Outbound Calling Job Vacancies in Kalyani Nagar

Job descriptionAct as a mediator between insurance company's/law firms and hospitals, doctors, clinics medical facilities. Do a follow-up on medical reports of patients who have been discharged from the mentioned medical institutes. The main aim is to get the medical facility reports within the time frame mentioned by the client.Eligibility Criteria For Experience:Excellent Communication SkillsWFH is not appreciatedPerks and Benefits:Salary up to 40k CTC per month Gross attractive monthly IncentivesFixed PSTI (Process Specific Tenure Incentive) up to 5K per monthFixed US shiftSaturday Sunday OffOver Time PaidWork location: Kalyani Nagar, PuneThis opening is for the voice process; hence candidates with back-office / B2B lead generation / RPO / Business Development / Domestic process experience will not be considered and cannot apply. If interested, please feel free to call us at Job descriptionAct as a mediator between insurance company's/law firms and hospitals, doctors, clinics medical facilities. Do a follow-up on medical reports of patients who have been discharged from the mentioned medical institutes. The main aim is to get the medical facility reports within the time frame mentioned by the client.Eligibility Criteria For Experience:Excellent Communication Skills1 year experience from International Voice Process (Customer service) is mandatoryUndergraduates with 1 year of experience can applyWFH is not appreciatedPerks and Benefits:Salary up to 40k CTC per month Gross attractive monthly IncentivesFixed PSTI (Process Specific Tenure Incentive) up to 5K per monthFixed US shiftSaturday Sunday OffOver Time PaidWork location: Kalyani Nagar, PuneThis opening is for the voice process; If interested, please feel free to share your resume at mailto:sakshi.kurumkar@aminfoweb.co.in+91 90490 97624

Company Overview:We are a dynamic domestic Business Process Outsourcing (BPO) company specializing in providing exceptional customer service and sales solutions to our clients. As a Call Center Agent, you will play a pivotal role in delivering outstanding customer experiences and driving business growth through inbound and outbound calling campaigns.Job Title:Call Center Agent (Inbound & Outbound)Location:[City, State]Job Type:Full-time / Part-timeJob Summary:As a Call Center Agent, you will be responsible for handling inbound and outbound customer calls in a courteous, timely, and professional manner. You will provide accurate information about products, services, and resolve customer inquiries and issues to ensure customer satisfaction and retention. Additionally, you will actively promote products and services to meet sales targets and contribute to the overall success of the campaigns.Responsibilities:Handle inbound calls from customers regarding product inquiries, service questions, and general customer support issues.Make outbound calls to prospective customers to promote products, services, and upsell/cross-sell opportunities.Provide accurate information and timely resolution to customer inquiries and issues.Maintain a high level of professionalism and customer service at all times.Achieve productivity standards and goals while maintaining the highest level of quality service.Follow communication scripts and procedures when handling different topics.Identify and escalate priority issues per client specifications.Document all call information according to standard operating procedures.Requirements:Excellent verbal and written communication skills in English.Proven customer support experience or experience as a call center representative.Familiarity with CRM systems and practices.Customer focus and adaptability to different personality types.Ability to multi-task,