About Shoppre:Shoppre enables consumers & businesses across the globe to shop from any Indian online stores and get it delivered at their doorstep. Established in 2017, Shoppre has been able to reach 140+ countries across the globe and is growing at almost 200% year-on-year. Started by two women entrepreneurs, currently its a young team of 60+ on this mission to simplify cross-border e-commerce.Responsibilities:Handling customer queries from different sources such as chats, calls, emails.Ensuring a disciplined follow-up mechanism to acquire customers Devising new plans to attract new customers or old customers to make a transaction.Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Conducting quality assurance surveys with customers and providing feedback to the staff.Maintaining a pleasant working environment for your team.Requirements: Any Bachelor's DegreeExcellent interpersonal, written and oral communication skills.Computer skills.Knowledge of mediation and conflict resolution techniques is preferable.Freshers can applyLocation: Indian Shoppre Pvt Ltd,,#218/190, Outer Ring Road,Agara, Sector 1,H.S.R. Layout, Bengaluru - 560102, Karnataka, IndiaWorking hours: 2 Shifts ( 9 AM - 6 PM and 2 PM to 11 PM ). Rotational week-offWork Type: Work From Office