaborate with Sales Leads and Managers to address quality concerns and drive improvements.Training: Develop and deliver onboarding and refresher training programs for new and existing employees. Conduct training needs analysis using performance data and feedback. Create training content, manuals, and e-learning modules tailored to business requirements. Maintain training records, assessments, and feedback forms. Evaluate training effectiveness and implement improvements. Coordinate cross-functional training sessions and workshops.________________________________________Qualifications & Skills: Bachelors degree in any discipline. 2+ years of experience in a Quality Analyst or Trainer role (preferably both). Excellent English communication and presentation skills as its an Australian Process. Strong analytical and problem-solving skills. Proficiency in MS Office and QA tools (e.g., CRM systems, LMS, QA software). Ability to manage multiple priorities and work in a fast-paced environment. High attention to detail and commitment to continuous improvement.________________________________________Preferred: Experience in [Industry: e.g., BPO, Customer Service, Healthcare]. Certification in Quality Assurance or Training (e.g., Six Sigma, TTT, or equivalent).________________________________________Salary: As per industry standards Shift Timing: Shift Timings is from 06:00 AM to 03:30 PM IST, as we operate within the Australian International Process. Office Location: Our office is located at Gurugram, Sector 48. Transportation Services: Please note that we do not provide any transportation services such as cab facilities, nor do we offer any reimbursement for transportation expenses.

Job Title: Quality Analyst/TrainerJob SummaryWe're seeking an experienced Quality Analyst/Trainer to join our team. The successful candidate will be responsible for evaluating and improving the quality of our customer service, sales, or technical support processes. Additionally, this role will involve training and coaching team members to enhance their skills and knowledge.Key ResponsibilitiesQuality Analysis1. Monitor and Evaluate: Monitor and evaluate customer interactions (calls, emails, chats) to assess quality and identify areas for improvement.2. Develop Quality Standards: Develop and maintain quality standards, processes, and procedures to ensure consistency and excellence.3. Conduct Audits: Conduct regular audits to ensure compliance with quality standards and identify opportunities for improvement.Training and Coaching1. Design Training Programs2. Coach and Mentor3. Develop Training MaterialsCollaboration and Reporting1. Collaborate with Teams2. Provide Feedback3. Report on Quality MetricsRequirements1. Experience: 2+ years of experience in quality analysis, training, or a related field.2. Analytical Skills: Strong analytical and problem-solving skills to identify areas for improvement.3. Communication Skills: Excellent communication and interpersonal skills to train, coach, and mentor team members.4. Technical Skills

Job Openings for 1 Quality Engineer Job with minimum 1 Year Experience in Gurgaon/Gurugram,Quality Analyst, having Educational qualification of : Diploma, B.Tech/B.E with Good knowledge in Quality Analyst etc.

Job Openings for 1 Management Representative Job with minimum 7 Years Experience in Sohna Gurgaon,ISO Documentation,IATF,Quality Analyst,KAPA,BOP,Incoming Quality, having Educational qualification of : B.Tech/B.E with Good knowledge in ISO Documentation,IATF,Quality Analyst,KAPA,BOP,Incoming Quality etc.

Job Title Quality AnalystFunctionCall Centre *Working time *6 Days working (Monday to Saturday) 10 am to 7 pm office hours Sunday Fixed offMinimumEducation . GraduateWork Experience2 Years - 8 YearsMinimum 2 yrs. of experience as Quality Analyst on papers BPO ONLY.GenderFemale/ MaleJob Role Can communicate in Hindi and English both. Call Audit (1) Live Call(2) Recorded Calls Team Strength Call Duration What is AHT? How to share Feedback Call Calibration No of calls audit What is your feedback mechanism? Basic Excel Knowledge DIP Check Knowledge

Diploma Engineer profile:- Training Officer/Assistant Training Officer/FacultySalary:- 25-35 kExperience :- 2+year minimumAge Minimum 26 yearsLocation:- Gurugram, ManesarQualification and ExperienceB.Tech (Mechanical/Automobile)BE (Mechanical/Automobile) or higher (1st division)*Production (preferably related to auto industry) - 2 yearOr*Training/Teaching - 1 yearProduction (preferably related to auto industry) - 1 yearOr*Experience as trainer for vocational courses in industrialcollaboration (fitter, automotive manufacturing or related toscheme) - 2 yearDiploma (Mechanical/Automobile) -1st division*Production (related to auto industry)- 3 yearOr*Training/Teaching- 1 yearProduction (preferably related to auto industry)- 2 yearOr*Experience as trainer for vocational courses in industrialcollaboration (fitter, automotive manufacturing)- 3 YearJob descriptionTo train 10th / 12th passed out students in AutomotiveManufacturing technology.Sound knowledge in Mechanical and automobile subjects, totrain the students as per syllabus.Should be able to connect with the students and guide them.Industrial updates and good knowledge about shop-floor practices.Required SkillsHindi Fluency is absolutely necessary.Competent Trainer to train the young minds.Effective listening and communication skills.Mentoring and guiding capabilities.Positive body language and appearance.if you are seriously looking for job change send me your updated resume at this mail id with below mentioned details.CTC:EXP CTC:TOTAL EXP:Notice Period:Total Experience:Sheetal Tanwar

1) Monitor inbound and outbound calls and emails.2) Performs call monitoring and provides trend data, quality reports, and feedback to the operation team.3) Participates in the design of call/email monitoring formats and qualitystandards.4) Perform other duties as assigned.

We have vacant of 5 Quality Analyst Jobs in Gurugram / Gurgaon, Haryana and Work from Home. Experience Required : 6 Years Educational Qualification : B.Tech/B.E, M.Tech Skill Manual Testing, Quality Monitoring, QA-Quality Assurance, Quality Analysis etc.,

JOB DESCRIPTION QUALITY ANALYST-Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details onrespective Tickets.Analyse quality process and procedure to ensure it meets process requirements.Meeting daily, weekly and monthly audits analysing short- and long-term development plans.Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum qualitystandards.Perform quality checks and perform Mock calls for freshers to improve performance.Providing periodic feedback to agents and to their reporting manager for scope of improvement.To identify gaps and rectify them by sharing feedback and conducting refresher sessions withagents to improve quality of calls.Closely monitoring quality parameters as per needs and share ideas to improve quality standards.Required Skills: -Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365.Should have excellent communication/Writing skills (Hindi and English is must)Good Analytical skills.Should have knowledge about all 7 QC Tools (Pareto, Histogram etcMin 1 yrs exp as QA ,Salary :- Upto-2.5 LPAComfortable with 24*7 Shifts with 6 days working culture & 1 rotational OffLocation :- Jaipur (work from office)

Product TestingAuditingQuality Control & Quality Assurance ( 7 QC Tools, Root Cause Analysis, QMS,IATF,VSA audit Knowledge , Safety, OHSAS, Lean Manufacturing. ISO 9001:2015 etc etc.)Problem SolvingProduct lay oute inspection Knowledge

We are Hiring Quality Analysis Verifier for one of our leading client at Gurgaon & Jaipur.Eligibility:--Any Non- Medical Graduate.-Excellent command over written & verbal English.-Should have min. 6 months on paper quality analyst in BPO experience.-Should be comfortable to join immediately or within 30 days of notice period.

Thorough knowledge of methodologies of quality assurance and standards Excellent numerical skills and understanding of data analysis/statistical methods Good knowledge of MS Office and databases Outstanding communication skills Great attention to detail and a results driven approach Excellent organizational and leadership abilities Reliable and Trustworthy BSc in business administration or relevant fie

Job Responsibilities:1. Good knowledge in manual testing through test case estimation, test casepreparation and test reporting.2. Design & develop test cases based on available requirement specifications and verification plans, execute tests cases.3. Good to have knowledge in both Web application and Mobile applicationtesting, test management tool, defect management tool, and test metrics.4. Extensive knowledge and hands-on on Database and API testing.5. Hands-on experience and in-depth knowledge of agile methodology6. Experience in planning and reporting activities ( Effort estimation, ROI, etc.)7. Knowledge of security and performance testing would be a huge plus.Requirements:1. Excellent communication (both oral and written) is a must.2. Proficient using Selenium Web Driver.3. Hands-on experience in using an automation framework

Quality Analyst:- Audit calls, emails and chats. Conduct regular feedback sessions for agents To conduct calibration session with operations and training team. Generating daily, weekly and monthly quality reports. Assistance for continual improvement. Discuss and explain the errors, and quality issues with team and provide guidance for improvement. Dip-check activity on weekly basis. Training NHT batches/Analysing OGT performance. Session basis on CAP & DAP. JCL, Brain storming sessions & Refresher session. Skills & Abilities:- Excellent Communication and written skills Team handling/Management.Interested candidates can share their resumes or call at.Interview Walk- in Details :- Agarwal Packers And Movers ltd. Jamalpur Near Electricity Board Near Amazon NCRU, Nippon Express.Date :- 11 December 2021 (Saturday)

Leading a team of QA and looking after their performance and management.To conduct audits as per defined guidelines and sampling.To ensure timely closure of feedbackTo create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify process gaps, work with respective teams to fix gapsConduct Refresher sessions for Auditors to improve Quality.Lead error calibration sessions with internal or external stakeholdersTo drive process improvement initiatives.To conduct Quality related trainings, when neededEligibility Requirement:Min 2yrs experience in Team Lead Role (Quality)Should be well versed with G-Suite (Sheets/Doc/Slides/Forms etc)Should have excellent communication skills (written and spoken)Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis

Hi All, Great Opportunity to work with leading BPO firm!!Please see below positions for Gurgaon Location (100% onsite):Human Resource Manager- 5+ yearsInterested can share their resumeNotice Period: 15 - 30 Days or Immediate Joiners.References are highly appreciated.Thanks,FindExcellence

-3+ years experience in manual and automated QA for Web, iOS, and Android-Analyzing users stories and/use cases/requirements for validity and feasibility-collaborate closely with other team members and departments-Can be able to write all test cases independently-execute all levels of testing (System, Integration, Regression, and Security)-Be proactive in identifying issues, deep dive, troubleshoot, communicate to stakeholders and escalation of issues and providing status reports-Sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential-Design and develop automation scripts when needed

Quality Analyst job Gurgaon Location Graduate candidate can apply Excellent communication skills 1 Year Experience in Quality Analyst Profile Salary - 22k to 26k Location - Gurgaon

We are looking for 2 Mechanical Draftsman Posts in gurugram,Quality Analyst, with deep knowledge in Quality Analyst and Required Educational Qualification is : Diploma, Professional Degree, B.Tech/B.E, Post Graduate Diploma