Quality Analyst:-
· Audit calls, emails and chats.
· Conduct regular feedback sessions for agents
· To conduct calibration session with operations and training team.
· Generating daily, weekly and monthly quality reports.
· Assistance for continual improvement.
· Discuss and explain the errors, and quality issues with team and provide guidance for improvement.
· Dip-check activity on weekly basis.
· Training NHT batches/Analysing OGT performance.
· Session basis on CAP & DAP. JCL, Brain storming sessions & Refresher session.
Skills & Abilities:-
· Excellent Communication and written skills
· Team handling/Management.
Interested candidates can share their resumes or call at.
Interview Walk- in Details :- Agarwal Packers And Movers ltd. Jamalpur Near Electricity Board Near Amazon NCRU, Nippon Express.
Date :- 11 December 2021 (Saturday)