Customer Care Representative

swiggy

0 - 3 Years
30 Openings
2.0 - 4.0 Lac/Yr
Face-to-Face interview
HSR Layout, Bangalore

Key Skills

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Job Description

job description:

• attend incoming customer calls, take appropriate action for each call, and ensure no escalations on the service provided.

• should be able to answer calls timely ensuring adherence to the process standards.

• follow up customer calls made wherever is necessary

• attend mandatory training sessions to stay updated on product or company policy changes

• use company policies to determine if there can be an immediate resolution to a customer

issue or if that issue requires managerial input.

education and experience

• min- 12th pass

• proficient in relevant computer applications

• required language proficiency, especially hindi and english.

added advantage:

• good communication

key competencies and skills

• strong problem-solving abilities in technical and accounting basics.

• verbal and written communication skills

• listening skills

• problem analysis and problem-solving

• attention to detail

• teamwork