Quality Analyst

Job Title Quality Analyst

Function

Call Centre

*Working time *•

6 Days working (Monday to Saturday)

• 10 am to 7 pm office hours

• Sunday Fixed off

Minimum

Education

. Graduate

Work Experience

2 Years - 8 Years

Minimum 2 yrs. of experience as Quality Analyst on papers BPO ONLY.

Gender

Female/ Male

Job Role

• Can communicate in Hindi and English both.

• Call Audit

(1) Live Call

(2) Recorded Calls

• Team Strength

• Call Duration

• What is AHT?

• How to share Feedback

• Call Calibration

• No of calls audit

• What is your feedback mechanism?

• Basic Excel Knowledge

• DIP Check Knowledge

• Experience

  2 - 3 Years

• No. of Openings

  9

• Education

  Graduate

• Role

  Quality Analyst

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office