Customer Service Executive

Nobroker

0 - 1 Years
30 Openings
2.0 - 3.3 Lac/Yr
Face-to-Face interview
HSR Layout, Bangalore

Key Skills

BPO Telecaller Voice Process Telecaller Customer Service

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Job Description

job description: this position reports to the mangaer and interfaces with company

managers and end customers.

specific responsibilities

▪ handle inbound calling for customer service.

▪ identify and assess customers’ needs to achieve satisfaction.

▪ build sustainable relationships and trust with customer accounts through open and interactive

▪ communication.

▪ provide accurate, valid, and complete information by using the right methods/tools.

▪ handle customer complaints, provide appropriate solutions and alternatives within the time limits

▪ conduct follow-ups to ensure complete resolution of issues.

▪ keep records of customer interactions, process customer accounts.

▪ follow communication procedures, guidelines, and policies.

▪ take the extra mile to engage customers.